Back

Garber Honda

Rochester, NY

4.8
2,289 Reviews

3925 West Henrietta Road

Rochester, NY

14623

Directions

By Type

Showing 2,289 reviews

September 18, 2015

liars and time wasters Garber Honda wasted 2 weeks of our time, not to mention the money we spent taking care of unnecessary BS that included my husband driving 4 hours out More

by bblackstock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Thomas Conradt
Oct 26, 2015 -

Garber Honda responded

I am sorry to hear about your experience at our Honda store. And I apologize for the back and forth and unnecessary travel you and your husband had to do due to miscommunication. While we cannot change what had happened, we do use these unfortunate experiences as a coaching tool to all employees, not just the ones you worked with. Should you want to discuss this personally, I encourage you to call me directly. Kevin I. Parker General Manager/Managing Partner (585) 334-0880 ext. 1103

September 11, 2015

I enjoyed my experience at Garber. Friendly, motivated staff were very helpful. I would highly recommend this dealership to anyone looking for a quality new or pre owned car. This was m More

by Alicia43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Meadows, Man Tran
Sep 15, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda and for sharing your experience. I am so glad to hear you were pleased with the service and selection here at Garber. Enjoy your new car! Kevin I. Parker General Manager/Managing Partner

September 07, 2015

great experience Joe Lighthouse was knowledgeable, professional and attentive to our needs throughout the buying process and followed up after the sale to ensure that More

by Brian & Liz Hart
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lighthouse
Sep 08, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda and for the recommendation of our dealership. I am so glad you enjoyed working with Joe Lighthouse and that he was there through and through for the entire process. Thanks again and enjoy your new car! Kevin I. Parker General Manager/Managing Partner

September 06, 2015

Great Experience Joe Lighthouse was excellent to work with. In fact all the people I met were friendly and knowledgeable. Joe spent sufficient time to answer all my qu More

by HappyHondaOwner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lighthouse
Sep 08, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda and for sharing your experience. It important for our customers to not only enjoy the sales person they work with but other employees at our dealership. We work as a team and will be here to help you with any needs you have. You were in great hands with Joe, especially since he truly takes the time to inform his customers with all necessary information. It was great to meet you as well. Enjoy your new car! Kevin I. Parker General Manager/Managing Partner

September 04, 2015

First time buyer-excellent experience I was referred to Garber by a friend when I was looking to purchase a new Honda Civic for my son going to college. It was my first time buying a Hond More

by ConnieC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jordan
Sep 08, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda after being recommended by a friend. It sounds like we lived up to the recommendation you received. I am glad you enjoyed working with Chris and that he was helpful in your purchase of a new Civic. Welcome to the Honda family! Kevin I. Parker General Manager/Managing Partner

September 02, 2015

annie bochno YESTERDAY I HAD A GREAT DAY... I PURCHASED A NEW 2015 HONDA ACCORD..IN MY FAVORITE COLOR ! ANNIE BOCHNO IS THE BEST SALESGIRL,SO SWEET AND PATIENT..SH More

by jan fantauzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
Sep 03, 2015 -

Garber Honda responded

Jan- Thank you for choosing Garber Honda and for sharing your experience with others. You were in great hands with Annie and I am so glad you got the vehicle you wanted in the color you wanted as well. Annie is a great wealth of knowledge and certainly enjoys passing on that knowledge about Honda vehicles to her customers. Thank you again! Kevin I. Parker General Manager/Managing Partner

September 02, 2015

Very Good New Car Purchase This is our second car from Garber with Joe Lighthouse as the salesperson. Entire process was smooth, clear and relatively quick. Minor glitches with More

by johnm4332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lighthouse
Sep 03, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda and for sharing in your experience. I am glad things went smoothly and when a minor glitch arose, we took care of it immediately. Thank you again! Kevin I. Parker General Manager/Managing Partner

August 29, 2015

Purchasing a new Honda was made easy with no hassles. We were treated like we were the most important people in the dealership. Kevin Parker came by and made sure we had everything we needed and Joe Ligh More

by rkvcgv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corin DeRue, Kevin Parker, Joe Lighthouse
Aug 31, 2015 -

Garber Honda responded

Thank you for sharing your experience. We're glad our team made you feel so important and made sure to show you the details of the Accord Ex to ensure that you are comfortable with the vehicle. We look forward to working with you again in the future!

August 25, 2015

New car lease with buyout of previous lease With the money factor rates so favorable for leases and Garber looking for used cars to beef up their inventory I thought it would be a good time to u More

by Lyndow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Lahti, Annie Bochno, Elizabeth Bochno, Matthew Moreno, Brian Bender, Issac Elliott
Aug 26, 2015 -

Garber Honda responded

It is a great time to get into a new vehicle and you have made a great choice with the 2015 Honda CR-V. I hope you are enjoying your new car and all the standard features it has to offer! You had a great team advocating for you to ensure you received a great deal on your new car and a great trade-in value for your used car. Thank you for sharing in your experience! Kevin I. Parker General Manager/Managing Partner

August 24, 2015

knowledgeable, friendly and efficient! I had the pleasure of working with James our sales rep who was kind, friendly and very knowledgeable. He knew his vehicles and was patient with me and More

by Clavier86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Brodsky, Kelli Ophardt
Aug 26, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent vehicle purchase. I am glad the experience when smoothly and I hope your two sons enjoy the new vehicle as well! We certainly try to make the process as enjoyable as possible for our customers and their families. Thank you again! Kevin I. Parker General Manager/Managing Partner

...
179
...