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Garber Honda

Rochester, NY

4.8
2,285 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,285 reviews

September 04, 2015

First time buyer-excellent experience I was referred to Garber by a friend when I was looking to purchase a new Honda Civic for my son going to college. It was my first time buying a Hond More

by ConnieC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Jordan
Sep 08, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda after being recommended by a friend. It sounds like we lived up to the recommendation you received. I am glad you enjoyed working with Chris and that he was helpful in your purchase of a new Civic. Welcome to the Honda family! Kevin I. Parker General Manager/Managing Partner

September 02, 2015

annie bochno YESTERDAY I HAD A GREAT DAY... I PURCHASED A NEW 2015 HONDA ACCORD..IN MY FAVORITE COLOR ! ANNIE BOCHNO IS THE BEST SALESGIRL,SO SWEET AND PATIENT..SH More

by jan fantauzzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
Sep 03, 2015 -

Garber Honda responded

Jan- Thank you for choosing Garber Honda and for sharing your experience with others. You were in great hands with Annie and I am so glad you got the vehicle you wanted in the color you wanted as well. Annie is a great wealth of knowledge and certainly enjoys passing on that knowledge about Honda vehicles to her customers. Thank you again! Kevin I. Parker General Manager/Managing Partner

September 02, 2015

Very Good New Car Purchase This is our second car from Garber with Joe Lighthouse as the salesperson. Entire process was smooth, clear and relatively quick. Minor glitches with More

by johnm4332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lighthouse
Sep 03, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda and for sharing in your experience. I am glad things went smoothly and when a minor glitch arose, we took care of it immediately. Thank you again! Kevin I. Parker General Manager/Managing Partner

August 29, 2015

Purchasing a new Honda was made easy with no hassles. We were treated like we were the most important people in the dealership. Kevin Parker came by and made sure we had everything we needed and Joe Ligh More

by rkvcgv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Corin DeRue, Kevin Parker, Joe Lighthouse
Aug 31, 2015 -

Garber Honda responded

Thank you for sharing your experience. We're glad our team made you feel so important and made sure to show you the details of the Accord Ex to ensure that you are comfortable with the vehicle. We look forward to working with you again in the future!

August 25, 2015

New car lease with buyout of previous lease With the money factor rates so favorable for leases and Garber looking for used cars to beef up their inventory I thought it would be a good time to u More

by Lyndow
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Lahti, Annie Bochno, Elizabeth Bochno, Matthew Moreno, Brian Bender, Issac Elliott
Aug 26, 2015 -

Garber Honda responded

It is a great time to get into a new vehicle and you have made a great choice with the 2015 Honda CR-V. I hope you are enjoying your new car and all the standard features it has to offer! You had a great team advocating for you to ensure you received a great deal on your new car and a great trade-in value for your used car. Thank you for sharing in your experience! Kevin I. Parker General Manager/Managing Partner

August 24, 2015

knowledgeable, friendly and efficient! I had the pleasure of working with James our sales rep who was kind, friendly and very knowledgeable. He knew his vehicles and was patient with me and More

by Clavier86
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Brodsky, Kelli Ophardt
Aug 26, 2015 -

Garber Honda responded

Thank you for choosing Garber Honda for your recent vehicle purchase. I am glad the experience when smoothly and I hope your two sons enjoy the new vehicle as well! We certainly try to make the process as enjoyable as possible for our customers and their families. Thank you again! Kevin I. Parker General Manager/Managing Partner

August 22, 2015

Chris Jordan, Brian Bender, & Annie Bochno were superb I had the distinct pleasure of being helped by three individuals who are very knowledgable about the products they sell. Each in their own way added t More

by wahwah02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Bender Sales Manager, Annie Bochno, Chris Jordan
Aug 26, 2015 -

Garber Honda responded

Thank you for being such a loyal customer to Garber Honda. I am glad you enjoyed working with our sales staff and that each time you return, you receive the same level of customer service you have come to expect from us. We take pride in the training our sales staff receives on our products and we are so happy to pass along that information to our customers. Enjoy your new vehicle and thank you! Kevin I. Parker General Manager/Managing Partner

August 22, 2015

From an out of state customer, that was easy! I'm a second year student in college from outside of the 48 states. My family has always owned Hondas, so it was a sure thing that I would get a Honda More

by BH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2015 -

Garber Honda responded

What a great story on getting your Honda Accord. Thank you so much for sharing your experience at Garber Honda. It sounds like you were in GREAT hands with Dan O'Brien and he went above and beyond to ensure that working with you long distance with not a stress to you. We appreciate you choosing Garber Honda for your lease. Your experience is a great story about the unconventional experience you get while working with Garber Honda. We want to ensure our customers are happy with their vehicle, their sales person and their experience with everyone here at the dealership. Thank you again. Enjoy your Honda Accord! Kevin I. Parker General Manager/Managing Partner

August 20, 2015

Vert efficient! Garber did a fantastic job helping me find a great car for my family and getting us in and out quickly! Xavier was very helpful and made sure we ha More

by Morganlillie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Xavier Cox
Aug 20, 2015 -

Garber Honda responded

We like to think the advantage of working with Garber Honda and Pre-Owned is the efficient process of helping you drive home in your new vehicle! You were definitely in GREAT hands with Xavier and I am so glad you enjoyed working with him. Kevin I. Parker General Manager/Managing Partner

August 19, 2015

Worst service department experience in 30 years! What an absolutely horrible experience we had at Garber Honda! I will never bring my car back there ever again. This is the second bad experience. At More

by consumer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Claude Beckett
Oct 26, 2015 -

Garber Honda responded

I do apologize for the unfortunate experience you had at our Garber Honda Service Department. We dropped the ball on communicating with you in regards to your vehicle and the service you needed. We use these as coaching tools for all our service staff members to ensure we work hard to eliminate something like this in the past. While we cannot change the experience you had at our Service Department, It would be nice to have the opportunity to talk with you personally about this and hopefully be able to make this wrong right. Kevin I. Parker General Manager/Managing Partner Billy Buechel Service Director, Garber Honda

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