
Garber Honda
Rochester, NY
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I'm soooooo HAPPY.. :-) I CAME IN AND SPOKE TO MY SON (XAVIER) HE GOT ME IN A CAR OVERNIGHT, I NEVER THOUGHT I WOULD BY A CAR AGAIN BUT AFTER DRIVING THE ACCORD.." I'M SOO I CAME IN AND SPOKE TO MY SON (XAVIER) HE GOT ME IN A CAR OVERNIGHT, I NEVER THOUGHT I WOULD BY A CAR AGAIN BUT AFTER DRIVING THE ACCORD.." I'M SOOOOO HAPPY. X EXPLAINED EVERYTHING I WANTED TO KNOW AND MORE. COULDN'T BE HAPPIER. LOVE YOU GUYS..... AHHHHHH... AWESOME JEFF COX More
I'll be back! We shopped around and were impressed with Garber Honda. The selection was much better to choose from than anywhere else. Give our salesman Dan O'Brien We shopped around and were impressed with Garber Honda. The selection was much better to choose from than anywhere else. Give our salesman Dan O'Brien a big raise because he was attentive, knowledgeable, and both personable and professional. We went to two other car dealerships before Garber and not one salesperson came over to ask if we needed help. We pull into Garber and Dan was there right away. We were test driving a Cr-V in minutes and never expected to close a deal and drive home that evening in a new car! Way to go Dan! It was a pleasure doing business with you at Garber???? More
Excellent, again I purchased my third car from Geoff McKeown, a new CRV. His honesty, patience and professionalism will bring me back again. He made the car buying ex I purchased my third car from Geoff McKeown, a new CRV. His honesty, patience and professionalism will bring me back again. He made the car buying experience pleasant and I felt confident I had a good deal and was introduced to all the new features of the car with no feeling of being rushed. Thank you once again ! More
Best car buying experience I have bought quite a few cars over the years, and this was probably my best experience. They were helpful and informative, and were very low pressure I have bought quite a few cars over the years, and this was probably my best experience. They were helpful and informative, and were very low pressure. I came in to the dealer with an internet quote that was lower than the price range that other people had said they paid. They beat that offer without playing negotiation games. My sales representative was friendly and helpful, and I would highly recommend her. More
Enjoyed the sale My wife and I bought a new CVR and leased a Civic. Our salesman, (Issac) did a great job helping us put together this deal. My wife and I bought a new CVR and leased a Civic. Our salesman, (Issac) did a great job helping us put together this deal. More
2nd vehicle at this dealership and nothing but 5 stars. This is our second Honda Pilot purchased from this dealership (First was w/ Holtz) and this was by far much higher rated due to the staff and manageme This is our second Honda Pilot purchased from this dealership (First was w/ Holtz) and this was by far much higher rated due to the staff and management of Garber Honda. Pete McCracken was totally responsive to our inquiries, phoning me back w/ offers and details and went the extra mile to ship me (we live 100 miles away) my briefcase left in the loaner car they gave us to use while the car was being transferred and wiring for the trailer brakes put on. Most of our negotiations were over the phone after a visit for service on our 2010 Pilot. The negotiations were pleasant and sticky issues were resolved quickly by Pete's management. Service has been excellent every time we needed it with our 2010 purchased 6 yrs ago. Deb in Service is always friendly but attends to details meticulously. Jeff in Service did a professional job in the wiring we needed done. Their shop foreman (don't find his name below was super helpful and gave us advice on the wiring and chose the best mechanic for the job needed. Rocco was very proficient and professional with the paperwork end of the deal. We were personally thanked for our purchase from Garber by one of the Administration (sorry I didn't catch his name). The 2010 Pilot we owned was the absolute best vehicle we have ever owned. W/ 99000 miles, it was still getting 22+mpg and was an excellent performing vehicle. If the 2015 is as good or better, Honda and Garber will be a dealer we return to. More
An unbelievable, yet remarkable experience Before I walked into Garber I was a bit nervous due to my previous experiences with different dealerships. But once I entered the doors everyone welco Before I walked into Garber I was a bit nervous due to my previous experiences with different dealerships. But once I entered the doors everyone welcomed me and demonstrated great hospitality. I was no longer nervous. Xavier asked, my interests and financial budget. I was presented with two vehicles along with understanding the pros and cons. Xavier was very knowledgeable and detailed with both cars. Michael Stedge was also remarkable with getting me financed. The quality service was excellent and fast. I wasn't expecting to drive off within hours in my new 2009 Chevy Malibu well within my budget. Thank you very much Garber for this outstanding experience. The Garber team rock! More
Outstanding Customer Service The Sales Specialist made sure he knew what we wanted in a car and brought that car in from another location. All features of the car were reviewed t The Sales Specialist made sure he knew what we wanted in a car and brought that car in from another location. All features of the car were reviewed to our satisfaction. Everything went smoothly and was timely. Everyone we dealt with was very professional and could answer any questions we had. More
Fantastic Vehicle Buying Experience From the moment we walked into Garber Honda, we were treated with professionalism, respect, and a welcoming atmospher, without the intimidating pressu From the moment we walked into Garber Honda, we were treated with professionalism, respect, and a welcoming atmospher, without the intimidating pressure sometimes felt at some dealerships. Our customer sales rep, Issac Elliott was knowledgeable, and we felt he genuinely wanted to put us in the vehicle that was right for us. We were going to stop at other dealers, but decided not to, and bought our 2015 Honda CR-V EX the next day. Issac took care of everything, even setting up our IPhones with the Bluetooth feature, returning our old plates to the DMV, and ensuring we met the service staff. Issac is terrific! Kevin Parker, the dealership owner also met us, and spent time getting to know us. We are very pleased with our decision to do business with Garber Honda. More
Overall pleased, but a few setbacks throughout We worked with Joe Lighthouse in sales, he was very friendly, helpful, and knowledgable. There were a couple of very frustrating moments once we got t We worked with Joe Lighthouse in sales, he was very friendly, helpful, and knowledgable. There were a couple of very frustrating moments once we got to the negotiation of the sale (hours worth), but in the end they gave us the price we were aiming for and we left pleased with our decision expecting to have an easy transaction the next day for pickup. However, when we returned to pick up the vehicle we were thrown a surprise new price by Rocco, which of course we were not happy about at all. There were frustrating comments made that were impacting my choice to commit (and ever return to garber), but ultimately they made sure we got the vehicle at the price we were given the previous night. So overall it was an arduous experience, but we left happy and confidant to recommend garber to others, especially Joe- he will be sure you get the vehicle you want at the price you're comfortable with. More