
Garber Honda
Rochester, NY
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My experience with Garber and Mr. Xavier Cox I was very pleased with my customer service experience with Mr. Xavier Cox. I was previously in contact with Mr. Cox before my first visit to the offi I was very pleased with my customer service experience with Mr. Xavier Cox. I was previously in contact with Mr. Cox before my first visit to the office. The day I decided to drop in Mr. Cox was gone for the day, however another employee contacted him and Mr. Cox came back to the office to assist me. I was very thankful for him returning to work. It made me feel as though he was there to help me no matter what it may require. He listened attentively as I described what I was looking for in a vehicle. Mr. Cox was also very sensitive to my credit situation as I explained to him why I was looking for a car in a certain price range. Mr. Cox took the time to look through the vehicles that were available and identified the ones that I may like and would be able to get financing. He showed me each vehicle and was very patient as I desired to test drive each one that I liked. I am also thankful that Mr. Cox worked closely with the financial consultant to get a better idea of what vehicles may be best for me due to my credit situation. I felt as though he took an extra step to help me rather than giving up the first time I was not approved. Over the course of the week Mr. Cox continued to keep in touch with me regarding other vehicles I may like. Overall I am grateful for the time and effort Mr. Cox put toward helping me find a vehicle. I felt as though he understood my needs, and how important it was for me to get a vehicle as soon as possible. I have already recommended Garber to several of my friends. I specifically shared the experience I had with Mr. Cox. He does not treat his customers as though they are just another customer, he takes the time to understand their needs, wants, and anything else that may impact their car buying process. Thank you Mr. Cox for such a great experience!!! More
Great, hassle free experience! Great, hassle free experience. We worked with Frank Wagner Jr. he got us the price we wanted on the car we were looking for. Friendly, straight forwar Great, hassle free experience. We worked with Frank Wagner Jr. he got us the price we wanted on the car we were looking for. Friendly, straight forward, no nonsence sales approach. We were at the dealership about 2 hours and we drove home in our new car!! Just a great overall experience.We highly recommend Garber Honda! Ryan & Erin More
Excellent Customer Service!!! I came in very dissatisfied with a car from another dealership but Brian did everything to help me get out of the lease and into a Honda car. He was I came in very dissatisfied with a car from another dealership but Brian did everything to help me get out of the lease and into a Honda car. He was very friendly and helpful throughout the whole process. It really helped that he explained everything in the process and he made sure i walked out of that dealership with no surprises. I truly appreciated that and I will come back again to Garber for my next car. More
My New Car! I have worked with Geoff McKeown over the years and he is amazing! Very helpful and understanding of the customers wants! He was always there to prov I have worked with Geoff McKeown over the years and he is amazing! Very helpful and understanding of the customers wants! He was always there to provide an answer or help with any questions that I had! Thanks Geoff! More
Wonderful Experience! Geoff was a pleasure to work with. He never made me feel rushed, and he took time to explain everything to me (where the different costs for the car c Geoff was a pleasure to work with. He never made me feel rushed, and he took time to explain everything to me (where the different costs for the car came from, what financial options I had and how they would work, etc.). I must admit I believe I could have gotten a slightly lower price for the car, but I am very satisfied with the vehicle. Once I agreed on a price for the car, he even offered to drive me to the dealership to pick it up to drive it home! Geoff went above and beyond to find the car I wanted and to offer it at a reasonable price. Thanks Geoff! More
great service We came in to look at buying the 2011 Honda CR-V out of the lease. We were given the options of what the cost would be for a 3 and 4 year loan. Our sa We came in to look at buying the 2011 Honda CR-V out of the lease. We were given the options of what the cost would be for a 3 and 4 year loan. Our sale associate, Frank Wagner Jr. took the time to see what it would take to get us into a 2014 Honda CR-V lease. Honda worked with us to get to a place were we needed to get in order to make the decision to lease another Honda CR-V. Honda worked with us regarding the over mileage and other very small things. Once we were set on purchasing the 2014 Honda CR-V, it was only about an 1-2 hours that we had to wait for the processing of the paperwork before we were in our new car. We were also in a hurry due to having been at Honda for many hours at that point, and between sales associates we were given the information we needed to get into the car and drive off the lot. My husband and I will be back in the future regarding buying other Hondas. We were very impressed with the professionalism and the dedication of the staff. I would highly recommend Garber to friends. More
very friendly and great price I just bought a Honda CR-V from Garber Honda , I went to a few dealers to see who was cheaper , Garber had the cheapest price for Honda CR-V and most I just bought a Honda CR-V from Garber Honda , I went to a few dealers to see who was cheaper , Garber had the cheapest price for Honda CR-V and most important the sales person Brain Bender was very friendly, honest and professional . I recommend anyone buying a Honda to go to Garber Honda and see Brain Bender , I'm sure you will not be disappointed . More
A++ All The Way ! Great people to buy a car from. Finally a car dealer who sets a new standard for professionalism, ease of purchase and friendliness. Rose is truly won Great people to buy a car from. Finally a car dealer who sets a new standard for professionalism, ease of purchase and friendliness. Rose is truly wonderful and I greatly appreciated the time she took with me on several test drives and the buying process. Matt is a great manager and I would definitely recommend them to friends and family. Love the MDX and will be back for next car soon. Thanks :) More
Pleasant experience Rose Noyes made me feel comfortable right from the get go. From the test drive right up until the vehicle pick up. Would recommend this dealership to Rose Noyes made me feel comfortable right from the get go. From the test drive right up until the vehicle pick up. Would recommend this dealership to anyone looking for a pre-owned car. More
Great experience with Roy at Garber! Today I completed my fourth lease. Roy Patterson set me up with my first one, a 2003 Civic, and I have always checked in with him first when my lease Today I completed my fourth lease. Roy Patterson set me up with my first one, a 2003 Civic, and I have always checked in with him first when my lease has been up. For my last two leases, the Civic was just too much for me to afford. This time, however, Roy had a great deal for me and worked with me to make it as affordable as possible. I keep coming back to this dealership BECAUSE of Roy. I know he will be honest with me, trustworthy, and that he will do his very best to get me a fair deal. Having worked with many dealers and dealerships, I cannot say this about the lot of them. These qualities allow me to leave feeling great about the customer service I received and my new car. I will continue to recommend Roy and Garber to all my friends and family when they are in the market for a new vehicle. More