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Garber Honda

Rochester, NY

4.8
2,286 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,286 reviews

March 14, 2024

This was my first service visit. I was treated with courtesy and a friendly smile. My oil change and tire rotation were completed in a very good timeframe. More

by AWENSEEKER
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Apr 10, 2024 -

Garber Honda responded

We're glad to know your first service visit at Garber Honda went smoothly and efficiently! We appreciate the positive feedback. Safe travels until we see you next time for your vehicle's needs!

March 13, 2024

The customer rep was knowledgeable, helpful, and friendly. The service time was as stated to me. More

by DFVL0034
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think that the service rep was Deb., Roy Patterson
Apr 10, 2024 -

Garber Honda responded

We're so glad to hear you found your service representative at Garber Honda to be knowledgeable and that your vehicle was serviced on time. Thanks for sharing this great experience!

March 12, 2024

Service has been outstanding (and more than outstanding) since mid-1980s. In particular, Debbie has always been great to work with. Sales has always been friendly and helpful, never more so than this time More

by ERIC.KLINE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
Apr 10, 2024 -

Garber Honda responded

We're delighted to know that you've had such a positive experience with our service and sales teams at Garber Honda. Your kind words about Debbie and Annie are greatly appreciated, they always go the extra mile for our customers! Thanks for sticking with us since the 1980s - here's to many more years of outstanding service!

March 11, 2024

Customer service sucks! Manager Mike is equally as horrible! Wouldn’t recommend to anyone!! They don’t even deserve one star! More

by WHITELATASHA
Recommend Dealer
No
Employees Worked With
Roy
Apr 10, 2024 -

Garber Honda responded

We strive for excellent customer service and we're sorry as it seems you feel didn’t receive that. If you'd like to discuss your experience further or have any other concerns, please reach out at your earliest convivence. Thank you!

March 11, 2024

We had a lot work that needed to be done on our van. Ryan gave us options on what should be done in order if we needed to split up the service. We ended up completing all of the repairs at the same time More

by RHETT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Apr 10, 2024 -

Garber Honda responded

We're glad to know that Ryan and our team at Garber Honda were able to provide you with options for your van's service. It's great that everything was completed ahead of schedule! Thanks for the positive feedback.

March 11, 2024

Staff I worked with were friendly and helpful. They got me in the day after I called for an issue needing fixing asap. More

by BIGDADDYWARBUCKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah in service
Apr 10, 2024 -

Garber Honda responded

We're glad to know our team at Garber Honda was able to assist you promptly and efficiently. Thank you for your feedback, we appreciate it!

March 09, 2024

Hannah was very helpful, professional, and friendly, and service was completed in less than an hour! More

by SHECON22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
Apr 10, 2024 -

Garber Honda responded

We're happy to hear Hannah made your service visit at Garber Honda a quick and great one. Thanks for your kind review!

March 07, 2024

Garber has taken care of my 2013 CR-V since I brought it. Every time I have a problem or have maintenance alerts they quickly get me in and take care of things. My latest visit involved a loud muffler sound More

by CCBYRNES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Apr 10, 2024 -

Garber Honda responded

We're delighted to know that our team at Garber Honda has consistently provided you with efficient and friendly service for your 2013 CR-V. We appreciate the trust you've placed in us, and we'll continue striving to offer convenient hours and top-notch care for your vehicle!

March 06, 2024

Walked in knowing the 2024 CRV was the perfect fit and Roy Patterson made it happen that afternoon. Roy was awesome to work with which made for a smooth buying experience at Garber Honda! More

by creed79
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Apr 10, 2024 -

Garber Honda responded

We're delighted to know that Roy was able to assist you in finding the perfect fit at Garber Honda! Thanks for sharing your smooth buying experience with us. Enjoy your new 2024 CRV!

March 06, 2024

Excellent customer service. Ryan always takes care of me when car brought in for service. Annie Bochno is my favorite sales person. I would recommend both of these employees to More

by Nancy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles was my service Advisor and he was excellent. I would recommend him to my friends I worked with Annie Bochno in Sales. She is excellent. I give both employees 10 stars. To my knowledge Roy Patterson did not help me.
Apr 10, 2024 -

Garber Honda responded

Nancy, we're so glad to know that Ryan and Annie have been able to provide you with excellent service at Garber Honda. We appreciate your recommendation!

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