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Garber Honda

Rochester, NY

4.8
2,286 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,286 reviews

February 09, 2024

Matt was very helpful and efficient. A pleasure to work with as has been the case on every occasion we have been at Garber. More

by GPAGANIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Feb 21, 2024 -

Garber Honda responded

We're glad to know Matt and our team at Garber Honda have consistently provided you with great service. Thanks for your support, we appreciate it!

February 09, 2024

Best practices in communications to the customer through video, text, and follow up by device adviser. Well done. More

by Dave Whitmyre
Recommend Dealer
Yes
Employees Worked With
Ryan Soles, Jayden McBride
Feb 23, 2024 -

Garber Honda responded

Dave, we're glad to know you appreciated our communication methods at Garber Honda. We always aim for top-notch customer service! Thanks for the positive feedback.

February 08, 2024

Fantastic dealership! ! They went above and beyond to find a great "new to me" vehicle within my price range. Ron was a fantastic salesperson who followed up on the smalles More

by J_S_HORTON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron in sales and Rich in finance
Feb 21, 2024 -

Garber Honda responded

J_S_HORTON, it's great to know that Ron and Rich were able to assist you in finding the perfect vehicle at Garber Honda. We're all about going above and beyond for our customers! Thanks for recommending us - we appreciate your support!

February 08, 2024

Everyone was helpful and things ran smoothly. Very nice waiting area and I was always kept up to date while I was waiting. More

by VIVAMACK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Feb 21, 2024 -

Garber Honda responded

We're glad to know you had a smooth experience at Garber Honda and appreciated our waiting area. Keeping customers informed is one of our top priorities! Thanks for your feedback.

February 05, 2024

I would recommend Garber to friends and neighbors. The use of a loaner vehicle was smooth. More

by ROCTEKOA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Valerie
Feb 16, 2024 -

Garber Honda responded

Thank you for your recommendation and glowing review! We are thrilled we were able to provide you with a smooth experience. All of us at Garber Honda look forward to working with you again in the future.

February 02, 2024

I have never taken my car for service to Garber. I was impressed by the video message showing me what was wrong with my car. My experience there was very good, and I intend on coming back for servic More

by MSCHADING
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
Feb 14, 2024 -

Garber Honda responded

We're delighted to know that you had a positive first experience with our service department at Garber Honda. It's great to see the video message was helpful! We look forward to seeing you for your future car services.

February 01, 2024

It was easy to make an appointment. All personnel were responsive and professional. Kudos to all! Excellent service in every respect. More

by BMCJAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember the names.
Feb 14, 2024 -

Garber Honda responded

We're so glad to know that you found our appointment process easy and our team responsive at Garber Honda. Your kudos are much appreciated! Thanks for the excellent review.

January 30, 2024

As usual was very useful, what we needed. Fast to the point. We liked it. Thanks! More

by GVITURRO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Feb 12, 2024 -

Garber Honda responded

Thanks for choosing Garber Honda! See you next time, Gviturro.

January 29, 2024

I came for my car oil change and tyre rotation at 1020. I requested the person at the desk that i also need to put new number plates. I waited for more than an hour then i went back to reception desk to se More

by AJJIPAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Debbie Ferra, Carlos Arroyo
Feb 01, 2024 -

Garber Honda responded

I'm sorry to read about your experience, it's clear we didn't meet the level of service you should expect from us. We always aim for a seamless and efficient process when servicing vehicles, so I apologize if this wasn’t reflected during your visit. Your feedback is invaluable in helping us improve our customer care standards and procedures. If you're open to discussing this further, please reach out at your earliest convenience . Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

January 28, 2024

Joe Barbato was a very courteous and knowlegable sales person. He is a solid addition to the Garber sales team from my brief interaction (good hire). Rick Lombardi was excellentttttttt in helping my w More

by ROCTEKOA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Barbato and Rick Lombardi ( additional support: Payton)
Feb 09, 2024 -

Garber Honda responded

We're delighted to know that Joe and Rick provided excellent service during your visit at Garber Honda. It's great to see our team could help make the paperwork process more understandable for you! Thanks for sharing this review, we appreciate it!

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