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Garber Honda

Rochester, NY

4.8
2,286 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,286 reviews

November 10, 2023

Great company to deal with always professional and courteous love the feedback from the technicians via video More

by RLIPPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Dec 01, 2023 -

Garber Honda responded

We're glad to know you appreciate our professional service and the video feedback from our technicians at Garber Honda. Thanks for your kind words!

November 10, 2023

Extremely helpful and found an intermittent problem that I though would be too difficult to isolate More

by SWIFTPETER4
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
don't remember
Dec 01, 2023 -

Garber Honda responded

Thank you for your confidence in Garber Honda, and for your business. We are grateful to have you as a customer!

November 10, 2023

I will definitely NOT be back at this dealership for service, including even an inspection or oil change. Almost two hours after appointment, I was told it wouldn’t pass inspection unless they put a new More

by Consideration
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Nov 13, 2023 -

Garber Honda responded

We're sorry to read about your recent experience with us. We strive for transparency and clear communication, so it's disappointing to see you feel otherwise. Your feedback is important in helping us improve our service offerings and customer interactions moving forward. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

November 10, 2023

Very helpful. Loved the paper work they gave us to tell us if anything else was wrong. More

by LIZATCHRISTCOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
Dec 01, 2023 -

Garber Honda responded

Thank you for trusting us with your business and your vehicle! We are happy to hear that our team was thorough and attentive throughout your experience. Your support means a lot to us, and we hope to work with you again down the road. Drive safely!

November 09, 2023

This dealership was amazing! extremely adaptive to my needs and request. Truly cared about me and wanted to make sure i had the best experience and outcome! More

by SARAHLANCIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie Bochno, Kevin
Nov 30, 2023 -

Garber Honda responded

Sarah, we're delighted to know that our team at Garber Honda was able to meet your needs and provide you with a great experience. Thanks for sharing this positive feedback!

November 09, 2023

Deb is fantastic, made the bill less painful The tech who worked on it was excellent also More

by ANNELEVITT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferreri (sp)
Nov 30, 2023 -

Garber Honda responded

Annelevitt, your kind review warms our hearts! Thank you from the Garber Honda Team.

November 09, 2023

Always a great experience at Garber Honda, whether I’m having my car serviced or purchasing a new vehicle I feel as though I can always trust them. More

by LAURAAMES13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah, Jeff Ames
Nov 30, 2023 -

Garber Honda responded

Laura, we're so glad to know you've had consistently great experiences at Garber Honda. Trust is key in our business and it's wonderful to know that we've earned yours. Thanks for your support!

November 09, 2023

We'd been researching and testing vehicles for 6 months or more. Garber Honda found us the vehicle and we are totally satisfied with the employees and process! More

by GIBSONIIT
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hari Rasaily & Jerod Ingrassio
Nov 30, 2023 -

Garber Honda responded

We're delighted to know that after months of research, you found the perfect vehicle with us at Garber Honda! Thanks for your trust and satisfaction in our team. Enjoy your new ride!

November 09, 2023

Superb service with attention to detail. From check in to waiting room to checkout. Excellent! More

by REBENICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan I think.
Nov 30, 2023 -

Garber Honda responded

We are so glad that you received excellent customer service during your visit; it's fantastic to hear. – The Garber Honda Team

November 08, 2023

Service was great Was in and out in timely manner Service rep was very pleasant More

by Vasquezbonnie13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan
Nov 29, 2023 -

Garber Honda responded

We are so happy that our Garber Honda team earned your five stars. Thanks, Vasquezbonnie13!

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