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Garber Honda

Rochester, NY

Overview
Reviews
4.8
2,286 Reviews
Call Dealership (585) 334-0880
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,286 reviews

November 02, 2023

This was yet another exceptional experience with the Garber Honda Service Department. There were no surprises. More

by MJSH15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz
Report | Print
Nov 21, 2023 -

Garber Honda responded

We're so glad to know you had another exceptional experience with our Service Department at Garber Honda. We always aim for a smooth and transparent process - no surprises! Thanks for the review!

November 01, 2023

Worked with Robert Dorsey for a number of months before purchasing vehicle so I could work on my credit score. From start to finish the experience was greater than my expectations. Dan from financing was v More

by KATRINA.GARLING
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Dorsey and Dan/financing
Report | Print
Nov 16, 2023 -

Garber Honda responded

Katrina, it's fantastic to know that Robert and Dan from Garber Honda were able to assist you throughout your car buying journey. We're glad we could exceed your expectations! Enjoy the new ride!

November 01, 2023

The people I worked with were amazing. They were patient, informative and got the best deal for me. More

by Scott E Forrest
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah, Bob, Finance Guy was great (forgot his name)
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Nov 16, 2023 -

Garber Honda responded

At Garber Honda, we want to make sure our guests feel confident in their purchases, so we will be sure to give the sales team your thanks! We are thrilled they could provide an attentive and informative buying experience so you went home in a vehicle that is right for you. Enjoy the new ride!

November 01, 2023

Ron was attentive and wonderful to work with! Highly recommend him for your next purchase More

by CONNIEMMCM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron
Report | Print
Nov 16, 2023 -

Garber Honda responded

Thank you for trusting us with your business and your new vehicle! We are happy to hear that our team was thorough and attentive throughout your experience. Your support means a lot to us, and we hope to work with you again down the road. Drive safely!

November 01, 2023

Competitive pricing, service was fast and efficient, mobile communication was an easy way to confirm the service needed. More

by ALEXTONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cant remember the name, it was a male employee.
Report | Print
Nov 20, 2023 -

Garber Honda responded

We're glad to know you found our pricing competitive and service efficient at Garber Honda. Thanks for appreciating the convenience of mobile communication too!

November 01, 2023

I’ve had to bring my car back multiple time to get problems sorted out More

by JOEYAGRIECO119
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I can’t remember
Report | Print
Nov 02, 2023 -

Garber Honda responded

Reviews are very important to our business, as we use them to learn and improve our processes for future guests. If you are willing, I'd love to hear more about what happened during your visit so we can properly address your concerns. Please consider contacting me directly when you have a moment. Thank you, Mike Swain Service Manager MSwain@GarberROC.com (585) 334-0880

Nov 03, 2023 -

JOEYAGRIECO119 responded

I have emailed you my experience with your dealer and costumer care, if you wouldn’t mind getting back to me at your earliest convenience it would be greatly appreciated

October 31, 2023

Ryan provided a clear explanation of the service. My car was done in a timely manner. Ryan did an excellent job. More

by BHANEEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Report | Print
Nov 16, 2023 -

Garber Honda responded

We're glad to know that Ryan was able to provide you with a clear explanation of the service and get your car done in a timely manner at Garber Honda. Thanks for sharing this positive feedback!

October 30, 2023

Garber Honda Always provides such great service and the staff are wonderful to work with! More

by JANERA1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren, Josh, and Debra
Report | Print
Nov 15, 2023 -

Garber Honda responded

We are grateful to have earned your business, Janera1. Thanks for taking the time to leave us a review! - The Garber Honda Team

October 30, 2023

I did not feel pressured to get extra work done. I love the video that is sent to me regarding my car and work being done. No guessing work on my end. The staff is very nice. Love how they pretty mu More

by DCOOPER948
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Soles and A Gonzalas
Report | Print
Nov 15, 2023 -

Garber Honda responded

We're delighted to know you had a positive experience at Garber Honda! Our team always aims to provide top-notch service and make our customers feel comfortable. We appreciate your feedback about the video updates, we believe in transparency with all work being done. Thanks for choosing us!

October 30, 2023

Love coming here! Great customer service, thorough, awesome coffee/chai, comfortable waiting room. Only thing this time was the wait. Had appointment for just a car More

by HNORTHROP76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie?
Report | Print
Nov 16, 2023 -

Garber Honda responded

We're glad to know you enjoy our service and amenities at Garber Honda! We apologize for the longer than expected wait time during your last visit. Your feedback is valuable as we strive to improve. Thanks for sharing!

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