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Garber Honda

Rochester, NY

4.8
2,287 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,287 reviews

October 30, 2023

Love coming here! Great customer service, thorough, awesome coffee/chai, comfortable waiting room. Only thing this time was the wait. Had appointment for just a car More

by HNORTHROP76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie?
Nov 16, 2023 -

Garber Honda responded

We're glad to know you enjoy our service and amenities at Garber Honda! We apologize for the longer than expected wait time during your last visit. Your feedback is valuable as we strive to improve. Thanks for sharing!

October 29, 2023

The service department opened right on time and the advisors were very quick to intake the vehicles. Service was prompt and informative with the text messaging option. Only drawback is one of the male More

by EDRICKR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Nov 15, 2023 -

Garber Honda responded

Edrick, thank you for your feedback. We're glad to know that our service was prompt and informative at Garber Honda. However, we apologize if one of our advisors made you feel uncomfortable - this is not the experience we aim to provide. Your comments will be addressed with the team so we can improve moving forward.

October 29, 2023

I always trust that Annie and the staff at Garber will get me into a car I love while making sure my needs are met, questions are answered, and budget is respected. More

by VKSTEVENS0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
Nov 15, 2023 -

Garber Honda responded

We're so glad to know that you trust our team at Garber Honda! It's always a pleasure helping you find the perfect car while respecting your budget and answering all of your questions. Thanks for sharing this review!

October 28, 2023

As always, excellent service. My car was well serviced and communication was excellent. Also incredible quick More

by kaylinverstraten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie F.
Nov 14, 2023 -

Garber Honda responded

Kaylin, we're glad to know you had an excellent experience with our service team at Garber Honda. We always aim for efficient and clear communication! Thanks for your feedback.

October 28, 2023

I was there to get my car rust proofed and Andrea was very helpful and professional. I also spoke with Garrett as I had a question on one of the features of my car. It was a great experience. More

by KQUIGLEY18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea
Nov 14, 2023 -

Garber Honda responded

We're glad to know that Andrea and Garrett were able to assist you during your visit at Garber Honda. It's great hearing about your positive experience with us! Thanks for the review, we appreciate it!

October 28, 2023

My service rep was ready as soon as I arrived at the garage and the whole process went smooth More

by NGUYENMICHAEL249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan s
Nov 14, 2023 -

Garber Honda responded

Thank you for the kind words! We are thrilled to hear that your process went smoothly. All of us at Garber Honda appreciate your recommendation and wish you safe driving!

October 28, 2023

Staffs are so friendly and helpful especially kara is very nice I feel so welcomed there More

by KIMDALAPHET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kara Conklin
Nov 14, 2023 -

Garber Honda responded

Thank you so much for taking the time to leave this lovely review! We’re happy to hear that our team provided you with such friendly and helpful service. We hope to help you again further down the road with your future vehicle needs. Until then, safe travels, and many thanks from your friends at Garber Honda.

October 27, 2023

Took car in for an actuator replacement. It wasn’t installed correctly and could not unlock door with key. I called and told they would take care of it right away when I came in. They were t More

by JUSTINHPG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
Nov 10, 2023 -

Garber Honda responded

Justin, we appreciate your understanding and patience. Our team at Garber Honda is committed to making things right when they don't go as planned. We're glad you're satisfied with the service!

October 27, 2023

Exceptional service, first rate communication. I rate them the highest rating possible. Thank you so much More

by Featherman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
Nov 10, 2023 -

Garber Honda responded

We're delighted to know you had an exceptional experience with us at Garber Honda! Your kind words about our service and communication mean a lot. Thank you for the highest rating possible, we appreciate it!

October 27, 2023

Garber is a wonderful place to buy a car. From purchase to service they offer excellent service. This is our fourth car we have bought from Garber. Our first CRV is still on the road and i More

by BUNNYJ24
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Al Bello
Nov 10, 2023 -

Garber Honda responded

We're so glad to know you've had consistently great experiences with us at Garber Honda. Al Bello and the rest of our team are always here to provide excellent service! Thanks for sticking with us through four cars, we appreciate your loyalty!

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