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Garber Honda

Rochester, NY

Overview
Reviews
4.8
2,287 Reviews
Call Dealership (585) 334-0880
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3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,287 reviews

October 01, 2023

Everyone is very helpful and friendly. I was able to get a loaner vehicle very quickly and my car was fixed very quickly as well. They also put $100 towards the bill because I am a new cus More

by kara_92512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Oct 09, 2023 -

Garber Honda responded

We're glad to know that you had a positive experience with us at Garber Honda! Our team always strives to provide excellent service and we appreciate your feedback. Enjoy the ride in your newly fixed car!

October 01, 2023

They are friendly, efficient, and do great work on our car. never have a problem getting an appointment More

by suehurd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Oct 09, 2023 -

Garber Honda responded

We're delighted to know you've had such positive experiences with our team at Garber Honda. We strive for efficiency and top-notch service, so it's great to see that reflected in your visits. Thanks for the review!

October 01, 2023

Received prompt, courteous and high quality service. Buying experience was great. Car delivered as promised. More

by BLUEJAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, Brian
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Oct 09, 2023 -

Garber Honda responded

We're delighted to know you had a great buying experience at Garber Honda and that your car was delivered as promised. Thanks for the positive feedback!

September 30, 2023

Jeremy, Brian and Trevor made my dream come true. I am blessed to have met this team. More

by KAYAKERIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy, Treavor, Briam
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Sep 30, 2023 -

KAYAKERIV responded

I visited this dealership back in May 2023 and had a horrible sale experience. I was just driving by to check on some color options for an allocation on a integra type s. In the past the overcharge above MSRP was more than I wanted as I had an allocation with another dealer at MSRP with a wait time up to a year. Jeremy & Brian erased my previous bad experience into the most fun I have ever had at a dealership.

Sep 30, 2023 -

KAYAKERIV responded

Jeremy and Brian have put back the excitement in Acura of Rochester. I am blessed to have met these two men that made my car buying experience above all expectations. I look forward to my visits to your dealership.

Oct 06, 2023 -

Garber Honda responded

Thank you so much for sharing your positive experience working with Brian and Jeremy with us, Kayakeriv. They are valuable members of our team and help us accomplish our goal of ensuring guests enjoy exceptional customer service, and we're glad they could erase your previous experience. All of us here at Garber wish you the best and hope you’re still enjoying your new Acura. Safe travels!

September 30, 2023

Wonderful customer service! Kept me informed during my entire appointment and sent text/video of what was wrong with my vehicle. More

by LINZINNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah T.
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Oct 06, 2023 -

Garber Honda responded

Linzinna, we're glad to know you had a wonderful experience with our customer service at Garber Honda. We always aim to keep our customers informed and satisfied. Thanks for the positive feedback!

September 30, 2023

Fantastic buying experience! I would highly recommend Tim Walker in Sales. He was low pressure but treated me like his most important customer! More

by BOBGS212
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Walker
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Oct 06, 2023 -

Garber Honda responded

We're delighted to know you had a fantastic buying experience with Tim at Garber Honda! We aim for all our customers to feel valued and appreciated. Thanks for the recommendation, we look forward to serving you again in the future!

September 29, 2023

This dealership went above and beyond to fix my car and make me aware of exactly what was wrong with my car. More

by KASEYPAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Jayden
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Oct 06, 2023 -

Garber Honda responded

We're glad to know our team at Garber Honda was able to help you understand the issues with your car and get it fixed. Thanks for sharing this positive feedback!

September 29, 2023

Easy service appointment and he didn’t try to sell me anything! Everything was completed quickly too. More

by NSTEVENS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Annie
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Oct 06, 2023 -

Garber Honda responded

We're glad to know your service appointment at Garber Honda was a smooth and efficient process. We always aim for customer satisfaction, so it's great to see we hit the mark with you!

September 29, 2023

Clean and spacious waiting room, service advisor set proper expectations for appointment time and length. More

by JCOGR81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill
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Oct 06, 2023 -

Garber Honda responded

We're glad to know you appreciated our waiting room and the service provided by our team at Garber Honda. Thank you for taking the time to share your experience!

September 29, 2023

Great service from receptionist jill got to see Annie and Elizabeth Nice dealership thank you More

by MAJORCMY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jill,Annie and Elizabeth
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Oct 06, 2023 -

Garber Honda responded

We are so happy that our Garber Honda team earned your five stars. Thanks, Majorcmy!

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