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Garber Honda

Rochester, NY

4.8
2,287 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,287 reviews

September 29, 2023

I’m a return Customer and had another great experience. Bob was very professional informative and extremely organized. The day of delivery I was in and out in 40 minutes! More

by MHEALEY1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bob Dorsey
Oct 06, 2023 -

Garber Honda responded

We're delighted to know you had another great experience with us at Garber Honda! It's fantastic that Bob was able to provide such efficient and professional service. Thanks for your continued support, we appreciate it!

September 29, 2023

The dealership did a good job of getting the car we wanted, in the color we wanted. There were a few hiccups along the way with pricing and and the per cent of a loan, but everything worked out in the More

by BDMARK08
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Myers, Peter Maccracken and Dan ?, Justin and Dan were excellent
Oct 02, 2023 -

Garber Honda responded

We appreciate your feedback and patience during the process. It's great to know that you got the car in the color you wanted at Garber Honda! We're here if there's anything else we can assist with.

September 27, 2023

The service at Garber Honda has always been exceptional. The advisors are friendly and efficient and the mechanics do a great job. More

by DECKERS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everybody
Oct 03, 2023 -

Garber Honda responded

We're delighted to know you've consistently had exceptional service at Garber Honda! Our team always aims for friendly and efficient interactions. Thanks for the positive feedback, we appreciate it!

September 26, 2023

I had a sudden problem over the weekend, and Ryan on the phone was very responsive and both Ryan and Deb found a way forward for Monday *and* ahead of schedule. This is exactly why we go to and stay at Garb More

by RocPika
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Deb
Oct 03, 2023 -

Garber Honda responded

We're so glad to know that Ryan and Deb were able to assist you promptly at Garber Honda! Our team always strives for excellent service. Thank you for choosing us, we appreciate your loyalty!

September 26, 2023

Great service overall. . Staff very polite and efficient. The service performed was done quickly. Thank you More

by ZOLLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Oct 03, 2023 -

Garber Honda responded

Zollo, we're glad to know you had a great experience with our team at Garber Honda. Thanks for the positive feedback and choosing us for your service needs!

September 25, 2023

My service was fast and courteous. It only took about an hour. So happy with this experience. More

by LSCOTT62001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Grant
Oct 03, 2023 -

Garber Honda responded

Thank you so much, Lscott62001! We appreciate your business here at Garber Honda.

September 25, 2023

Roy Patterson was very patient, professional, and answered all my questions. This was a very pleasant experience when some of my other dealership visits were not during my search. More

by Dj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Oct 03, 2023 -

Garber Honda responded

We're delighted to know that Roy provided a pleasant and professional experience for you at Garber Honda. We appreciate your feedback, and we hope to assist you again in the future!

September 25, 2023

Zach Bliss was great. Taught me much about my car and answered all my questions. More

by KAREN.A.ATKINSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Bliss
Sep 28, 2023 -

Garber Honda responded

We know how stressful car buying can be, so it makes us feel proud to hear Zach provided you with a wonderful experience, KAREN.A.ATKINSON. Thank you so much for your recommendation, and we hope you’re still enjoying your new Honda. Please don’t hesitate to reach out to Garber Honda for all your future vehicle needs!

September 25, 2023

Hannah is great. She is always professional and courteous. It’s always a pleasure to work with Garber. More

by MACRI71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah
Oct 03, 2023 -

Garber Honda responded

We're so glad to know that Hannah's professionalism and courtesy have made your experiences with us at Garber Honda a pleasure. Thank you for the positive feedback!

September 24, 2023

This dealership is unorganized, exhibits poor communication and follow through. Would not recommend. Treated us as if we were an after thought or inconvenience at the time of our delivery. More

by KARYCYBULSKI
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Brian, Andrew,
Sep 28, 2023 -

Garber Honda responded

KARYCYBULSKI, I'm sorry to read about your experience. We strive for excellent communication and customer service, so it's disappointing to see we've missed the mark during your visit. Your feedback is important in helping us improve our services and I'd like to discuss this further with you if possible. Please reach out at your earliest convenience. Thank you, Shiv Patel Sales Manager (585) 334-0880 SPatel@GarberROC.com

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