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Garber Honda

Rochester, NY

Overview
Reviews
4.8
2,287 Reviews
Call Dealership (585) 334-0880
View Awards

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,287 reviews

August 22, 2023

Excellent quality service in every way. Transparent analysis and cost of what work was completed. Thank you. More

by BSSNBR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Romano
Report | Print
Aug 25, 2023 -

Garber Honda responded

We're glad to know you found our service at Garber Honda transparent and of excellent quality. We appreciate your feedback, thank you!

August 22, 2023

She wouldn't give me any papers acknowledging the work you supposedly did, which was undercoating the vehicle. More

by PHDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Angela
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Aug 24, 2023 -

Garber Honda responded

I'm sorry to hear about your experience. We aim for transparency in all our services, and I'd like to personally assist you with this matter. Please reach out directly so we can discuss this further and provide any necessary documentation related to your vehicle's undercoating service. Thank you, Mike Swain- Service Manager - (585) 334-0880 - MSwain@GarberROC.com.

Aug 24, 2023 -

PHDOCK responded

Hi Mike, I would like a receipt verifying that you undercoated my vehicle. Thank you

August 22, 2023

Sales made it easy coordinating the entire process from start with taking the car for test drive to finish. More

by TMCCAUGHEY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robert Dorsey
Report | Print
Aug 25, 2023 -

Garber Honda responded

TMCCAUGHEY, we're glad to know that our team at Garber Honda made your car buying process smooth from start to finish. Thanks for sharing your experience!

August 21, 2023

Easy in and out with minimal wait time. Extra help with learning my car's electronics. More

by JRBOULTER711
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela (I think) and my salesman brian
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Aug 24, 2023 -

Garber Honda responded

Thank you, Jrboulter711, for stopping by to leave Garber Honda a wonderful review!

August 21, 2023

Good work, very clean, and very nice to all that came in for their service More

by TTREMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with names
Report | Print
Aug 24, 2023 -

Garber Honda responded

Thank you for taking the time to review Garber Honda!

August 21, 2023

Garber staff was friendly and knowledgeable. I was told the service would take 1 1/2 hours and they were spot on. Easy in and out. Very good service. Thanks Garber! More

by JSTRAUSS52
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
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Aug 23, 2023 -

Garber Honda responded

We're glad to know you found our team at Garber Honda friendly and knowledgeable, and that we were able to provide efficient service. Thanks for your review!

August 21, 2023

I bought a used preowned vehicle, and the process was quite straightforward and simple. There were no add-ons or any of those extras that might have put me off. I’m quite satisfied with the way the whole More

by ARJU78
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron
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Aug 24, 2023 -

Garber Honda responded

ARJU78, we're glad to know your car buying experience at Garber Honda was straightforward and simple. We aim for a hassle-free process! Thanks for sharing your satisfaction with us.

August 20, 2023

Quick and easy and the salesperson that we dealt with Robert Dorsey was even nice with the kids and was explaining every small detail. More

by EDOMAJCIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Dorsey
Report | Print
Aug 24, 2023 -

Garber Honda responded

Edomajcic, we're delighted to know that Robert Dorsey and our team at Garber Honda made your experience quick, easy and informative. We appreciate the positive feedback!

August 19, 2023

The video summary from the maintenance tech was awesome. What better way to show your teams honesty and commitment to helping the owner better understand their car. Thank you for being such a great place to More

by GLASS.SMITHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas and Isaiah Maride
Report | Print
Aug 23, 2023 -

Garber Honda responded

We're so glad to know you appreciated the video summary from our maintenance tech at Garber Honda! It's one of the ways we strive for transparency and understanding with our customers. Thanks for your kind words, and we look forward to serving you in future visits!

August 19, 2023

Everyone is so nice and they go above and beyond. I was hating my car because of a weird smell. They found out what it was without me even telling them and fixed it (ac unit). So happy. More

by leahkarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Report | Print
Aug 24, 2023 -

Garber Honda responded

We're so glad to know our team at Garber Honda was able to help you out and get rid of that pesky smell! It's always our goal to go above and beyond for customers. Thanks for the positive review, we appreciate it!

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