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Garber Honda

Rochester, NY

4.8
2,287 Reviews

3925 West Henrietta Road

Rochester, NY

14623

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Showing 2,287 reviews

August 19, 2023

Garber Honda has a nice waiting area with a great staff. They do a good job getting you in and out. Will continue to come back for service on my car. More

by JesseA99
Recommend Dealer
Yes
Employees Worked With
Debbie
Aug 24, 2023 -

Garber Honda responded

Jesse, we're glad to know you've had positive experiences at Garber Honda! We appreciate your continued trust in our service team. Looking forward to seeing you next time!

August 19, 2023

I had an appointment for an oils change and it took 2 hours. Excessive amount of time! More

by NINANEU6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Aug 21, 2023 -

Garber Honda responded

NINANEU6, We pride ourselves on our professional service and I'm very sorry to see that you’ve left us a low rating for your recent oil change. Our team works diligently to get through their workload during the day, but sometimes we run into repairs that take longer than anticipated, which ends up pushing our following appointments later. I understand that this can be frustrating so I would be happy to speak with you directly to address any of your concerns. Please reach out to me at your earliest convenience to (585) 334-0880. -Mike Swain | Service Manager

August 19, 2023

Quick in take process. Good communication and updates on my service. Fair price. A very pleasant experience. More

by DDROOZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Warren
Aug 24, 2023 -

Garber Honda responded

We're glad to know you had a pleasant experience with our service at Garber Honda! Thanks for the feedback on our communication and pricing. We appreciate your support!

August 18, 2023

Inspection sticker not changed Had to bring to their attention Sakes rrp walk bay as if she did not even remember me after a ,$35, 000 sale Not good business.????? More

by JAHCARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
NA
Aug 21, 2023 -

Garber Honda responded

I'm sorry to read about your experience. We strive for excellent customer service and it seems we fell short during your visit. I'd like the opportunity to discuss this further with you, so please feel free to reach out at a time that's convenient for you. Thank you, Mike Swain - Service Manager - (585) 334-0880.

August 17, 2023

Was real easy to get my oil changed, tires rotated and inspection done. I waited for my vehicle and it was completed in a timely manner. More

by RMBUCENEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, someone in the service center, Antonio
Aug 18, 2023 -

Garber Honda responded

We're glad to know your visit for an oil change, tire rotation and inspection at Garber Honda was quick and efficient. Thanks for choosing us!

August 17, 2023

Hanna was friendly, quick and courteous. And a tail light was out so they threw one in. More

by JPLOSSINGER
Recommend Dealer
Yes
Employees Worked With
Hannah Tougas
Aug 18, 2023 -

Garber Honda responded

We are more than pleased to hear that our team delivered a professional and courteous service which made your experience a success from start to finish. It was our pleasure to assist you with your vehicle needs. Our team truly appreciates your business and hopes to work with you for your future car needs! Safe travels!

August 17, 2023

Good service. Lots of customer communications. I will be back. Hanna was very good. That’s it. More

by FHAGELBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
Aug 18, 2023 -

Garber Honda responded

Thank you for choosing Garber Honda, we appreciate your positive feedback!

August 15, 2023

Overall great, but the texting system interactions with other systems and with personnel needs work. I received a text about rescheduling my appointment (for being a no-show) when I was on my way to pick More

by AHFARNS
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew
Aug 15, 2023 -

Garber Honda responded

Thanks for your feedback! We apologize for any confusion caused by our communication system at Garber Honda. Your comments will help us improve and ensure a smoother experience in the future. Despite this, we're glad to know that you were satisfied with the service overall.

August 15, 2023

I drive 2 hours to deal with Garber Honda rather than a closer dealer. have bought my last 5 cars through them. I especially like working with Roy Patterson. He goes above and beyond what is necessary to m More

by CAREY.ROEMER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
Aug 16, 2023 -

Garber Honda responded

Carey, it's fantastic to know that you've had such great experiences with Roy and our team at Garber Honda. We appreciate your loyalty and look forward to helping you out in the future! Safe travels!

August 13, 2023

Friendly efficient service, easy to work with and have recommended Garber to both family and friends. More

by PJMOFNY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sarah Avery, Adam Bolt, Jarod in finance
Aug 15, 2023 -

Garber Honda responded

We're so glad to know you found our service at Garber Honda efficient and friendly. Your recommendations mean a lot to us, thank you for sharing your experience!

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