
Garber Honda
Rochester, NY
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The actual team and experience in the shop was fine. No complaints. However, I was told that for express service that an appointment was needed. ( they fit me in for the oil change I needed ) My com No complaints. However, I was told that for express service that an appointment was needed. ( they fit me in for the oil change I needed ) My complaint was that your chatbot, as well as your website both said no appointment was needed. Since I couldn't get through the day before via phone to see if I needed an appointment, I went by what was on the website. So my advice, is that if appointments are needed, then the website and chatbot information should be changed. More
The service advisor that I was working with was very pleasant. She relayed information and answered questions . I will request this service advisor next time I return for car service. Thank you Jillian. pleasant. She relayed information and answered questions . I will request this service advisor next time I return for car service. Thank you Jillian. More
The buying experience with Garber Honda was great. They were very efficient and their explanation of fees was very thorough and everything seemed quite fair. They were very efficient and their explanation of fees was very thorough and everything seemed quite fair. More
Service was very quick and thorough on work that was done as well as work that should happen in the near future. Staff were efficient and pleasant to work with. As always, wish it were less expensive! as well as work that should happen in the near future. Staff were efficient and pleasant to work with. As always, wish it were less expensive! More