Back

Garber Honda

Rochester, NY

4.8
2,286 Reviews

3925 West Henrietta Road

Rochester, NY

14623

Directions

By Type

Showing 2,286 reviews

July 02, 2023

My family and myself have always bought our vehicles from Garber Honda. I have gone here for 19 years now myself. Brian Bender was my sales agent this time, and I look forward to working with him again! He w More

by JWHITING85
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian bender
Jul 13, 2023 -

Garber Honda responded

Thank you for your loyalty to Garber Honda! We're so glad that Brian provided you with a wonderful experience and helped you find the right vehicle at an affordable price. We appreciate your kind words and look forward to serving you again in the future. Have a great day!

July 01, 2023

I have a wonderful experience with my selection and purchase of my new CRV. Brian Bender was outstanding to work with and all transactions were friendly, professional and smooth flowing! I appreciated More

by LDEBLIECK
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Bender
Jul 13, 2023 -

Garber Honda responded

Thank you for the great review! We're so glad to hear that Brian provided outstanding service and made your experience smooth. Enjoy your new Honda CR-V, and if you have any more questions in the future, feel free to reach out. Have a wonderful day!

July 01, 2023

Always clean, efficient, helpful staff, takes care of customers well, would recommend to others for sure More

by LSHELLEY42
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dimytri, Jerod, Byron
Jul 13, 2023 -

Garber Honda responded

Thank you for the positive review! We're glad to hear that our team at Garber Honda provided you with a clean and efficient experience. Your recommendation means a lot to us. Have a great day!

June 30, 2023

I had all my questions answered and I felt like their customer service made the experience easy More

by ASW9113
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Hari Rasaily, Muhammad Israr
Jun 30, 2023 -

Garber Honda responded

This is the kind of feedback we love to receive! I’m delighted to hear our team made the purchase of your new Honda as easy and stress-free as possible. Thank you so much from all of your friends here at Garber Honda, and we hope to see you later on down the line. Take care!

June 30, 2023

The salesman showed / explained the difference between hr-v & cr-v, answered my questions, offered follow up help after purchase & was patient. Another salesman filled in when I showed up unexpected & let More

by RDAFAA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Michals
Jul 13, 2023 -

Garber Honda responded

Thank you for the great review! We're glad to hear that our team at Garber Honda provided excellent service and made you feel comfortable. If there's anything else we can assist you with, please don't hesitate to reach out. Have a wonderful day!

June 29, 2023

the man below is not my sales rep I worked with Annie B I would like to give her the credit she deserves and the financial person was Steve... I don't understand why Muhammad's name is listed! More

by AUSSIE218
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Annie B and Steve
Jul 13, 2023 -

Garber Honda responded

Thank you for the clarification. We apologize for any confusion caused by only having Muhammad's name listed. We appreciate your feedback and will make sure to recognize Annie B and Steve for their excellent service. Have a great day!

June 29, 2023

I appreciate receiving video inspection of the car with the mechanic’s comments. Jill Whitmire was very helpful and responsive. More

by KKAYIWA
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jill Whitmire
Jul 13, 2023 -

Garber Honda responded

Thank you for the positive review! We're glad that Jill provided helpful and responsive service. At Garber Honda, we strive to keep our customers informed every step of the way. Have a great day!

June 27, 2023

very poor service, my appointment was at 7:30AM and I had arrived 15 minutes earlier so i can get my car serviced and avoid the rush. Turned out, my car was being looked at around 9AM. Worst part is, my part More

by Isra
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Jun 28, 2023 -

Garber Honda responded

Dear Mr. Isra, We understand that you have concerns regarding the warranty coverage of your shocks. We would like to clarify that individual dealers do not determine warranty coverage; it is actually determined by the vehicle manufacturer, which in this case is American Honda. As part of our commitment to resolving your concern, we sent photos of your suspension to the manufacturer in an effort to have your shocks covered under warranty. Unfortunately, American Honda made the decision that your shocks are not able to be warranted due to the suspension modifications you made to the vehicle. We understand that this may be disappointing news for you, and we apologize for any inconvenience caused. We would like to remind you that our aim is to provide the best possible service to all our customers, and we always strive to adhere to the guidelines set forth by the vehicle manufacturer. While we understand your frustration, we are bound by the warranty policies and decisions made by American Honda. If you have any further questions or concerns, please feel free to reach out to me directly. We appreciate your understanding in this matter, and we hope to have the opportunity to assist you with any future automotive service needs. Sincerely, Mike Swain | Service Manager

June 26, 2023

My experience with Garber couldn't have been any better. Annie walked me through from ordering to driving off the lot. She was a pleasure to work with during this process. I would highly recommend Garber More

by LAURIE.NABER
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Annie B.
Jul 12, 2023 -

Garber Honda responded

Laurie, thank you so much for the glowing review! We're delighted to hear that Annie provided excellent service and made your experience at Garber Honda a memorable one. We appreciate your recommendation and look forward to serving you again in the future. Have a fantastic day!

June 26, 2023

I have always enjoyed the service and people at this dealership. The service communications were clear, appropriate, and effective. The speed at which my inspection occurred surpassed my expectation More

by lrabjohn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ryan
Jul 12, 2023 -

Garber Honda responded

Thank you, lrabjohn! We're so glad to hear that you had such a positive experience at Garber Honda. Our team works hard to provide excellent service and make your visit as comfortable as possible. We appreciate your kind words and look forward to serving you again in the future! Have a great day!

...
80
...