Back

Garber Honda - Service Center

Rochester, NY

4.8
512 Reviews

512 Reviews of Garber Honda - Service Center

Sort by
May 31, 2023

Fast and polite service. No problems experienced. Had good coffee for those in waiting areas. More

by KJEILERS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra, Joshua Grant, Warren Stoutz, Dawn Shaffner
Jun 02, 2023 -

Garber Honda responded

Thank you for taking the time to share your feedback. It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. We look forward to working with you for any future vehicle needs.

May 31, 2023

Always have excellent service. Debbie is the best - and is always there for me and my Honda. Deb is knowledgable, friendly, and always professional. Does an excellent job explai More

by SUSUH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Jun 02, 2023 -

Garber Honda responded

Thank you so much for your kind review, SUSUH! It's great to hear how much you appreciate Debbie's excellent and professional service here at Garber Honda. We look forward to servicing your Honda again soon!

May 28, 2023

Roy our salesperson and Steve our financial guy were Fantastic. They made our car buying experience very easy..Thank you Garber Honda. More

by CLIFFORDPROVOST3
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Roy Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve in financial.
Jun 01, 2023 -

Garber Honda responded

We're thrilled to hear that Roy and Steve made your car-buying experience so easy! Thank you for choosing Garber Honda and sharing your positive feedback. We appreciate your business and hope you enjoy your new vehicle.

May 28, 2023

Amazing service! Deb was super friendly, professional, and very knowledgeable. I was greeted as soon as I pulled in. I was checked in and out very quickly. Service do More

by ACOTTURONE87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Jun 01, 2023 -

Garber Honda responded

We're thrilled to hear about your amazing experience at Garber Honda! Our team is glad Deb provided you with such friendly and professional service. We appreciate the opportunity to work on your vehicle and can't thank you enough for recommending us to others.

May 28, 2023

Angela was very helpful in making sure my car was ready as quickly as possible, especially since the person who scheduled the service failed to tell me that the car would need to stay overnight, this meant More

by JUSTSA2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela Kryger
Jun 01, 2023 -

Garber Honda responded

We're glad to hear Angela provided you with efficient and friendly service at Garber Honda. Making sure our customers' cars are ready quickly is a top priority for us. We apologize for the inconvenience that was caused by the unexpected delay, but we appreciate your understanding and hope to continue serving you in the future.

December 08, 2020

Debra has been my service writer for 20 years. She is extremely knowledgeable and always honest about what needs to be done to my vehicle! Always in contact to update me. I appreciate her. More

by shannontaylor56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Deb Ferra
Dec 09, 2020 -

Garber Honda responded

THANK YOU for continuing to work with the amazing Deb Ferra here at Garber Honda. We are so fortunate to have her on our team. She really is the BEST! Thank you for working with her for your vehicle needs! Kevin I Parker, General Manager/Managing Partner

April 01, 2020

Great Service Ryan my Advisor was professional & personable. He kept me informed throughout the entire service process & made sure vehicle was done on time as pro More

by jz1961
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Soles
Apr 03, 2020 -

Garber Honda responded

Thank you for sharing the amazing experience you had working with Ryan here at Garber Honda Service. We appreciate your business! Kevin I Parker, General Manager/Managing Partner

January 16, 2020

Excellent at Serving Customers Warren is great at keeping me updated when in for service. Friendly and knowledgeable in all my interactions. I highly recommend Warren, Todd, and st More

by ferr100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Warren Stoutz, Todd Trask
Jan 17, 2020 -

Garber Honda responded

Thank you for sharing your experience working with Warren and Todd. I am glad you enjoyed the service experience. We appreciate your business. Kevin I Parker, General Manager/Managing Partner

December 31, 2019

Jerked my chain for weeks I had a broken hood latch and a dead battery, expecting to need a replacement latch I went to the dealership. Half a week later I call for an update, More

by Srehtacn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ryan Soles
Jan 02, 2020 -

Garber Honda responded

I am sorry about the experience you recently had working with our team at the service department. I would like to discuss this further with you at your convenience. Todd Trask, Service Manager (585) 334-0880

November 07, 2019

Amazing service I had a great experience at garber Honda. I worked with Annie and she was wonderful. Car buying can be stressful but she made it easy! More

by Brianna
Recommend Dealer
Yes
Employees Worked With
Annie Bochno
Nov 08, 2019 -

Garber Honda responded

Thank you for sharing the experience you had working with our team here at Garber Honda. I am glad you liked working with Annie and we thank you for the feedback. Kevin I Parker, General Manager/Managing Partner

...
48
...