Garber Honda - Service Center

Used sales dept good but service not so much Salesman was great and made sure all my issues on the used vehicle would be addressed and taken care of. The service dept was lacking in my opinion an Salesman was great and made sure all my issues on the used vehicle would be addressed and taken care of. The service dept was lacking in my opinion and will not take my vehicle back. One of the issues "fixed" was the vans blind spot monitoring system. Two new control boxes needed to be installed, but a couple days later on a 95degree day both boxes were hanging from the back of the van. They looked to be put up under the rear bumper with just double sided tape and not back in the original mounting position, because I'm sure it was the easier way. I brought this up to the sales guy I worked with to see if anyone would reach out to me and nothing. From a customer service standpoint a call back from a service manager would have went a long way to make it right and fix the issue. I ended up correcting the issue the correct way by putting it back in its designated mounting position. More

"Above and beyond" The day before I was to bring my 2009 CR-V in for routine service I received a call Rylea from Garber to see if I would like to have my car appraised. The day before I was to bring my 2009 CR-V in for routine service I received a call Rylea from Garber to see if I would like to have my car appraised. Said, "No thanks, would probably give my CR-V to my sister as her car was just deemed beyond any type of repair." I mentioned that I was thinking about leasing and had a few different brands to checkout. Rylea asked if I would like to meet with a leasing consultant while my CR-V was being serviced ... why not. Met up with Gene Ake the next day and from the beginning and all the way through this whole process there was never a feeling of being pressured. Gene ask what type of vehicle I might be interested in and what pricing range was workable. He showed me what they had on the lot and asked if I would like to test drive one. Took a 2017 CR-V out for test drive and while driving Gene ask what other brands I going to check out. Gene happen to know a dealership in the area we were driving and suggest that if I wanted we could stop and look at their 2017 vehicle ... why not. We did stop do a visual comparison. I am sure if I had wanted to test drive the competitor's vehicle he would have tried to arrange it. Well, the 2017 CR-V was a winner, Garber was able to meet my budgeted number and the purchase was made. Then Gene proceed to help be transfer my 2009 CR-V over to my sister. He talked with my sister, gave her the info to give her insurance co. and number to fax him her new insurance identification cards. He gave me the fax, told me what we needed to take and do at DMV. Mean while my new CR-V was made ready, plates transferred, 2009 CR-V move to save space on lot. I was off to get my old title and take my sister to DMV to transfer her plates to 2009 CR-V ... all went with out a hitch. We arrived back at Garber where Gene took the plates and put them on the 2009 CR-V. He also check with Warren in the service department to see if they could do the NYS inspection while the vehicle was there - Warren said sure and inspection was done. All of this started at 9:00am and everything completed by 4:30pm. The Garber employees did an excellent job getting me into a vehicle which was in by budget range and which I am very pleased with. But they really went beyond in what they did to help me get my sister back on the road with a good vehicle. You all were great and everything you did is much appreciated!! More

Service - Customer Friendly I've been a customer of John Holtz - now Garber for over 11 years. The service department is the BEST ever!! When I have questions - they have answ I've been a customer of John Holtz - now Garber for over 11 years. The service department is the BEST ever!! When I have questions - they have answers, when I have problems - they have fixes....and it is all delivered with kind, courteous service and a smile. I love Deb....she makes you feel right at home.....as has anyone else that has helped me! Keep up the great customer service...THAT is what has kept me coming back....not only for great service....but for two new Honda's! More

Service for Honda Civic 2012 The rating that we have given to Garber Honda is five stars because of one individual - Mark Kling in the service department. You drive up into a bea The rating that we have given to Garber Honda is five stars because of one individual - Mark Kling in the service department. You drive up into a beautiful facility, he greets you, he is positive, he takes the time to listen, he takes his knowledge and he applies directly to you. What more can you ask for! Regardless of the outcome, you leave Garber, knowing that Mark Kling is there for you. More

Thank You, Warren Stoutz It has been my pleasure to work with, Warren Stoutz, for the pass 12 years. He has always been very helpful and honest, with all my service needs. I h It has been my pleasure to work with, Warren Stoutz, for the pass 12 years. He has always been very helpful and honest, with all my service needs. I have worked with several of the service writers over the years and they all have been very good. But, Warren , has always been the one I have looked for and recommended to my friends. THANK YOU again, WARREN STOUTZ! Tom Taylor More

Poor communications, they don't answer phones in service I had difficulty getting through to a service rep. Good communication is important, talking to a human vs making online appointments is more to my li I had difficulty getting through to a service rep. Good communication is important, talking to a human vs making online appointments is more to my liking. More

Disapointed, this was once a good trustworthy place I took my 07 accord in because my clutch occasionally wasn't releasing properly and had a clutch master cylinder installed. On my way home I noticed I took my 07 accord in because my clutch occasionally wasn't releasing properly and had a clutch master cylinder installed. On my way home I noticed that the clutch was now stiff and slow to return to the top and it still occasionally wouldn't release. I called Josh and arranged to bring it back. Josh called me and said it now needs a new clutch for over $2600 !!! My wife and I decided that we'd pick up the car for now and return at a later date to trade it for a new accord. When I got in the accord to leave I noticed the clutch was now slipping badly, it wasn't slipping before. I coaxed it down the thruway and when we got off and stopped it wouldn't move. Luckily we had a tow strap in our explorer so we were able to get it the rest of the way home. I called a local shop and was quoted $1025 to replace the clutch that they intentionally fried because I declined the repair. Needless to say I won't be returning there to buy a new car. Update: As of today 3/14/16 the service manager never contacted me as Kevin Parker mentioned in his response. I had a new clutch assy. and flywheel installed at a transmission shop after Garber ruined it. They also had to replace the clutch master cylinder (at less then half the cost that Garber charged me) that Garber had installed because it failed, the pedal went to the floor and stayed there. As you can see by my initial review I returned the accord to them because the master cylinder they installed wasn't functioning properly, and the clutch wasn't slipping prior to this visit. To sum this up they cost me an unnecessary $1950.00. As a retired mechanic who thought that I could rely on this place because I had been a customer of Holtz Honda I'm really disappointed but not surprised after reading some of the other reviews. More

Sadly This Is Why I Do Not Go To Dealerships For Maintenance I typically perform my own maintenance work on all of my vehicles. After having a bad experience with the service department to address a wiring issue I typically perform my own maintenance work on all of my vehicles. After having a bad experience with the service department to address a wiring issue, the service manager provided a free oil change which was a well appreciated gesture. A few months later I returned to redeem my free oil change and also purchase a NY state inspection. After attempting to sell me $115 of cabin and air filters, I was told I would need wiper inserts at a cost of $7.99 each plus $10 for installation. When I responded to disregard the inspection, I was told it was too late and that I would have to pay the inspection fee no matter if it was passed or not. Needless to say I caved and purchased the $12 worth of parts for $26 which needed replacement on my 2015 Accord. Overall a very poor experience and I will not be back for service. I included 2 stars in recognition of the original service manager Debra Farra who was a pleasure to deal with. This is my fifth vehicle purchase from Garber and sadly their service will have me shopping around the next time I am in the market. More

Service Dept Tried to Rip Off My Wife I took my Honda to Garber about a year ago because the TPMS light would not turn off. They replaced the TPMS valve/sensor for $115 (including parts an I took my Honda to Garber about a year ago because the TPMS light would not turn off. They replaced the TPMS valve/sensor for $115 (including parts and labor). The TPMS light came on again a few weeks ago and my wife took the car to Garber for repair. They charged her $309 for the same repair I had received for $115!! She asked for an explanation and the service advisor told her there was a diagnostic charge, 2 hours labor, and the cost of parts. Later that day I called the service advisor and asked why the cost of the same repair had almost tripled. He said the repair involved removing the tire, changing the valve/sensor and re-mounting and balancing the tire. I told him the exact same work was done when I had the TPMS repair done and it only cost $115. He couldn't explain why the cost had tripled for identical work. I asked to speak to the service manager but the service advisor told me he'd look into it and call me back. He called back and said he had voided my wife's $309 credit card charge and the cost was reduced to $130. While I appreciated the cost reduction, I never received an explanation about the initial $309 charge or why the price was reduced - but it sure seems like they were trying to rip off my wife. Beware! PS - the service advisor also told my wife the right rear brake was sticking but she declined the extra service. I just had the the car inspected at Monro and they said the brakes were fine. Beware! More

Worst service department experience in 30 years! What an absolutely horrible experience we had at Garber Honda! I will never bring my car back there ever again. This is the second bad experience. At What an absolutely horrible experience we had at Garber Honda! I will never bring my car back there ever again. This is the second bad experience. At the first one they cracked our radiator and wouldn't own up to it. This time they sent me a coupon for a free inspection so I scheduled an appointment. I brought my car in at 12:45 and arranged for someone to pick me up. I was promised the car by 4:00 at the absolute latest, which is ridiculous for an inspection. At 3:30 when I was getting ready to come back to pick it up someone from Garber service called. They had JUST started on my car and said the engine light came on so it wouldn't pass. I find it unacceptable that my car was there almost 3 hours before it was touched, especially since I made an appt. They ALWAYS OVERBOOK and I am tired out of it. Our time is valuable. The man I talked to said he'd need time to diagnose why the light came on, but I had to be somewhere so I told him I would need to pick my car up at 4:00 like planned. What a waste of time! I was without my car most of the day and they got nothing done. If they had started working on it when they were supposed to they would have had plenty of time. Also, interestingly my check engine light was not on before or after I dropped it off. The next day I took the car to my private mechanic and it passed just fine. I was in and out in 15 min. So disappointed with Garber and still very upset about this experience!!! More