Garber Honda - Service Center

Worst service department experience in 30 years! What an absolutely horrible experience we had at Garber Honda! I will never bring my car back there ever again. This is the second bad experience. At What an absolutely horrible experience we had at Garber Honda! I will never bring my car back there ever again. This is the second bad experience. At the first one they cracked our radiator and wouldn't own up to it. This time they sent me a coupon for a free inspection so I scheduled an appointment. I brought my car in at 12:45 and arranged for someone to pick me up. I was promised the car by 4:00 at the absolute latest, which is ridiculous for an inspection. At 3:30 when I was getting ready to come back to pick it up someone from Garber service called. They had JUST started on my car and said the engine light came on so it wouldn't pass. I find it unacceptable that my car was there almost 3 hours before it was touched, especially since I made an appt. They ALWAYS OVERBOOK and I am tired out of it. Our time is valuable. The man I talked to said he'd need time to diagnose why the light came on, but I had to be somewhere so I told him I would need to pick my car up at 4:00 like planned. What a waste of time! I was without my car most of the day and they got nothing done. If they had started working on it when they were supposed to they would have had plenty of time. Also, interestingly my check engine light was not on before or after I dropped it off. The next day I took the car to my private mechanic and it passed just fine. I was in and out in 15 min. So disappointed with Garber and still very upset about this experience!!! More

Total Service Thank You Josh for the excellent service that you had provided the last 2 visits to Garber. I appreciate the extra effort to accommodate me, from prov Thank You Josh for the excellent service that you had provided the last 2 visits to Garber. I appreciate the extra effort to accommodate me, from providing a ride to my workplace before the standard shuttle time to fixing my key Fob and helping me out with tires and a brake light so I could pass inspection. I appreciate your professionalism and service. Thank you. More

Let Down John told me I had a nail in my passenger rear tire and it was to close to the sidewall of the tire to be fixed and so he tried to sell me two new tir John told me I had a nail in my passenger rear tire and it was to close to the sidewall of the tire to be fixed and so he tried to sell me two new tires. I told him I will get tires somewhere else. Upon leaving Garber Honda I had my passenger rear tire checked elsewhere and there was no nail found. Scammers is what they are! More

Fabulous Service Experience with Garber Honda Just a note that the folks at Garber Honda are incredible - honest, efficient and always putting the customer's best interest first! Recent great exp Just a note that the folks at Garber Honda are incredible - honest, efficient and always putting the customer's best interest first! Recent great experience with Andy Lahti, Billy Buechel and Saad Rassam! Absolutely fabulous men, extraordinary service and an outstanding Honda dealership! Above and beyond stellar service! The best of the best! Carole S More

Rare brake service I have a great experience to work with Saad to have my car brake fixed last week. When he learned I have my car brake serviced last year, he offered t I have a great experience to work with Saad to have my car brake fixed last week. When he learned I have my car brake serviced last year, he offered to contact Honda head office first in order to get subsidy parts as well as discuss with his manager to waived service charge. over all, great experience to work with Mr. Saad and looking forward to work with him again. More

This morning when i went to get in my van the battery was dead,. I accidentally left my lights on the night before . I always use the auto positioning, but the day before there was a snow storm and i had to dead,. I accidentally left my lights on the night before . I always use the auto positioning, but the day before there was a snow storm and i had to turn them on manually. I had a very important appointment at the hospital in about an hour that i had to get to. I tried jumping it myself and my neighbors also tried with no success. I called service and specifically asked for Debbie because previously she was much help. Sure enough she said "I will see what i can do". In about 15 minutes a car pulled in the driveway and a man got out with a charger jumped it and i was able to start my car. I feel that Debbie has repeatedly helped me on more than one occasion. She is an excellent service person. Other service people have tried to help but have fallen short. Just thought you should know this. Linda Russell 238 Wildflower Drive Rochester N.Y. 14623 585-704-2625 More

The service after the sale at Garber Honda has been pretty awesome. Based on the incredible customer service alone, I would buy from Garber Honda again, as long as the sales team do their job on compe pretty awesome. Based on the incredible customer service alone, I would buy from Garber Honda again, as long as the sales team do their job on competitive pricing. Deb Ferra, John Bridgett and the Service Manager Billy are tops in my book. Garber is very lucky to have them! I recently had a problem that was my fault and after explaining my circumstances to the service department, they went over and above to help me with my Civic SI. Thank you Garber Honda Service! More

Mark was patient and thorough with my vehicle. I appreciate all he did as well as the service man. He was quite knowledgeable. If I was in the market for another Honda I would strongly consider Gar appreciate all he did as well as the service man. He was quite knowledgeable. If I was in the market for another Honda I would strongly consider Garber Honda. They were more helpful thank Holtz. More

The service was awesome. First time I stopped in to this service center. After waiting about 5 minutes, I realized that I had forgotten that my son had a school concert and I was in danger of missing it. service center. After waiting about 5 minutes, I realized that I had forgotten that my son had a school concert and I was in danger of missing it. I mentioned this to Steve and told him that I would certainly understand if he couldn't accommodate me by sending my car in for the battery replacement earlier than planned. Both he and the technician (sorry I forgot his name) went above and beyond. They pulled the car in right away and finished the job with enough time to get me on my way and I was able to see my son's concert. More