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Garber Randall Buick GMC - Service Center

Canandaigua , NY

4.8
196 Reviews

196 Reviews of Garber Randall Buick GMC - Service Center

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September 15, 2023

Kirk and the other service guys are always great! I’ve started bringing my daughter’s car here as well More

by NEAL66S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Sep 21, 2023 -

Garber Randall Buick GMC responded

We're so glad to know that you and your daughter have had great experiences with Kirk and our service team at Garber Randall Buick GMC Cadillac. Thanks for the positive feedback!

September 15, 2023

I had a minor concern with work done and called to discuss it with Service Manager. The problem was corrected as soon as possible. They went above and beyond what was needed. This is the kind of th More

by CFUSTANIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
unknown
Sep 21, 2023 -

Garber Randall Buick GMC responded

We're glad to know that our Service Manager and the team at Garber Randall Buick GMC Cadillac were able to address your concern promptly. We always aim for customer satisfaction, so we appreciate you recognizing our efforts! Looking forward to serving you again in the future.

September 15, 2023

Car seats were supposed to be fixed and were not. Piece of seat not replaced. Are there quality checks done? Also missing door lights More

by BIGOSKY26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kirk
Sep 20, 2023 -

Garber Randall Buick GMC responded

I'm sorry to read about the issues with your car seats and missing door lights. We certainly aim for a high standard of quality in our service, so I'd like the opportunity to address these concerns directly. Please reach out at your earliest convenience. David Gordon Service Manager (585) 394-0050 dgordon@garberrandall.com

September 14, 2023

Service was fine and personnel at the service desk, but could have done without the engine treatment pitch AND the follow-up bogus mailing saying my tires need teplacing.. These strategies are new and not More

by WMULVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No
Sep 15, 2023 -

Garber Randall Buick GMC responded

We're glad to know that you found our service fine, but we apologize if the additional recommendations felt unnecessary. We aim for transparency and honesty in all interactions with customers, so your feedback is important. Thank you.

September 12, 2023

Service Dept got my truck in immediately and had the problem diagnosed and corrected on time More

by RJROMEISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Gordon
Sep 18, 2023 -

Garber Randall Buick GMC responded

Thank you for your confidence in Garber Randall Buick GMC Cadillac, and for your business. We are grateful to have you as a customer!

September 10, 2023

The team at Garber Randall always do a great job. The treat you livery well. More

by ANDREW.BOSCO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt
Sep 13, 2023 -

Garber Randall Buick GMC responded

ANDREW.BOSCO1, thank you for trusting Garber Randall Buick GMC Cadillac with your business!

September 09, 2023

Mike was wonderful at communicating with me about what the mechanics were working on. Thank you. More

by JACKIESMOM616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 11, 2023 -

Garber Randall Buick GMC responded

Thank you for the nice review of our team! We are happy to hear that we provided communicative and helpful customer service and appreciate your kind words. Have a great day! - Garber Randall Buick GMC Cadillac Team

September 09, 2023

I always, Always praised Randall, but this time I made appointment for nys inspection, oil change abd tire rotation. Nys inspection done I was told I needed fluid replacement per maintenance <$700. Th More

by BILMAR.ALDRIDGE
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Sep 11, 2023 -

Garber Randall Buick GMC responded

I'm sorry to read about your recent experience with us. It's our goal to provide top-notch service and it seems we've fallen short this time around. Please reach out so that we can discuss a suitable solution together. Thank you, David Gordon Service Manager (585) 394-0050 dgordon@garberrandall.com

September 08, 2023

My service writer Kirk Strickland was helpful, knowledgeable and courteous. Kept me informed on the progress of service. More

by PMGERMAN8554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Sep 12, 2023 -

Garber Randall Buick GMC responded

We're glad to know that Kirk Strickland was able to provide you with a great service experience at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to assisting you in the future!

September 08, 2023

Great people and timely service. I am pleased with my experience. Thank you for a job well done. More

by DLAX46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Sep 12, 2023 -

Garber Randall Buick GMC responded

We appreciate your business and your review! Thanks from the Garber Randall Buick GMC Cadillac Team, Dlax46!