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Garber Randall Buick GMC - Service Center

Canandaigua , NY

4.8
189 Reviews
Call Service Center (585) 394-0050

189 Reviews of Garber Randall Buick GMC - Service Center

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August 25, 2023

Loaner was filthy! Very surprised as this never happened before. Hope it was a one off More

by FRANKMACRI6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
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Aug 28, 2023 -

Garber Randall Buick GMC responded

We pride ourselves on our professional service and I'm very sorry to hear about the condition of your loaner vehicle. Thank you for bringing this to our attention as this is not our standard for our customers.

Helpful
August 24, 2023

Always appreciate the kind attention to my car! Great team! Thanks very much to all More

by KGORMAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt
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Aug 30, 2023 -

Garber Randall Buick GMC responded

We are so happy that our Garber Randall Buick GMC Cadillac team delivered an excellent experience. Thank you, Kgorman10!

Helpful
August 24, 2023

Great service. Right on time . Feel comfortable dealing with the service department at Randall. Thanks. More

by JO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Aug 30, 2023 -

Garber Randall Buick GMC responded

We're glad to know you had a great experience with our service department at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to seeing you again soon!

Helpful
August 24, 2023

Service department has been excellent addressing an on going warranty issues with GMC related to oil burning. More

by MTHERING33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
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Aug 30, 2023 -

Garber Randall Buick GMC responded

MTHERING33, we're glad to know our service department at Garber Randall Buick GMC Cadillac has been able to assist you with your warranty issues. We appreciate the positive feedback!

Helpful
August 22, 2023

Service was fine. 1 1/2 hours for oil change and tire rotate seamed longer than I have experienced in the pass More

by STRIMM
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure I was told their names. No explanation of cost of service
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Aug 23, 2023 -

Garber Randall Buick GMC responded

We appreciate your feedback and understand that time is valuable. We're always working to improve our efficiency at Garber Randall Buick GMC Cadillac, while still maintaining the quality of our service. Thanks for sharing your experience!

Helpful
August 20, 2023

Stopped by with a “ problem”. on Wednesday. I’m sorry I don’t have his name. Offered me a spot Saturday morning. He thought ahead & checked some numbers he might need in case th More

by SDAKE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
So sorry I don’t recall name..possibly service manager. Certainly had a handle on what was going on.
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Aug 24, 2023 -

Garber Randall Buick GMC responded

SDAKE0, it's great to know our team at Garber Randall Buick GMC Cadillac was able to assist you promptly and efficiently. We appreciate your feedback and look forward to serving any future needs!

Helpful
August 20, 2023

Never got back to us after 3 calls to get our car in for service. Prices very high. Randall’s we’re back to us in 1-2 days, service people were very nice. Thank you. More

by TPDG1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk, Strickland
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Aug 23, 2023 -

Garber Randall Buick GMC responded

We're sorry to learn about the delay in getting back to you at Garber Randall Buick GMC Cadillac. We appreciate your patience and are glad that our service team was able to assist you promptly. Thanks for sharing your feedback!

Helpful
August 19, 2023

I've always been very satisfied with both sales and service at the dealership. The service department goes above and beyond and they even washed the vehicle. Outstanding!!! More

by CWAGNER134
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Report | Print
Aug 24, 2023 -

Garber Randall Buick GMC responded

We're delighted to know you've had consistently satisfying experiences with both our sales and service departments at Garber Randall Buick GMC Cadillac. It's always a pleasure going above and beyond for valued customers like yourself!

Helpful
October 29, 2020

Always been very satisfied with their service. Glen has always been honest about anything that needed or would need to be repaired..Service was sometimes longer than I thought it should be. But always expl More

by Gailsquier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn
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