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Garber Randall Buick GMC - Service Center

Canandaigua , NY

4.8
191 Reviews
Call Service Center (585) 394-0050

191 Reviews of Garber Randall Buick GMC - Service Center

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September 10, 2023

The team at Garber Randall always do a great job. The treat you livery well. More

by ANDREW.BOSCO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurt
Report | Print
Sep 13, 2023 -

Garber Randall Buick GMC responded

ANDREW.BOSCO1, thank you for trusting Garber Randall Buick GMC Cadillac with your business!

Helpful
September 09, 2023

I always, Always praised Randall, but this time I made appointment for nys inspection, oil change abd tire rotation. Nys inspection done I was told I needed fluid replacement per maintenance <$700. Th More

by BILMAR.ALDRIDGE
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Sep 11, 2023 -

Garber Randall Buick GMC responded

I'm sorry to read about your recent experience with us. It's our goal to provide top-notch service and it seems we've fallen short this time around. Please reach out so that we can discuss a suitable solution together. Thank you, David Gordon Service Manager (585) 394-0050 dgordon@garberrandall.com

Helpful
September 09, 2023

Mike was wonderful at communicating with me about what the mechanics were working on. Thank you. More

by JACKIESMOM616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 11, 2023 -

Garber Randall Buick GMC responded

Thank you for the nice review of our team! We are happy to hear that we provided communicative and helpful customer service and appreciate your kind words. Have a great day! - Garber Randall Buick GMC Cadillac Team

Helpful
September 08, 2023

Great people and timely service. I am pleased with my experience. Thank you for a job well done. More

by DLAX46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Sep 12, 2023 -

Garber Randall Buick GMC responded

We appreciate your business and your review! Thanks from the Garber Randall Buick GMC Cadillac Team, Dlax46!

Helpful
September 08, 2023

My service writer Kirk Strickland was helpful, knowledgeable and courteous. Kept me informed on the progress of service. More

by PMGERMAN8554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk Strickland
Report | Print
Sep 12, 2023 -

Garber Randall Buick GMC responded

We're glad to know that Kirk Strickland was able to provide you with a great service experience at Garber Randall Buick GMC Cadillac. We appreciate your feedback and look forward to assisting you in the future!

Helpful
September 05, 2023

Been buying my vehicles there for years. Have all service and maintenance work done there too. Would recommend to anyone. More

by DCGOERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Raskind, Sam, Matt, Don and Kirk in service, and Randy too. All great guys
Report | Print
Sep 08, 2023 -

Garber Randall Buick GMC responded

We're so grateful for your continued support and recommendations over the years! It's always a pleasure to assist you with all of your vehicle needs at Garber Randall Buick GMC Cadillac.

Helpful
September 02, 2023

Wow - great people - honest - great integrity - fair priced - fantastic dealership - clean - neat - great products - phenomenal More

by BIGCHOO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure, but he was great - appreciate him working
Report | Print
Sep 08, 2023 -

Garber Randall Buick GMC responded

We're over the moon to read your review! It's fantastic that you found our team at Garber Randall Buick GMC Cadillac honest and fair-priced. We strive for neatness, integrity, and great products - thanks for noticing!

Helpful
September 02, 2023

I have been purchasing Cadillacs from Matt Thomas for several years. Matt has always been fare and honest with me on all of my purchases. The service department also has gone above and beyond to make s More

by CMITRANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Thomas, Don Fornataro, lynn
Report | Print
Sep 08, 2023 -

Garber Randall Buick GMC responded

CMITRANO, it's great to know that Matt and our service department at Garber Randall Buick GMC Cadillac have consistently met your expectations. We appreciate the trust you've placed in us over the years!

Sep 08, 2023 -

CMITRANO responded

Looking forward to doing business with you in the future.

Helpful
September 01, 2023

Mike did a very good job of keeping me informed of everything that was being worked on with my XT5. More

by JACKIESMOM616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Report | Print
Sep 08, 2023 -

Garber Randall Buick GMC responded

Thanks for sharing your positive review with us. It makes us happy to see that our team is providing our customers with informative services that help them get what they need. See you next time! - The Garber Randall Buick GMC Cadillac Team

Helpful
August 27, 2023

I see nothing has now thing as changed in customer service I was treated as Family just like Randall Farnsworth Auto Group More

by JJFDAVIS88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom
Report | Print
Aug 31, 2023 -

Garber Randall Buick GMC responded

We're so glad to know you felt like family during your visit with us at Garber Randall Buick GMC Cadillac. We strive for this level of service every time. Thanks for the review!

Helpful
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