Garcia Honda

I brought my car in 2 days ago because the key wouldn't turn in the ignition. I had to pay $150 just to have it evaluated. I sat there for 4 hours, and they had forgotten about me. When the rep brought turn in the ignition. I had to pay $150 just to have it evaluated. I sat there for 4 hours, and they had forgotten about me. When the rep brought the paperwork out, he did not even know my car was a standard transmission, and didn't address the original problem. He said there was nothing wrong. I got in the car and the key woundn't turn. someone else got in and was able to start it. I got it home and have not be able to start since. Tried to chat online but kept getting kicked out. Fed up! More

Avoid this dealership for any service needs on your vehicle. Your best bet would be to find a good mechanic elsewhere, to avoid being ripped off. If I could have rated this negative stars, I would have vehicle. Your best bet would be to find a good mechanic elsewhere, to avoid being ripped off. If I could have rated this negative stars, I would have. I paid over $1,000 for an a/c compressor at this location in 2019. This was their recommendation to resolve my a/c issue. Less than 2 years later (I did not use my car for one of those years due to working from home during the pandemic), my a/c stopped working. I took my car back to the service department and it took them 2 days to diagnose the problem. They said I needed a new a/c for over $2,000, along with another $2,000 for servicing other things I was not having any issues with, nor did I ask them to look at! I refused the work and was charged $472. My husband then took my car to another mechanic, who diagnosed the problem in just over an hour (replaced the a/c relay and 2 schrader valves) for a total price of $282.68 and the a/c is running perfectly. When I sent an email voicing my concerns and requesting a refund to Andrew Neufeld, Service Department, I received no response after a week. So I forwarded my email to the Manager Michael McKinnon and received a quick response, with total lack of customer service skills, "We diagnosed vehicle the way Honda would recommend to remedy the problem. We cannot offer a refund as we have followed Honda for the failure. As going to a third party shop we don’t know if they have just completed a temporary fix." That was it, his whole response. Do yourself a favor and avoid this place, save yourself the frustration and a lot of cash. More

My husband took our car in for our usual oil change and after an hour, Tristan Smith, told my husband the car would be ready in 5 minutes. Finally 2 hours later my husband hunted down Tristan, and no apolo after an hour, Tristan Smith, told my husband the car would be ready in 5 minutes. Finally 2 hours later my husband hunted down Tristan, and no apology or anything we got our car. In 2020 we took our car in for a rear break replacement and when we got home and read the paper work it said they replaced front brakes. That was also Tristan Smith. We have been taking our car to Garcia Honda for 13 years and have never seen this level of incompetence. Very disappointing, now we are rethinking buying a new car from them next year. More

Michael is a amazing employee! A truly honest and respected person! I would deal with him again! He is respectful and really listens to the needs of his customers. respected person! I would deal with him again! He is respectful and really listens to the needs of his customers. More

If it weren't for Mr. Merryman this review would be negative. We were experiencing a problem due to laziness and/or lack of training. Mr. Merryman, went out of his way to resolve the issue. Not on negative. We were experiencing a problem due to laziness and/or lack of training. Mr. Merryman, went out of his way to resolve the issue. Not only does he know what he is doing, but he ensures the customer is taken care of, and is fully informed of the situation. He knows the meaning of Customer Service; something that is, unfortunately, seriously lacking in today's society. Thank you, Manny, for all your help. Garcia Honda is lucky to have you on their team. More

Manny, Milles and the rest of the team were very professional and helpful on our recent visit to purchase a 2021 Accord. Very good experience rarely seen on any car purchase. Thank you guys and keep professional and helpful on our recent visit to purchase a 2021 Accord. Very good experience rarely seen on any car purchase. Thank you guys and keep up the good work! Cesar Saenz More

I unfortunately think I became a victim of social racism at this dealership. I'm a double minority whom decided to visit Garcia Honda to do some shopping around after taking a liking to a few cars I was int at this dealership. I'm a double minority whom decided to visit Garcia Honda to do some shopping around after taking a liking to a few cars I was interested in getting in the next few months. I test drove two vehicles. Let me just say that Mr Welton, my car salesmen, had great customer service! He was very knowledgeable and attentive to my wants/needs with regards to the type of vehicle I was looking for. As the salesguy and myself are walking outside to take a look at the first car, I noticed ANOTHER car salesmen and a customer (who do not look like me) taking a look at this same car from a short distance. Was that customer considering this vehicle before I arrived? No, because when I first got there, the car was literally still parked way towards the very front of the main entrance of the dealership, a little short of a mile distance away from the main entrance. It was not on full display to be looked at by someone else at the time I arrived. So, as I'm casually checking out the exterior and interior of this car along with my family, while at the same time being watched from a distance by the other customer and sales guy, we get ready to test drive this car. We come back to dealership, test drive second car. I tell my salesguy I love the first car and what does he tell me? They SOLD THE FIRST CAR TO THE OTHER CUSTOMER WHEN WE LEFT THE LOT. I should've just left the minute he told me this. I was so disappointed, I felt belittled, and disrespected that they would even do that to a potential buyer, especially to someone who was the first to VIEW it. I could've been a customer that was there to patronize the business the day I went, I could've been the customer that decided to buy that vehicle, cash! However, they didn't grant me that opportunity. They would've never been able to find out. It's about the principal, the audacity to sell a vehicle that I was considering and DROVE and not even giving me the chance to further the buying process is beyond me. On top of that, they do a hard credit check, go over income, and the manager had a very condescending tone towards me. I considered going back to this dealership in the next two months to actually start the buying process, but the more that I think of this situation, the stronger I feel that I will not be coming to this dealership ever again...how nice to love a car so much that the opportunity for me to even get it is stripped from me almost the minute I (test) drive it off the lot. 5 stars for my car salesmen Aaron Welton. 0 stars for the way I was treated towards the latter end of my time spent there. More

Manny Merryman/Finance: From start of my 2020 Honda Fit Sport purchase to current time, Mr. Merryman has treated me like family. This purchase was made during a particularly challenging timeframe when my Sport purchase to current time, Mr. Merryman has treated me like family. This purchase was made during a particularly challenging timeframe when my mint condition 2001 CR-V was totaled in a rear end collision. Taking into account post recovery from accident, waiting for Allstate to complete claim and riding my racing bicycle in lieu of driving, Mr. Merryman ensure that the purchase transaction was seamless including the MVD process of transferring my New Mexico Vet plate to my new Fit. I have informally adopted Manny, Cary Carr and Steve Alamillo as my new local family. More

Steven is an understanding, patient and supportive person when I need work done on my 2007 Honda Civic. He always explains in detail what needs to be done and the estimated cost. Joycelyn Jackson when I need work done on my 2007 Honda Civic. He always explains in detail what needs to be done and the estimated cost. Joycelyn Jackson More