Garcia Honda

I’m beyond disappointed with the service I have received from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provide from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provided by what I thought was a highly reputable dealership. After making an appointment for a airbag recall. I thought I would also have the AC diagnosed since my wife has had trouble with it for some time. The experience goes south from here. I’d rather have a root canal everyday for a month straight than to ever have to relive this experience another day. However at the end of the day I would have to accept some responsibility for not running instead of walking to the nearest exit. This dealerships service center should be shut down and prohibited from working on any vehicle period. The amount I was charged for shabby AC repair is embarrassing close to $2,000. 1st 2nd and now 3rd time I have returned vehicle in less than two weeks and it’s a different story each time and still have NOT fixed the problem. I’m outraged to say the least. After seeking legal assistance in dealing with this problem it had been suggested that I allow them the chance to properly repair and write the wrong and actually fix the car. POTENTIAL FUTURE CUSTOMERS YOU HAVE BEEN WORNED. If I preformed and did my job in this manner, I am certain I wouldn’t have a job. Out Right shameful..... More

My experience here started off decent. I had scheduled servicing for my AC to be diagnosed. The front was blowing warm and the back unit was blowing hot. Prior to arriving, I had been promised a rental be servicing for my AC to be diagnosed. The front was blowing warm and the back unit was blowing hot. Prior to arriving, I had been promised a rental because I had errands to run. When I got there, they told me I couldn't have a rental because I would be going out of the mile range. However the technician was nice enough to schedule me in later that day. So I went back around 1pm, and was given a loaner because they were backed up. Closing time was 6pm and it had reached 5pm and I still had not recieved a call from them so I called and they said it was ready. They had found that my refrigerant was low and that I needed an evac and recharge and an cabin air filter change but that it would cost me a total of $410! Naturally, I declined because that sounded incredibly inflated. I went to pick up my vehicle and now the front AC was blowing hot. Something seemed off. A few days later, I called back and didn't mention that I had already been there and spoke to someone in the service department. I asked what their normal process for an AC diagnostic was, I was told that the tech does an automatic evac and recharge and if that fixes the problem, that it but if that doesn't work and further diagnostic work is needed then I get charged more. That was not how my AC diagnostic work went. I spoke with the technician who supposedly did the work on my vehicle and he admitted he had done the wrong thing and was very apologetic. I asked to speak with the service manager, Andrew. I called for a week and left voice messages and never got a call from him, it wasn't until after a week the assistant service manager returned my call and offered to have me pay extra for the evac and recharge but I said I didn't feel comfortable going back as I didn't feel confident in the work previously provided and that I wanted a refund so I can take my service elsewhere. In the meantime I had gotten a second opinion and within 45min they found that there was a motor in the back that was broken. It was going to be $650 to fix it. I informed the assistant manager of this and that had they properly diagnosed my vehicle they would have found that. She argued with me that she wouldn't not refund me because they had looked at my vehicle even though they didn't do what I went there for. Nothing was resolved. I will not be going back there. More

Great employees! I came into the Garcia Honda Service Center for an oil change and Lee Armijo was incredibly helpful. I had many questions about my car and how often i I came into the Garcia Honda Service Center for an oil change and Lee Armijo was incredibly helpful. I had many questions about my car and how often it needed to be serviced. He patiently responded to every question fully and honestly with a great positive attitude, even though it was a busy day. He made me feel super comfortable when getting my car serviced! More

Continued Bad Business I bought a “new” Pilot from Garcia Honda 9/4/2019. They lied about the mileage and refused to fix it until I went to the State’s Atty. General’s offic I bought a “new” Pilot from Garcia Honda 9/4/2019. They lied about the mileage and refused to fix it until I went to the State’s Atty. General’s office, the Honda Corporation, and wrote a bad review. NEW PROBLEM: The tint they put on the front driver’s window and front passenger’s window is pretty crappy. When you look through them in certain lights there is a rainbow effect and the window looks mottled. I called Garcia service and was transferred to sales. Salvador answered with “Hello”, instead of, “This is Salvador in sales” or “Garcia Honda, sales dept.”. I didn’t know who had picked up the phone, or if I had been accidentally sent to ???? I was speechless, not knowing what to say because I didn’t know to whom I was speaking. After he finally told me who I was talking to I explained the situation. He said he would make an appt with the company that tinted the windows and would call me back to tell me the appointed day and time. He called me back the next day, (good job) but instead of telling me when to take my Pilot in to be fixed, he started quizzing me and blaming the crappy looking tint on my sunglasses After going through xxxx with Garcia about their erroneous odometer reading and refusal to fix the paperwork, I was in no mood to start listening to them blame me again for their poor work and really bad customer service. THESE GUYS WILL DO EVERYTHING THEY POSSIBLY CAN TO AVOID TAKING RESPONSIBILITY. LOOK OUT! Guess I’m going back to the State’s Atty. General. Wouldn’t it be nice if they just fixed the problem. And wouldn’t it be great if they bent over backwards to make their customers happy? Fat chance at Garcia Honda. More

Lee Trujillo is the best! I'm traveling cross country from South Carolina to Sedona in my Honda CR-V and it was due for an oil change. I took a chance and stopped in at Garcia I'm traveling cross country from South Carolina to Sedona in my Honda CR-V and it was due for an oil change. I took a chance and stopped in at Garcia Honda without an appointment and Lee Trujillo fit my vehicle in right away. The technician found a nail in my tire which Lee had plugged at no extra charge. This could have caused me some serious issues left unattended! Also he had my car washed at no extra charge which was definitely needed and appreciated. I left there feeling so grateful for Lee's kindness and thoroughness. You can feel confident taking your vehicle to Garcia Honda for service and a five star experience! More

Garcia Honda - Criminal Practices This is a follow up to the great review I gave them earlier. The minute I drove off the lot, I became invisible. There have been many, many problems s This is a follow up to the great review I gave them earlier. The minute I drove off the lot, I became invisible. There have been many, many problems since I gave them my money, most of them having to do with lack of information from them and lack of communication from them. But the most serious problem is that they lied about how many miles were on the car I bought. They told me it was a new car and that it had 25 miles on it. I questioned the mileage because I was told my vehicle came from a dealer down south. But they said it had traveled to ABQ on a transport. But after driving my car a few days, and trying to figure out how everything worked, I finally found the odometer and it was over 250 miles. Now there is a problem. I signed a paper saying it had 25 miles on it and thought it was a brand new car. When I went back and told them they needed to amend the paperwork to make it accurate, an hour went by while I was told over and over nothing could be done about it. I insisted and finally was told they would revise the paperwork and fix the error; a new title would be issued. After some time, I was given two papers to sign. Neither one had my vin on them, so I wrote it on both papers. Then I read the papers. They both pointed out to me that this was a used vehicle, either used as a demonstrator or was sold then returned to the dealer for some reason. NEWS TO ME. Along with this news, the papers clearly stated that the warranty starts at zero miles, so my warranty, for me, was 250 short of the 36,000 miles. Is that fair? They sell me a used car, without telling me, then I get cheated out of 250 warranty miles. This didn’t bother Garcia Honda in the least, but I have a big problem with them lying ( by omission and commission) and falsifying legal documents. I refused to sign the two papers saying I knew these things when I bought the car. That’s when I was told I could not prove that I had not driven the 250 miles. And that I was the only one in the world who had this problem. Another desperate attack on the victim to intimidate them. Isn’t that always the tactic one uses when they are caught red-handed? Blame others. There is paperwork at that dealership showing the correct odometer reading when I bought the car, and they could turn on a computer and read it if they chose. But that would mean admitting they made a mistake and that they cheated me, hoping I wouldn’t notice. I am not sure how I am going to handle this. Right now it seems the only answer is through the legal system. But I do feel obligated to warn others about the shady and illegal behavior on the part of Garcia Honda. Employees I dealt with: Michael McKinnon, Alyce, Salvador, and Cory ( who offered to buy me lunch because they failed to mention it would take 2 hours plus to put the roof rack on my car). BUYER BEWARE! More

Didn't know buying a car could be fun! Michael was very personable and extremely helpful from the start. And his sense of humor was the icing on the cake. Michael was zoned in our needs Michael was very personable and extremely helpful from the start. And his sense of humor was the icing on the cake. Michael was zoned in our needs rather than what the dealership needed to sell. And he found us the vehicle that suited our needs to a tee. He joked that dealing with us was so much fun we should do it again the next day. And we would if we could afford it! We also loved working with Michael Legere and with Alyce Tenorio in Finance. We will talk about Michael Legere on his page. It was a great experience working with good people who were very attentive to our needs. More

Great service This is the only place I take my Honda Element. Tim Combs is the best service adviser. Always go where you get the best service! This is the only place I take my Honda Element. Tim Combs is the best service adviser. Always go where you get the best service! More

Great customer service! Ivan was great. He meet our expectations and went beyond. We was very professional. I highly recommend Ivan. We were in need of the front license plat Ivan was great. He meet our expectations and went beyond. We was very professional. I highly recommend Ivan. We were in need of the front license plate holder and he was more than willing to help us us after we purchased the vehicle. Thanks Ivan More