Garden Grove Kia

Chris F was great very attentive. Greeted me with a smile went through the whole process and when my car was done he came and got me. Amazing service! Greeted me with a smile went through the whole process and when my car was done he came and got me. Amazing service! More

Advisor was knowledgeable and got us in and out within 40 minutes instead of having to put us in a loaner vehicle and drive back and forth minutes instead of having to put us in a loaner vehicle and drive back and forth More

A Tale of Two Dealerships Our recent experience with two car dealerships highlighted the stark contrast in customer service and professionalism. The trouble began with serious engine problems that requir car dealerships highlighted the stark contrast in customer service and professionalism. The trouble began with serious engine problems that required attention. Initially, we sought assistance from the Irvine dealership but were met with disappointment. The staff appeared unfriendly and demonstrated a lack of willingness to address our concerns or offer any meaningful help. Their attitude made it clear that customer satisfaction was not a priority, and it left us with no intention of returning to that dealership for service or sales in the future. In sharp contrast, the GG Kia dealership proved to be an exemplary demonstration of quality service. Luis, a representative at GG Kia, stood out for his courteous and supportive approach. Although he made no promises, Luis took the time to understand the situation, offering a level of attention and care that immediately put us at ease. From the initial conversation through to the moment he handed over the keys to our repaired vehicle, Luis maintained his professionalism and commitment to helping us resolve the issue. This experience underlines the importance of customer service in automotive dealerships. While technical expertise is essential, it is the human element—the courtesy, empathy, and willingness to assist—that often makes the most lasting impression. GG Kia, thanks to Luis and their team, has earned our trust and appreciation, setting a standard that others, like the Irvine dealership, would do well to aspire to. More

Rebecca was wonderful. She was very helpful and knowledgeable. She didn't pressure me into anything. She went above and beyond her job. She was very helpful and knowledgeable. She didn't pressure me into anything. She went above and beyond her job. More

Great experience over all. Work got done in a timely manner and was done correctly. Work got done in a timely manner and was done correctly. More

Service advisors keep you informed as to the progress of the work being done on your vehicle and explain any additional work that may need to be done on the vehicle the work being done on your vehicle and explain any additional work that may need to be done on the vehicle More

Rebecca was wonderful. She was very helpful and knowledgeable. She did not pressure me to purchase a new car. She was very helpful and knowledgeable. She did not pressure me to purchase a new car. More

The car buying process was so smooth. I came in with my own financing from my credit union and the whole process took less than 2 hours. I came in with my own financing from my credit union and the whole process took less than 2 hours. More

Chris is always amazing with focus on customer satisfaction. My new Kia K5 is amazing with great performance. Lastly, I trust Chris to take care of all my service needs. satisfaction. My new Kia K5 is amazing with great performance. Lastly, I trust Chris to take care of all my service needs. More

Great service! Jeremy was a great help and provided excellent customer service ! My issues were resolved and oil change done in a reasonable time frame. Jeremy was a great help and provided excellent customer service ! My issues were resolved and oil change done in a reasonable time frame. More