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Garden Grove Kia
Garden Grove, CA
3,672 Reviews
What is one of the most frustrating things you have dealt with from new or used car dealerships in the past? One of the most common answers that we hear to this question is pushy sales people, who just wanted to put people in whatever vehicle they can! We wanted to start by telling you that this is absolutely, 100% not the car buying experience you will have here at Garden Grove KIA. We have taken great pride during our years of operation in being a dealership that works with shoppers to find them the car that is a perfect fit for them. If you choose to shop from us, we can guarantee that you will be driving off our lot in a new vehicle that you love, with a smile on your face!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 AM
Service
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 4:00 PM
Tuesday 8:00 AM - 4:00 PM
Wednesday 8:00 AM - 4:00 PM
Thursday 8:00 AM - 4:00 PM
Friday 8:00 AM - 4:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,672 reviews
May 04, 2025
They are very professional and also helpful and friendly. Not pushy at all. Highly recommend. Not pushy at all. Highly recommend. More
by smamd
Verified CustomerEmployees Worked With
May 03, 2025
Computer system was down but nonetheless they were super helpful and accommodating. Very easy buying experience. helpful and accommodating. Very easy buying experience. More
by lllfff
May 03, 2025
The dealership itself was nice and clean. I had my car serviced here. Came in to get a diagnostic. Was told it could take 4 to 6 hrs to wait and they would have only provided a ride if you li I had my car serviced here. Came in to get a diagnostic. Was told it could take 4 to 6 hrs to wait and they would have only provided a ride if you live within 5 miles. So I was told I can rent a car if I didn't want to wait. I called the nearest Enterprise and went to get my own car then back again to transfer my belongings over to the rental. I didn't know how long it would take to get my car fixed. The next day I do not hear from service department so I called and they said my car wasn't even looked at yet. For the next 5 days I had to play phone tag with the girl at enterprise and the service guy. There was never a day where he reach out to me first. I was frustrated and didn't know how long to keep my rental for. I'm doing all the work and asking all the questions. I do not know how much I'm allowed to to spend a day on my rental to get a reimbursement and don't get me started on how many hoops I have to jump thru just to call the department that handles that. I will not see my money for at least 90 days and I was finally provided a loaner car after about 6 days. Then it took another week to have my car fixed. I'm not writing because I'm an unsatisfied customer. I am happy my car is back and fixed. But Kia can have a better protocol of how they handle long services. Be more thorough with your customers, don't be so vague about how easy it is to get a rental, give realistic times and quotes. I think this is pretty standard for more service departments from what I gather. Once again, not unhappy but just some constructive criticism. More
by DADEE818
Employees Worked With
Javier
May 02, 2025
So far so good. .the way you guy work kinda fast..thank you anyway..the best to you .the way you guy work kinda fast..thank you anyway..the best to you More
by johnnycali74
Employees Worked With
April 30, 2025
By far the most amazing, nicest human beings at a car dealership I've met. We weren't rushed, we were asked lots of questions to make us feel comfortable. Coming in with three boys is always stressful bu dealership I've met. We weren't rushed, we were asked lots of questions to make us feel comfortable. Coming in with three boys is always stressful but they made it easy for my husband and I. We ended up getting a Kia carnival hybrid! Absolutely obsessed. We love garden grove Kia so much, we will be back in a few months to trade our other car in for a Kia! We use to be Toyota lovers. We're now turning into a Kia family. More
by chelsea010892
April 30, 2025
Juan was super informative and everyone at the dealership was friendly and helpful. The experience of buying a car, and I've had many was top notch. was friendly and helpful. The experience of buying a car, and I've had many was top notch. More
by amandaluc47
Employees Worked With
Juan Carlos
April 30, 2025
Service was efficient and the Service Representative Web was friendly and explained what would be done during the service and advised me of future needs. I have typically had a good experience at Garden Gro was friendly and explained what would be done during the service and advised me of future needs. I have typically had a good experience at Garden Grove KIA. More
by SPARAMORE
Employees Worked With
Web
