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Garden Grove Kia - Service Center
Garden Grove, CA
1,924 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,924 Reviews of Garden Grove Kia - Service Center
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May 23, 2025
Great service, very friendly and accommodating. I needed a spare key and they made sure i left with one knowing i drove from far. I needed a spare key and they made sure i left with one knowing i drove from far. More
by isabel.carrillo25
Verified Customer
May 23, 2025
Very prompt, thorough, and quick service. Made an appointment online and was helped by Christopher. He explained everything and provided great service. Made an appointment online and was helped by Christopher. He explained everything and provided great service. More
by kmoreno
Employees Worked With
Christopher
May 23, 2025
Service was great! Jeremy is very engaging and interacts very well to me as a person and not just a customer. I appreciate everything he did for me in getting my car se Jeremy is very engaging and interacts very well to me as a person and not just a customer. I appreciate everything he did for me in getting my car serviced in a timely manner More
by laram001
Employees Worked With
Jeremy
May 23, 2025
Great customer service and support. Needed a new part and was pleased the replacement was in stock. All warranty covered and fixed the fast. Needed a new part and was pleased the replacement was in stock. All warranty covered and fixed the fast. More
by o.crisanto
Employees Worked With
Luis Mendoza
May 23, 2025
made the appointment but when I got there no record of my making the appointment I was sent emails and texts of said appointment. luckily I still had the text on my phone. showed to the guy, finally found making the appointment I was sent emails and texts of said appointment. luckily I still had the text on my phone. showed to the guy, finally found me in the system and took the car back for oil change. This is the second time I've made an appointment on line and same results when I get there. Staff are not as friendly as when you were on Garden Grove blvd More
by candie9251
Employees Worked With
Wblesther Espin
May 22, 2025
Eric was very good at doing his job and at helping me with my Kia car needs. The. Dealership was outstanding but with one problem for me. IT'S TO NOISY. They play music nonstop and to loud everywhere exc with my Kia car needs. The. Dealership was outstanding but with one problem for me. IT'S TO NOISY. They play music nonstop and to loud everywhere except the bathroom and elevator!. There is no place to have piece and quiet and read a book while your waiting for your car to be repaired. I asked many of the employees about it and they all didn't like it too but I have the feeling they were not going to complained about it because of fear of management. More
by Nope
Employees Worked With
Nope not going to
May 18, 2025
I took my Kia Soul in for a long-delayed maintenance checkup, and had impeccable service. Luis at the service department helped me and went through my options. Then I was directed to the customer lounge checkup, and had impeccable service. Luis at the service department helped me and went through my options. Then I was directed to the customer lounge and I was glad to stay out of the heat - it was 85-90 degrees that day. He kept in touch and let me know what ETA to expect. When I was called back, he explained what the service department did, step by step, and how my vehicle fared on the checklist for maintenance. I had an oil change, wheel alignment, air conditioning filter replacement, basically the 30k factory-recommended reset package. He also pointed out future services, but did not upsell me on tires. I added in a battery replacement when I saw it was graded as fair, and he let me know it would take about 15 more minutes to do. All of this, and he gave me a discount and a complimentary car wash/rinse. I was highly impressed with the professionalism and care the dealership showed me and my car. More
by ellenschan
Employees Worked With
Luis Mendoza
