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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,932 Reviews

1,932 Reviews of Garden Grove Kia - Service Center

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March 24, 2023

Taking our cars into the dealer for service is kind of like going to the doctor. Not something to be excited about. I have to say that Luis Mendoza makes the experience always better than anticipated. He More

by rmalle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza , Assistant Drive Director
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Mar 24, 2023 -

Garden Grove Kia responded

We are happy to see that Luis and the team are going above and beyond to make your experiences great! Thank you so much for supporting Garden Grove Kia and we will see you next time!

March 23, 2023

I don’t wait long when arriving for service. Service representative Efrain is always helpful and understands my requests for service. More

by JACOBMJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain and Angelica in Service dept…5 stars
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Mar 23, 2023 -

Garden Grove Kia responded

We're glad Efrain could deliver an efficient, accommodating, and quality service to your vehicle! We appreciate you and hope to see you again at Garden Grove Kia!

March 23, 2023

Love coming here for my oil change and other service for my car luis is such a great help walks me thru all my services I recommend this kia More

by jess.perez2589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis mendez
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Mar 23, 2023 -

Garden Grove Kia responded

We're glad Luis was such a great resource for your last visit! Our team does a great job of always providing quality service that is communicative and efficient. We hope to see you again at Garden Grove Kia!

March 23, 2023

Luis was great to work with. He's helped me out multiple times with professionalism. More

by CARLYBARR88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Mar 23, 2023 -

Garden Grove Kia responded

Thank you for your continued business with Garden Grove Kia! We agree that Luis is a great team member who always goes above and beyond for his customers. We appreciate you and look forward to working with you again!

March 23, 2023

Clean and well-staffed with a comfy waiting area for service. The only minus is the loud background music. More

by Helen
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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March 22, 2023

I have had incredible communication and service at GG Kia; Efrain, the Service agent was incredible in what the trouble was, the investigation actions required, and then the potential corrective actions More

by roydodson626
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Mar 22, 2023 -

Garden Grove Kia responded

We're so glad to hear Efrain took such good care of you! We agree that our service team does an excellent job of communicating and resolving issues with customers in an efficient and easy manner--we're lucky to have them here at Garden Grove Kia! We appreciate your business and look forward to working with you again in the future!

March 21, 2023

This dealership is always willing to go above and beyond for there customers. I always leave pleased after service. And love the free car wash they give you too More

by ASPANUTIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Mar 21, 2023 -

Garden Grove Kia responded

Thank you so much for reviewing Garden Grove Kia! We appreciate your business!

March 21, 2023

I paid 220 dollars to get my cara diagnostic check to see what was wrong. It had an appointment but it took 2 days to tell me something I already knew. I feel like I was charged and nothing was done. They j More

by rayjva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis Mendoza
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March 17, 2023

Although they could not replicate the issue I brought it in for, they did not make me feel like I was a crazy car owner. Great customer service. More

by beth.copes2011
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in Service was very helpful
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Mar 17, 2023 -

Garden Grove Kia responded

Our team will always be here to support you, Beth! Thank you for choosing Garden Grove Kia and please let us know if anything comes up.

March 15, 2023

I received clear information about what was needed on the car and the service was completed in the time that was stated which I really appreciated. More

by LV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Report | Print
Mar 16, 2023 -

Garden Grove Kia responded

Thank you for the review! We appreciate your business and hope to see you back again at Garden Grove Kia. Safe travels!

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