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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,915 Reviews

1,915 Reviews of Garden Grove Kia - Service Center

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December 09, 2022

Staff was unhelpful and even cane off as rude at times. Said warranty would not cover repair yet never explained why warranty wouldn’t cover More

by ERICGC1101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know his name
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December 08, 2022

Efrain at the service department is very polite, and professional. My car was ready as they promise me. More

by KDOLLBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Perez
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Dec 08, 2022 -

Garden Grove Kia responded

Thank you for this kind review of Garden Grove Kia! Efrain will appreciate your praise. We are grateful for your trust in our business!

December 07, 2022

Efrain, in the service department, was very friendly, helpful, and courteous. I went to Parts Dept to buy floor mats for my Telluride and the person at the desk was very helpful in explaining my options More

by dicksey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Perez #899
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Dec 07, 2022 -

Garden Grove Kia responded

Thanks for this review! We are happy to hear that you liked working with Efrain! Thanks for getting your floor mats for your Kia Telluride here at Garden Grove Kia. We hope you have a wonderful day, see you around!

December 06, 2022

Service was terrific. Staff was all smiles. Overall experience was fantastic. I will definitely go back! More

by chrisRbeach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Dec 06, 2022 -

Garden Grove Kia responded

Thanks for the review, Chris. We are glad to hear that the team was helpful and nice to work with. We appreciate your business and kind words here at Garden Grove Kia!

December 06, 2022

front desk Luis really help me good and showed to me the next service. it seemed they forgot to remove or fix the rubber in front of my dash board. More

by mdeguzman2227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
luis
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December 06, 2022

My experience was great. Car was done on time and they washed it. Will definitely bring the car here from now on. More

by jonzer_17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain perez
Report | Print
Dec 07, 2022 -

Garden Grove Kia responded

We’re delighted to get your 5-star review. It is exciting to hear that our team was helpful and efficient. Thank you for working with us here at Garden Grove Kia. We look forward to assisting you again down the road!

December 06, 2022

Everything went well except waiting 2 weeks to get my car, no rental car provided, & not vacuumed or washed. The rear tail light was not repaired. Otherwise, the staff was polite & hopefully fixed ever More

by PANTON72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob & Efrain
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December 05, 2022

Always a pleasure to have my car serviced at this dealership. Luis is also always good to work with as well. More

by sarahhas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in Service dept
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Dec 05, 2022 -

Garden Grove Kia responded

This review means a lot to us! Thank you for choosing Garden Grove Kia and for sharing your thoughtful feedback about Luis. We hope to see you again!

December 05, 2022

Friendly service personnel. My vehicle was taken care of thoroughly and affordably. My car was completed in a timely manner as well. More

by Char Alfaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis in the Service department
Report | Print
Dec 06, 2022 -

Garden Grove Kia responded

Char, thank you for the great review! We are so glad to hear that you had a successful service experience. Drive safely, and we hope to see you back again at Garden Grove Kia!

December 04, 2022

Terrible customer service. Receptionist sounds like she hates her job. Service center has poor communication. More

by nikkiode25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
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