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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,916 Reviews

1,916 Reviews of Garden Grove Kia - Service Center

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December 04, 2022

Terrible customer service. Receptionist sounds like she hates her job. Service center has poor communication. More

by nikkiode25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
December 01, 2022

Dejaron el tapón abierto de la gasolina y se encendió check engine light. Tuve que perder tiempo llendo a un Autozone porque aparte ustedes no tienen servicio los sábados de análisis. La persona que aten More

by diantonio17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
December 01, 2022

Staff is very friendly and knowledgeable. The customer lounge is very comfortable and stocked with complimentary coffee/tea, water and popcorn. Car was done when they said it was going to be More

by huntsfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando Anaya
Report | Print
Dec 02, 2022 -

Garden Grove Kia responded

Thank you for the 5-star review of Garden Grove Kia! We are thrilled to hear that you had a great experience with our team. Please don't hesitate to reach out if there is anything else we can do for you down the road!

November 30, 2022

Very reliable and the staff is always helpful. My experience is always positive and consistent. More

by Rose Escutia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Dec 01, 2022 -

Garden Grove Kia responded

Thank you for this great review, Rose! We are grateful for your trust and confidence in our team here at Garden Grove Kia!

Dec 01, 2022 -

Garden Grove Kia responded

Thank you for this great review, Rose! We are grateful for your trust and confidence in our team here at Garden Grove Kia!

November 29, 2022

Luis took great care of us and we will definitely be back. We used to go to Kia Irvine as it’s closer to our home, we have now switched to Kia Garden Grove. More

by Link0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Nov 29, 2022 -

Garden Grove Kia responded

It was our privilege to serve you, thanks so much! -- Garden Grove Kia Team

November 29, 2022

Good, quick, and friendly service. The service was great and the employees were very courteous. More

by msixtos90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis mendoza
Report | Print
Nov 30, 2022 -

Garden Grove Kia responded

This review means a lot to us! Thank you for choosing Garden Grove Kia and for sharing your thoughtful feedback about our team. We hope to see you again!

November 29, 2022

It took long than quoted for my service, then I was told my car had the complementary car wash which did not happen. More

by pamela.johnston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
November 29, 2022

I don’t know when to go back for an oil change because they didn’t put the sticker on my window More

by NICOLEMCcREADY372
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian service department
Report | Print
November 29, 2022

My first complimentary Oil Change service should have been with Free Tire Rotation. But Kia wanted about $40 for it. Pep Boys does it free with an Oil change. At least with the first service, it should h More

by KANDARP JANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kadin Espinosa
Report | Print
November 24, 2022

Excellent costumer service. They help you as soon as you walk in and are knowledgeable about recalls. More

by ortpet23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Nov 28, 2022 -

Garden Grove Kia responded

We are happy to hear that our team was attentive and helpful! Thank you for choosing Garden Grove Kia and for sharing your experience with our team. Drive safely!

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