Garden Grove Kia - Service Center

The service department needs serious attention. I took my 23 Forte in to be checked, since I ran something over something in the road, and it drives differently than before. I have also had a slow I took my 23 Forte in to be checked, since I ran something over something in the road, and it drives differently than before. I have also had a slow leak in one of my tires, so i told them to look at that also "i said it was the driver's rear, but it was the passenger's rear, but also told them that it was the tire with low pressure (27psi when all other tires are 38psi) When i get the car back i was told that they looked underneath the car and everything looked good, just tiny cosmetic damage and no nails or anything in ANY tires....I call again the next day as i had low tire pressure (25psi) notification (which they didn't even add air to when i brought it in) and low washer fluid sign that was still present when I started the car. I understand that I didn't bring it in for low washer fluid, but if they actually performed a multipoint inspection on the car (which is on my paperwork) I would expect them to at least notify me of the low fluid...and add air to all the tires if needed. When I took the car back 2 days after, I picked the car up, they informed me that I had 2 nails in my tire and of course, I would have to replace the tire... I am not sure how 2 nails were magically found in the same tire that already had a slow leak when no nails or anything was reported 2 days ago, but I chalk it up to one of the mechanical mysteries of the dealership service department. They gave me a free car wash the second time around (something that I thought they would do no matter what) but it didn't even get the dirt from the hood of the car, so I'm not sure it was even worth saying "yes" to the car wash. My car was also driven for "3 miles" and nothing felt different about that car, but after not checking the air pressure, not checking the washer fluid, and being lied to about checking the tires, I do not trust that they checked anything on this car, and will not be bringing back for any kind of "service". More

I had paid for my cars panels to be repaired, they were poorly fixed. I was told I could come in and get them fixed the following Saturday. Instead I was given the run around and no accommodation for the i poorly fixed. I was told I could come in and get them fixed the following Saturday. Instead I was given the run around and no accommodation for the inconvenience. They didn even acknowledge how poorly the work was done. I ended up having to come in a third time, again another inconvenience for something that should have been done right the first time. Don't think I'll be coming back here again. It's sad because I would go regularly to up keep my car. More

Horrible experience 0 stars. They didn’t do the work they said. Nothing worse than dishonest mechanics. Don’t come here! They did and took my car for so long over 2 hours for an They didn’t do the work they said. Nothing worse than dishonest mechanics. Don’t come here! They did and took my car for so long over 2 hours for an oil change. Tried to upsell me on things I didn’t need like tires but couldn’t even rotate tires nor put air in the tires!? Why would I pay to get more work done if they don’t do the basic services offered. And continued to lie and said it was done. I had to go to the gas station and do it myself. But now i don’t know if they even actually changed the oil. Never coming back here again. I have a warranty service so now I’ll have to drive further away to go to a better Kia. That actually does the work they said. All they offered was to bring it back in, which I didn’t have time for but should have been done in the first place. The worst part is they lied to me multiple times saying it was done added that to my paper work but it obviously wasn’t done. I was so upset and when I called they refused to pass me to a manager and passed me to the service sales team that didn’t help me to begin with. More

Staff was unhelpful and even cane off as rude at times. Said warranty would not cover repair yet never explained why warranty wouldn’t cover Said warranty would not cover repair yet never explained why warranty wouldn’t cover More

front desk Luis really help me good and showed to me the next service. it seemed they forgot to remove or fix the rubber in front of my dash board. next service. it seemed they forgot to remove or fix the rubber in front of my dash board. More