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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,915 Reviews

1,915 Reviews of Garden Grove Kia - Service Center

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September 20, 2022

The worst experience ever in customer service. I hope never returned for a recall or something like that. More

by QUIQUETERESA75
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jacob
Report | Print
September 20, 2022

Very competent and informative service advisor He was very detailed in explaining the service performed More

by olsonjohn12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza Service Dept
Report | Print
Sep 20, 2022 -

Garden Grove Kia responded

We are happy to hear that our team gave you a five-star service experience! Thank you for choosing Garden Grove Kia and for sharing your feedback. See you next time!

September 19, 2022

I was approached when I drove up and told to wait at my car. Jacob, who did my paperwork was very attentive, knowledgeable and thorough. I got my car back in less time than he said it would be as I waited More

by CHERYLWOOLF2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob in Service
Report | Print
Sep 19, 2022 -

Garden Grove Kia responded

Cheryl, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Jacob and the Garden Grove Kia team. Drive safely, and we hope to see you

September 19, 2022

Professional, courteous, friendly service. Car was delivered when promised after service. Service advisor Luis was very professional. More

by philschwartzdp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Sep 20, 2022 -

Garden Grove Kia responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Luis. Drive safely, and we hope to see you back at Garden Grove Kia!

September 19, 2022

They did everything in a timely manner. Jacob was very helpful and answered all my questions. More

by Deancall52
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob
Report | Print
Sep 20, 2022 -

Garden Grove Kia responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Jacob and the Garden Grove Kia team. Drive safely, and we hope to see you back again down the road!

September 17, 2022

Friendly staff and good and fast service clean waiting area and very knowledgeable technician men and women More

by Mr. Evans
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Sep 19, 2022 -

Garden Grove Kia responded

Thank you for the great review! We are happy to have you as a Garden Grove Kia customer and we hope to see you again down the road. Drive safely!

September 16, 2022

Got a message saying all 4 parts that were ordered for my car were physically there so we made an appointment. My husband went to go drop off & pick up and ONLY 1 part was replaced. I was told all 4 parts wh More

by alexandra_men012
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Efrain & Jacob
Report | Print
September 16, 2022

Armando was so helpful during the entire process! I always get very good service at this center. More

by pattie.praprotnik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Armando Anaya
Report | Print
Sep 16, 2022 -

Garden Grove Kia responded

Pattie, it is gratifying to hear that Armando took such great care of you! Thank you for choosing Garden Grove Kia for your service needs, we hope to welcome you back again down the road. Drive safely!

September 16, 2022

Very friendly and listened to my concerns service writer Luis Mendoza very prevent to talk to Thanks again for your service on my vehicle More

by cmfdmech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lois Mendoza
Report | Print
Sep 16, 2022 -

Garden Grove Kia responded

We can't wait to share your kind review with Luis and the team here at Garden Grove Kia. Thank you for your business, and have a wonderful day!

September 16, 2022

Great people and great service. Best place in Orange County better than Huntington Beach Kia More

by Steven
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Sep 16, 2022 -

Garden Grove Kia responded

Thank you for your terrific review! We really appreciate your business and we hope to welcome you back to Garden Grove Kia for all your future service needs. Have a wonderful day!

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