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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,908 Reviews

1,908 Reviews of Garden Grove Kia - Service Center

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January 09, 2025

I waited in the car for about seven minutes before Jeremy approached and everything went quickly after that. He estimate the time to be a little over an hour, and that was accurate. Everything went smoothly. More

by retfriend
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service/Jeremy
Report | Print
Jan 10, 2025 -

Garden Grove Kia responded

We're glad to hear that Jeremy provided a smooth and timely experience for you at Garden Grove Kia! Thank you for sharing your positive feedback, and we hope to see you again in the future.

January 09, 2025

Two problems. Two services scheduled. One fix. One frustrated customer. Your responsibility covered. I waited for two and a half hours and the windshield repair pe More

by Ernie Reyes
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Luis
Report | Print
Jan 10, 2025 -

Garden Grove Kia responded

Ernie, I'm sorry to hear about the inconvenience you experienced with your scheduled service. This is not the level of reliability we aim for and I apologize for any frustration caused. Please reach out so we can address this issue promptly. Thank you, Craig Atchison - Service Manager - 714-823-4949

January 07, 2025

Great experience, fast and affordable work. The team found a way to reduce my cost instead of maximizing it. More

by Matt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Report | Print
Jan 07, 2025 -

Garden Grove Kia responded

Matt, we're delighted to hear that our team at Garden Grove Kia provided you with a great experience and helped reduce your costs. Thank you for sharing this positive feedback!

January 06, 2025

The service was great and even got a free car wash. I’m giving 5-stars!! More

by candi1st
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emetrio (E.T.) Torrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khristina Esqueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cory Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Garden Grove Kia responded

The team at Garden Grove Kia loves seeing great reviews! Thank you for the kind words!

January 06, 2025

Very detailed explanation of work needed, work was done promptly and correctly the first time. Interacted with Service More

by rodrit76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Service Advisor
Report | Print
Jan 06, 2025 -

Garden Grove Kia responded

We're delighted to hear that our team at Garden Grove Kia provided a detailed and efficient service experience for you. Thank you for sharing your feedback!

January 06, 2025

Easy to work with, fast and efficient. Have been coming here for car service for years. More

by franciscomedina_21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Jan 06, 2025 -

Garden Grove Kia responded

Thank you for the excellent review of Garden Grove Kia!

January 06, 2025

The service team was able to get my EV9 serviced with the updates and schedule a lyft for me home More

by Cryptic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
Report | Print
Jan 06, 2025 -

Garden Grove Kia responded

Thank you for reviewing Garden Grove Kia! It was so kind of you to share your experience!

January 03, 2025

My service advisor was Christopher Fra, the service was excellent and he returned my car in a timely manner. More

by Dee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Fra
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Jan 03, 2025 -

Garden Grove Kia responded

We're delighted to hear that Christopher provided excellent service and got your car back to you promptly at Garden Grove Kia. Thank you for sharing your experience!

January 02, 2025

Wow, Great guys, great service, they brought my car back fast and clean. Thank you. More

by rudich.vassiliy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
Jan 02, 2025 -

Garden Grove Kia responded

We really appreciate you taking the time to leave Garden Grove Kia this awesome review, thank you!

January 02, 2025

All the team is helpful and very courteous. They get the job done! Thank you! More

by goofy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2025 -

Garden Grove Kia responded

Here at Garden Grove Kia, we are always thankful for positive feedback from our customers. Thank you!

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