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Garden Grove Kia - Service Center
Garden Grove, CA
1,908 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,908 Reviews of Garden Grove Kia - Service Center
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January 24, 2022
The customer service rep was very professional and the service was done in a timely manner. service was done in a timely manner. More
by haler0702
Verified CustomerEmployees Worked With
January 21, 2022
Brought my 2019 KIA Stinger to be serviced. I had an appointment; work was completed in approximately 2 hours. Satisfied with working with Jacob Aguirre, who made sure the requested services were compl appointment; work was completed in approximately 2 hours. Satisfied with working with Jacob Aguirre, who made sure the requested services were completed. More
by KENDALL_JUE
Employees Worked With
Jacob Aguirre, Miguel Barroso
January 20, 2022
I bought my 2018 Niro here brand new. Because the Niro is a hybrid, I bring it back to GG Kia for service. They will have any recall information and all the right parts to perform the proper maintenance. is a hybrid, I bring it back to GG Kia for service. They will have any recall information and all the right parts to perform the proper maintenance. More
by ngrossman
Employees Worked With
Jacob in service
January 19, 2022
Helpful & courtious has been my experence at KIA of Garden Grove. I did not feel pressured into sales or service, and only complaint is wait was a little longer than told, but only by 40 min. Garden Grove. I did not feel pressured into sales or service, and only complaint is wait was a little longer than told, but only by 40 min. More
by jeff@georgeyardley.com
Employees Worked With
Kaleb Cutler
January 18, 2022
We have a Kia Telluride with the RSE option in the middle row. On multiple occasions I have noted to the service writers that one of the screens has static in the audio, the RSE app does not function, and t row. On multiple occasions I have noted to the service writers that one of the screens has static in the audio, the RSE app does not function, and the system uses an extremely old version of Android, with out of date browsers and youtube app that do not function with current standards. There is no Play Store installed so we cannot install other apps (Netflix?) and the non-compliant browser prevents using most services via web portal. Kia gets great ratings for the Telluride, but we have two black-eyes on these RSE screens. The service department would not handle the first complaint, saying that Sales would be the experts. Sales was no help, and after googling around was surprised to discover the rampant bad reviews for this RSE system. Alleged attempts by various dealer personnel to contact Kia for help have never resulted in the promised callback with solutions. More
by tom
Employees Worked With
I worked with Service, Not Sales
January 18, 2022
Told me to wait outside while it was raining. Didn’t tell me if my car needed anything else besides a oil change. The person “helping” me didn’t go over the paper work he printed out for me at the end when I me if my car needed anything else besides a oil change. The person “helping” me didn’t go over the paper work he printed out for me at the end when I was paying. Didn’t seem like they were connected with some of their customers More
by skarellano1
Employees Worked With
Not sure the name
