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Garden Grove Kia - Service Center
Garden Grove, CA
1,909 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,909 Reviews of Garden Grove Kia - Service Center
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September 01, 2021
Well I was very disappointed in the dealership. I really wanted to trade my kia soul in and they promised they would help me do that. As soon as I hit a snag in financing the salesman just stopped contactin wanted to trade my kia soul in and they promised they would help me do that. As soon as I hit a snag in financing the salesman just stopped contacting me all together and could care less about helping me. It showed me that all he really cared about was making a sale and not about helping me find a way to trade me car in and finding a way that would work for me. Not to mention my model of kia has had 3 recalls on it and I had to wait over 2 months for it to be repaired! I feel like if it were Honda knowing situation and you being a multi million dollar company would want to offer me some kind of special deal on a new car just for the inconvenience. Just out of principal being the fact that I even wanted to stay a kia owner after all that mess. People are going through really hard times right now and sometimes we could just really use a win kia. But I guess all you care about is making money not memories. More
by katenelson511
Verified CustomerEmployees Worked With
I don't remember
September 01, 2021
We were not greeted for over 20 minutes despite having an appointment. No one even said hello, we will be with you in a minute. Then they took a customer that got there after us before us. It was very frustr appointment. No one even said hello, we will be with you in a minute. Then they took a customer that got there after us before us. It was very frustrating. More
by starloya
Employees Worked With
KC in service. He was polite.
August 31, 2021
Luis Mendoza went above and beyond. Provided a great first experience. He kept his word on his time and provided great advice on how to manage the car. first experience. He kept his word on his time and provided great advice on how to manage the car. More
by Pt41
Employees Worked With
Luis Mendoza
August 30, 2021
Luis Mendoza provided excellent service and I will not use anyone going forward. He was truthful and his time commitment was exceptional he was a man of his word during a critical time fir our vehicle use anyone going forward. He was truthful and his time commitment was exceptional he was a man of his word during a critical time fir our vehicle More
by lancewillingham1963
Employees Worked With
Luis Mendoza
August 26, 2021
I got the car fixed here. I got replaced/repaired every part the service specialist suggested. After that, I couldn’t only drive the car to home and is stalled the next day. part the service specialist suggested. After that, I couldn’t only drive the car to home and is stalled the next day. More
by PRANAV
Employees Worked With
Brandon Dennis
August 25, 2021
Kia should be proud at this location Services dept. My Kia should be proud at this location Services dept. My vehicle was recalled somehow they fix in few hours great job keep it up . Thank You Kia should be proud at this location Services dept. My vehicle was recalled somehow they fix in few hours great job keep it up . Thank You More
by ancad3d
Employees Worked With
Dan Le
August 24, 2021
Un buen trabajo el carro estuvo listo en el tiempo que me dijeron lo recomiendo a todos gracias por el servicio 👍👍👍👍👍Ok se los recomiendo dijeron lo recomiendo a todos gracias por el servicio 👍👍👍👍👍Ok se los recomiendo More
by oswaldopelon2873
Employees Worked With
August 24, 2021
Good customer service, area was clean and organized, at shop they forgot to add the next service sticker so had a wait for it, but other than that good dealer shop they forgot to add the next service sticker so had a wait for it, but other than that good dealer More
by adrenteria77
Employees Worked With
Don't remember
August 19, 2021
Great!!! Thank you for your service, Services dept. know Great!!! Thank you for your service, Services dept. know what I need right away. My vehicle was recalled somehow they fix in few hours great job kee Great!!! Thank you for your service, Services dept. know what I need right away. My vehicle was recalled somehow they fix in few hours great job keep it up . Thank You More
by peace9112
Employees Worked With
Other Employees :
Justin Fernandez, Dan Le, Kadin Espinosa, Brandon Dennis, Alex Jimenez, Toshi Saigusa, Brian Fierros
August 17, 2021
The service performed was very quick and efficient. The wait time was much shorter than expected. Everything was carefully explained to me which I appreciated. wait time was much shorter than expected. Everything was carefully explained to me which I appreciated. More
by kitao101
Employees Worked With
Jacob Aguirre
