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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,904 Reviews

1,904 Reviews of Garden Grove Kia - Service Center

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March 30, 2021

Great experience in the Repairs/ Maintenance Service Center. Always friendly. This is my 2nd maintenance visit since buying my new Telluride. Just missed the car wash due to Covid (?) this time. More

by ljd6379
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin Fernandez
Apr 29, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your Kia Telluride here at Garden Grove Kia, and we will certainly let our team know that you appreciate their help. We also look forward to getting the car wash up and running as soon as it is safe to do so, and we look forward to your next visit!

March 30, 2021

Trying to sell extra and additional service something that it is not a requirement for the miles on my car!! not happy overall with the entire KIA dealer!! More

by JJGARCIA0109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aldo Orea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor, Kadin Espinosa
Apr 29, 2021 -

Garden Grove Kia responded

We make our suggestions based on what we believe is best for our customers and their vehicles so I'm surprised to see this feedback. Would you please give me a call? I would really appreciate the chance to speak with you directly about what happened here. Thank you, Craig Atchison - Service Manager - 714-823-4949

March 25, 2021

Thank you Jeremy for reaching out. I appreciated the extra effort even though you and the rest of the team were swamped. Our van is running great now! More

by Tim
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
Mar 26, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us, Tim! We appreciate your support and are thrilled to hear that Jeremy and the team earned your five-stars. Drive safely, and we hope to see you back at Garden Grove Kia!

March 24, 2021

Nice new and clean. Staff is always very nice and knowledgeable. Looking forward to future visits. Especially when my lease is up and it’s time to upgrade. More

by boundlessrealm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremey?
Mar 24, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Garden Grove Kia, and we look forward to your next visit!

March 23, 2021

Appointment was quick. Service people were on time and very friendly. Car wash was not available. I will go back again in about six months. More

by dkcquilter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service
Mar 24, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful service experience. Drive safely, and we hope to see you again at Garden Grove Kia!

March 22, 2021

Friendly, prompt. First time visiting branch because of location and I will be back to service my car here from now on. Thank you :)c More

by Christine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Francisco
Mar 22, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us, Christine! We appreciate your business and are thrilled to hear that you had such an exceptional experience working with the Garden Grove Kia team. Drive safely, and we hope to see you again down the road!

March 17, 2021

Great service! Thank you garden grove Kia and Andy. They are honestly by telling what needed to be fixed and looking into warranty if it there is any. More

by patrickle1912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy
Mar 17, 2021 -

Garden Grove Kia responded

Thank you so much for reviewing Garden Grove Kia! We are so glad to hear that you can depend on our team for straightforward service and to take excellent care of your vehicles. Hope to see you next time!

March 16, 2021

Luis always provides exceptional service! I trust him with my vehicle, he is very professional and always put the “car anxiety “ at ease. I drive the distance for his service and have for years. More

by jlynch528
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 16, 2021 -

Garden Grove Kia responded

We really appreciate you putting you trust in Luis and the team! Thank you for making the trip to work with us here at Garden Grove Kia. Safe travels until we see you next!

March 12, 2021

Clean. Nice people. Fast service The only thing I’ll Clean. Nice people. Fast service The only thing I’ll complaint is that you’re making us type a minimum amount of words. Everything can be said in sh More

by w_luisbruiz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis
Mar 12, 2021 -

Garden Grove Kia responded

We appreciate this feedback and are grateful to have you as a Garden Grove Kia customer!

March 11, 2021

I’ve bought 3 Kia cars I love them but service centers have been hit and miss , it’s challenging. All employees have been great but long waits due to short handed employees. Sad to say my wait for a servi More

by debnilssonweihs
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jacob Aguirre
Apr 28, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient service here, and I am a bit disappointed that our service department hasn't left you with that impression. I will be sure to share these comments with them and ensure we improve our speed and communication going forward. If there is anything more you would like to share with me, please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

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