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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,940 Reviews

1,940 Reviews of Garden Grove Kia - Service Center

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June 30, 2021

Armando and his service team took great care of me and my 2015 Kia Soul. He was informative and friendly and my car was back in tip top shape in record time. A+ More

by DrivenIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armando
Jul 01, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us! We are thrilled to hear that you had such a successful experience working with Armando and the Garden Grove Kia team. Drive safely in your 2015 Kia Soul, and enjoy it! We hope to see you again down the road!

June 29, 2021

My car was completed by the time promised. Excellent service. More

by eddie.cadena
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Jun 29, 2021 -

Garden Grove Kia responded

This is the feedback we hope to see. Thank you so much for choosing Garden Grove Kia, Eddie!

June 24, 2021

Always a pleasure having my car checked at Garden Grove Kia. Luis Mendoza is always extremely helpful and kind when explaining what my car needs and what I should prepare for on my next visit. I really app More

by dmeli707
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Jun 24, 2021 -

Garden Grove Kia responded

Thank you for the positive feedback and for trusting the Garden Grove Kia team with your service needs! We'll be sure to pass the compliments along to Luiz for his great work. Drive safe, and we'll see you again next time!

June 24, 2021

The entire team at GG Kia wants to get you back to your life. I will continue to service my 2014 Soul here. Their service makes me want to buy Kia again. More

by Gary S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Aguirre
Jun 25, 2021 -

Garden Grove Kia responded

Gary - Thank you for the great review! We are thrilled to hear that you had such a successful service experience working with the Garden Grove Kia team. Drive safely in your 2014 Kia Soul, and we hope to see you back next time!

June 24, 2021

Always provides great customer service and knowledge of the type of services you offer. Thank you for be there in this troubled times (Pandemic). Shoot out to the Service Department More

by mshb_wv-2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Department
Jun 25, 2021 -

Garden Grove Kia responded

Thank you for sharing your kind words about our team. It is always a pleasure to assist you and we look forward to seeing you next time at Garden Grove Kia.

June 22, 2021

The wait at KAI Garden Grove was from 11 a.m. to 2:30 p.m. long . But, there was a recall. More

by pandakitty1985
Recommend Dealer
Yes
Employees Worked With
Ar
Jul 12, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us this review and feedback. We do strive for efficient service, and we will work to improve our speed going forward. If there is anything more we can do to assist you, please don't hesitate to give us a call or come back and see us again.

June 18, 2021

Im satisfied with the service provided. My service advisor Mr.anaya bogar was very personable and attentive to any questions or concerns i may have More

by ashw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Anaya Bogar
Jun 20, 2021 -

Garden Grove Kia responded

Thank you for sharing your feedback and for trusting the Garden Grove Kia team with the care of your vehicle. We sincerely appreciate your business! Safe travels and see you next time!

June 10, 2021

We were very happy with the service we got for our Kia at Kia Garden Grove. This was our first visit, but we will be back whenever our Kia needs future service. More

by johnsterling17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurtis
Jun 10, 2021 -

Garden Grove Kia responded

John, thank you for choosing Garden Grove Kia for your car's service needs. We are delighted to have you as a customer and we look forward to welcoming you back for a long time to come. Have a wonderful day!

Jun 10, 2021 -

johnsterling17 responded

Thank you for the great service and professionalism. See you next time.

June 10, 2021

Excellent service breakdown before I dropped off my car and after. Answered all my questions and offered future maintenance work on my vehicle. Friendly and welcoming environment. More

by Efrain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Jun 10, 2021 -

Garden Grove Kia responded

Thank you for the great review! We're so happy to hear that the Garden Grove Kia team provided an excellent service visit - that's what we strive for. We hope to see you back again next time. Have a wonderful day and drive safe!

June 04, 2021

Unfortunately I found paw prints in the interior of my vehicle and it smelled of dog urine upon return to me. Makes me very sad. Update: Problem addressed. Mr. Atchison acknowledged the problem and More

by Ilene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2021 -

Garden Grove Kia responded

Ilene, this is a very concerning review to read. I would like to better understand what happened here and address it directly. Would you be willing to give me a call so I can see what I can do to help? I will look for your contact information in the meantime. Thank you, Craig Atchison - Service Manager - 714-823-4949

Jun 21, 2021 -

Ilene responded

Mr. Atchison addressed my issue and had my car fully detailed. He was very responsive to my concerns and attended to my problem immediately, giving me a rental while my car was detailed. Thank you Mr. Atchison!

Jun 21, 2021 -

Garden Grove Kia responded

Thank you for giving us the chance to make things right, Ilene! We sincerely appreciate your business and hope to see you again down the road. - the Garden Grove Kia team

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