Back

Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,941 Reviews

1,941 Reviews of Garden Grove Kia - Service Center

Sort by
May 05, 2021

Jacob has been my service advisor each time I have been there and he never disappoints! Professional and great service by him! I recommend him for any service needs. More

by justinsmith2925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob
May 06, 2021 -

Garden Grove Kia responded

Justin - Thank you for recommending Jacob! We are thrilled that you can depend on him for excellent service, every visit. Hope to see you next time at Garden Grove Kia!

May 04, 2021

Luis in service department is the best!! Always an easy and thorough job and excellent at explaining what needs to be done and super great at getting it done. More

by shellyfaustwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis service department
May 04, 2021 -

Garden Grove Kia responded

Thank you, Shelly! We're glad to hear that Luis is always so helpful during your service visits. All of us at Garden Grove Kia are grateful for your continued support!

May 01, 2021

I typically never write reviews but this experience was so great I felt like I needed to, It was much quicker than expected and Luis was awesome, extremely helpful, explained to me in detail what my car ne More

by audemarsrob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
May 03, 2021 -

Garden Grove Kia responded

Hi! We're so grateful to have earned your review, and we're thrilled that you had an exceptional experience with Luis and the rest of the team here at Garden Grove Kia. It is truly our pleasure to serve you. We hope to see you again soon - and in the meantime, drive safe!

April 30, 2021

Nice experience. Creg assisted me with my car's recall. Staff was there to attend customer and really nice environment with timely delivery of the work in promise time. More

by karnrocks99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Creg
Apr 30, 2021 -

Garden Grove Kia responded

Thank you so much for stopping by to review Garden Grove Kia! We are thrilled to hear that Craig and our team could assist with your recall repairs and we love to see this feedback. Enjoy your weekend!

April 28, 2021

Bought 4 new tires - didn't receive what the warranty is. Also, passenger side rear hub cab damaged. Looks like whoever changed the tires when removing the hub cab damage it. Sent to messages and a pictur More

by haler0702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob Aquirre
May 13, 2021 -

Garden Grove Kia responded

I am sorry to hear about the damage to your vehicle and the lack of effective follow-up communication on our end. It is never our intention to cause our guests any inconvenience and I would like to ensure that your concerns are addressed as quickly as possible. I will look for your contact information, but please feel free to give me a call as well. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 27, 2021

My car was there fir almost 4 weeks waiting on parts to ship over from Korea. Not once in that time did they call me to update. I called them myself about 5 times to get information. They need to do bett More

by genniblair79
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service person not listed
May 12, 2021 -

Garden Grove Kia responded

This is a disappointing review to read, and it certainly doesn't sound like the communicative service we pride ourselves on here. I will be sure to share this feedback with my team, and we will work to improve our attentiveness going forward. If there is anything more you would like to share with me, or if there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 23, 2021

Andrea and Jacob are excellent with Customer Service. They got my part in and scheduled me to come in and have it done. It was finished under the time estimate,which I appreciated. Thanks! More

by ahayoufoundme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Andrea
Apr 23, 2021 -

Garden Grove Kia responded

We are delighted that our team could exceed your expectations and give you an excellent experience! Thank you for choosing Garden Grove Kia and highlighting the great work of Andrea and Jacob. We hope to see you again!

Apr 23, 2021 -

ahayoufoundme responded

I definitely will be back for any future service needs!

April 17, 2021

Todo el servicio fue muy bueno, Luis Mendoza siempre es muy atento y ayuda mucho a resolver los problemas. Solamente tengo para quejarme sobre la persona hispana que no recuerdo su nombre, que recibe a l More

by GUILLERMO FURLONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza 5 stars
Apr 29, 2021 -

Garden Grove Kia responded

Guillermo - Muchas gracias por la reseña. Mientras es excelente oír que Luis le ayudó con su vehículo, su otro comentario es muy decepcionante para leer. Queremos lo mejor para nuestros clientes y nunca es nuestra intención para incomodarlos. Le aseguro que hablaré con mi equipo para que podamos mejorar nuestras practicas en el futuro. Si hay algo más que pueda hacer para asistirle, por favor no dude en llamarme. Gracias, Craig Atchison - Service Manager - 714-823-4949

April 16, 2021

Andrea was nice enough to wait to assist me with my rental although I had to deal with my insurance company’s incompetence. I would have like abit more communication with my service guy Luis in regard More

by ashley.royster89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis(Service). Andrea (Service)
Apr 29, 2021 -

Garden Grove Kia responded

Ashley - Thank you for this review. We strive to deliver a seamless service experience, and it is great to hear that the team was able to get the job done. I apologize for any miscommunication with regard to returning your vehicle, and I assure you that we will use this feedback to better our practices in the future. Lastly, if there is anything more we can do to assist you or improve your time working with us, please do not hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 08, 2021

I. 've had a great experience at the service center every single time. You can now make appointments for service online...very convenient! Everyone was wearing a mask. More

by dfvazquez77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Safa
Apr 08, 2021 -

Garden Grove Kia responded

Thank you for your continued business and great review! We appreciate you mentioning our team's dedication to safety protocols, as well as our top-notch service. See you next time at Garden Grove Kia!

...
168
...