Garden Grove Kia - Service Center

Nice experience. Creg assisted me with my car's recall. Staff was there to attend customer and really nice environment with timely delivery of the work in promise time. Staff was there to attend customer and really nice environment with timely delivery of the work in promise time. More

Bought 4 new tires - didn't receive what the warranty is. Also, passenger side rear hub cab damaged. Looks like whoever changed the tires when removing the hub cab damage it. Sent to messages and a pictur Also, passenger side rear hub cab damaged. Looks like whoever changed the tires when removing the hub cab damage it. Sent to messages and a picture of damage but no response. Will send follow-up letter to Kia Corp. More

My car was there fir almost 4 weeks waiting on parts to ship over from Korea. Not once in that time did they call me to update. I called them myself about 5 times to get information. They need to do bett ship over from Korea. Not once in that time did they call me to update. I called them myself about 5 times to get information. They need to do better communicating with customers More

Andrea and Jacob are excellent with Customer Service. They got my part in and scheduled me to come in and have it done. It was finished under the time estimate,which I appreciated. Thanks! They got my part in and scheduled me to come in and have it done. It was finished under the time estimate,which I appreciated. Thanks! More

Todo el servicio fue muy bueno, Luis Mendoza siempre es muy atento y ayuda mucho a resolver los problemas. Solamente tengo para quejarme sobre la persona hispana que no recuerdo su nombre, que recibe a l muy atento y ayuda mucho a resolver los problemas. Solamente tengo para quejarme sobre la persona hispana que no recuerdo su nombre, que recibe a los clientes al llegar NO es nada amable. Cada vez que voy tengo la misma experiencia con ese señor, tendrían que hacerle entender que su actitud tiene que cambiar porque le da mala imagen al dealer. More

Andrea was nice enough to wait to assist me with my rental although I had to deal with my insurance company’s incompetence. I would have like abit more communication with my service guy Luis in regard rental although I had to deal with my insurance company’s incompetence. I would have like abit more communication with my service guy Luis in regards to what was happening. I got a call saying my car was ready out of the blue but with no prior indication & a busy wrk/home schedule I wasn’t prepared so there was a delay in the returning process but he definitely found a way to accommodate me and was very nice when I was able to speak with him. My car runs well and was done within 11days for engine replacement I’m happy I chose This location. Definitely would recommend them. More

Great servicethey call me to schedule an appointment Great service they call me to schedule an appointment when the part i needed arrived. Every one was polite and proffesional on their work. The treat Great service they call me to schedule an appointment when the part i needed arrived. Every one was polite and proffesional on their work. The treatment was excellent. More

I. 've had a great experience at the service center every single time. You can now make appointments for service online...very convenient! Everyone was wearing a mask. service center every single time. You can now make appointments for service online...very convenient! Everyone was wearing a mask. More

very professional team,they explained what the car needs, answers my concerns, keeping me informed on the status of the car.At any point, if I had a question or concern they were happy to answ needs, answers my concerns, keeping me informed on the status of the car.At any point, if I had a question or concern they were happy to answer it. More

They were very efficient, explained all that needs to be done and gave suggestions. Would definitely come to this dealer again and very close to my work which helps a great deal. done and gave suggestions. Would definitely come to this dealer again and very close to my work which helps a great deal. More