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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,937 Reviews

1,938 Reviews of Garden Grove Kia - Service Center

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March 31, 2021

Didnt Received a message nor a call to tell me when my car was ready. I had to wait a long time to check in about 30 minutes. I wasnt told that my car had to come back. I received a call days later ro tal More

by felag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy
Apr 29, 2021 -

Garden Grove Kia responded

This doesn't sound like the communicative and accommodating service we pride ourselves on here, and I'm disappointed to see this review. I will be sure to share this feedback with my team and ensure that we improve our communication going forward. I would also be more than willing to speak with you directly to see what we can do to make this right. Please don't hesitate to give me a call. Thank you, Craig Atchison - Service Manager - 714-823-4949

March 31, 2021

We had to have a key replaced. They did it quickly and made the process painless. While we were there they also did an inspection on the car More

by rayrabbit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Talyor
Mar 31, 2021 -

Garden Grove Kia responded

Thank you for choosing Garden Grove Kia to replace your key. We're thankful for the great feedback about our Service Team. We look forward to seeing you next time.

March 31, 2021

Very polite and professional! Luis was a super awesome advisor when I came into service my car. He was very nice and understanding. He told me what will to my car and finished at a certain time. More

by sophia71413
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis from service department = 10 stars , Dan Le
Mar 31, 2021 -

Garden Grove Kia responded

We are happy to hear that Luis and the team delivered efficient, top-notch service! Thank you for trusting Garden Grove Kia with your business and your vehicle. Drive safely!

March 31, 2021

There are not enough words to describe how terrible these two men have projected their value, moral and customer service. Extremely disrespectful and judgmental and to top it off the left my car tossed up an More

by luvmyboogs
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Craig and Jeremy
Apr 29, 2021 -

Garden Grove Kia responded

This feedback is very concerning to read, and I am sorry that this is the impression you got of our team. I assure you that your time and business are important to us, and it is disappointing to hear that you didn't receive the attentive, accommodating care we expect for our guests. If you would be willing to discuss the details with me, I would like to ensure that your concerns are addressed properly. Please give me a call at your convenience? Thank you, Craig Atchison - Service Manager - 714-823-4949

March 30, 2021

Trying to sell extra and additional service something that it is not a requirement for the miles on my car!! not happy overall with the entire KIA dealer!! More

by JJGARCIA0109
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aldo Orea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mcgregor, Kadin Espinosa
Apr 29, 2021 -

Garden Grove Kia responded

We make our suggestions based on what we believe is best for our customers and their vehicles so I'm surprised to see this feedback. Would you please give me a call? I would really appreciate the chance to speak with you directly about what happened here. Thank you, Craig Atchison - Service Manager - 714-823-4949

March 30, 2021

Great experience in the Repairs/ Maintenance Service Center. Always friendly. This is my 2nd maintenance visit since buying my new Telluride. Just missed the car wash due to Covid (?) this time. More

by ljd6379
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Fernandez
Apr 29, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your Kia Telluride here at Garden Grove Kia, and we will certainly let our team know that you appreciate their help. We also look forward to getting the car wash up and running as soon as it is safe to do so, and we look forward to your next visit!

March 26, 2021

Thank you Jeremy for reaching out. I appreciated the extra effort even though you and the rest of the team were swamped. Our van is running great now! More

by Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy
Mar 26, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us, Tim! We appreciate your support and are thrilled to hear that Jeremy and the team earned your five-stars. Drive safely, and we hope to see you back at Garden Grove Kia!

March 24, 2021

Nice new and clean. Staff is always very nice and knowledgeable. Looking forward to future visits. Especially when my lease is up and it’s time to upgrade. More

by boundlessrealm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremey?
Mar 24, 2021 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! It was our pleasure to assist you here at Garden Grove Kia, and we look forward to your next visit!

March 23, 2021

Appointment was quick. Service people were on time and very friendly. Car wash was not available. I will go back again in about six months. More

by dkcquilter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service
Mar 24, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us! We appreciate your business and are thrilled to hear that you had such a successful service experience. Drive safely, and we hope to see you again at Garden Grove Kia!

March 22, 2021

Friendly, prompt. First time visiting branch because of location and I will be back to service my car here from now on. Thank you :)c More

by Christine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco
Mar 22, 2021 -

Garden Grove Kia responded

Thank you for taking the time to review us, Christine! We appreciate your business and are thrilled to hear that you had such an exceptional experience working with the Garden Grove Kia team. Drive safely, and we hope to see you again down the road!

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