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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,932 Reviews

1,932 Reviews of Garden Grove Kia - Service Center

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November 09, 2020

Frank M. was courteous, helpful, and attentive to my husband and I during our service appointment. The whole staff was patient and had a sense of urgency. Thank You for great customer service! More

by alcantar_allan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis
Nov 10, 2020 -

Garden Grove Kia responded

A big thanks to you and your husband for trusting us with your vehicle! We love to hear that Frank could assist with your service needs. Hope to see you next time at Garden Grove Kia!

November 08, 2020

Frank was very helpful and courteous. He explained to me the coverage of my 205 KIA Sorento Warranty. The service was well done and I was provided a loaner vehicle during the service and parts replaceme More

by morris.palana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Mancilla / Service Advisor
Nov 09, 2020 -

Garden Grove Kia responded

Thank you for trusting us with your 2015 Kia Sorento! We are happy to hear that your service experience went smoothly and that you were able to enjoy a loaner in the meantime. Safe driving!

November 07, 2020

Friendly service staff. Luis Mendoza was pleasant to deal with. Luis kept me well informed of status updates and responded to my text questions promptly. More

by T.SULENTIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 09, 2020 -

Garden Grove Kia responded

Thank you for stopping by to commend Luis! It makes us happy to know that he helped your recent service visit to Garden Grove Kia go smoothly.

November 06, 2020

My service Jacob advisor was the best, he was prompt and great communication. I would definitely return for service. Profesional should be his first name. More

by SELENA9913
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Agguire
Nov 06, 2020 -

Garden Grove Kia responded

Thank you for the kind review, Selena! It is excellent to hear that Jacob delivered such an efficient service experience. We are proud to have earned your business and are wishing you many safe and happy miles down the road! - The Garden Grove Kia team

November 06, 2020

Frank was courteous and helpful when i brought my Kia in for service He provided an approximate time for me to wait for my vehicle to be ready. He kept me informed and provided a 10% discount when. I fo More

by dpthespoiled1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank
Nov 06, 2020 -

Garden Grove Kia responded

We are happy to hear that Frank could assist with your recent service visit and provide a discount for your new tires. Thank you for coming to Garden Grove Kia for all of your auto needs! We hope that you enjoy your weekend.

November 06, 2020

Luis was my service provider and he explained everything regarding the warranty guidelines for my daughters car and we were relieved that the problem was covered under the warranty! He also explained the 6 More

by pjboyle0
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 06, 2020 -

Garden Grove Kia responded

Thank you for taking the time to leave us a review! We are so glad Luis took good care of you and your daughter's car here at Garden Grove Kia, and we will certainly let him know that you appreciate his help. If there is ever anything more we can do for you, please don't hesitate to come back and see us again!

November 03, 2020

Todo esta muy limpio, organisado y muy buen servicio pero los precios un poco altos como para uno que es un cliente de Kia gracias. More

by Jerónimo Catalán
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Nov 03, 2020 -

Garden Grove Kia responded

Jerónimo - Gracias por la reseña. Es nuestro objetivo para ofrecer un servicio de alta calidad a un gran precio, y agradezco sus comentarios. Apreciamos su negocio y esperamos trabajar con usted en Garden Grove Kia la próxima vez. Que tenga un buen día!

November 03, 2020

Very happy with the services from garden grove KIA staff. I have been using the services from this place for more than 7 years and will continue. More

by patrickle1912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Francisco Manci, Andy Nguyen
Nov 03, 2020 -

Garden Grove Kia responded

We're so grateful to have you in the Garden Grove Kia family, Patrick! Thank you for trusting us with all of your repair and maintenance needs over the years!

November 03, 2020

Excelente servicio de Luis Mendoza y Andrea, estoy muy agradecido! Fueron muy atentos en todo momento y me ayudaron mucho en todo el proceso del servicio. More

by GUILLERMO FURLONG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza y Andrea de service...
Nov 03, 2020 -

Garden Grove Kia responded

Gracias por la reseña, Guillermo! El cliente es nuestra máxima prioridad y es excelente oír que Luis y Andrea le ayudaron con su vehículo. Apreciamos su apoyo y esperamos trabajar con usted en Garden Grove Kia la próxima vez!

Nov 04, 2020 -

GUILLERMO FURLONG responded

Muchas gracias por todo!

November 03, 2020

This dealership has great customer service and is always on top of it. As soon as they have an update with your vehicle they’ll let you know via text or phone call which I love. More

by Kaleb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob, Rudy, Luis, Frank, Oscar
Nov 03, 2020 -

Garden Grove Kia responded

Kaleb, thank you for taking the time to leave us a review! We are grateful to have you as a customer here at Garden Grove Kia, and we look forward to your next visit!

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