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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,908 Reviews

1,908 Reviews of Garden Grove Kia - Service Center

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December 04, 2024

Very good customer service. The service writer Web and Service manager were very accomadating to my issues. More

by mikehole1963
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web
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Dec 05, 2024 -

Garden Grove Kia responded

Mike, we're delighted to hear that Web and our service manager provided you with accommodating customer service at Garden Grove Kia. Thank you for sharing your experience!

December 04, 2024

Not happy it all they were rude to clients , no empathy, no explanation ,and waited 2 hours More

by yaniraalex
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No mane
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Dec 11, 2024 -

Garden Grove Kia responded

We strive to deliver the best service for our customers, and it is disappointing to hear that we missed that mark. If you're willing to give us another chance, I want to see what I can do to earn back your business. Please reach out to me when you have a moment. Thank you, Craig Atchison - Service Manager - 714-823-4949

December 03, 2024

We consistently receive top-notch service. Don’t have to wait long. Everyone displays courtesy and provides expert assistance. More

by kmnbooks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept
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Dec 03, 2024 -

Garden Grove Kia responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Garden Grove Kia consistently provides top-notch service and expert assistance. We appreciate your support and look forward to serving you again soon!

December 03, 2024

Well I ended up trading my car for a new car, but Luis in Service was awesome earlier in the day when I checked my car in for service. I strongly recommended Kia Garden Grove. More

by Sluggo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea Biggers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny
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Dec 03, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided awesome service during your visit at Garden Grove Kia! Thank you for recommending us, and we hope you're enjoying your new car.

December 02, 2024

Luis at the service center was well organized and very efficient. He kept me informed every step of the way of the status of my vehicle. I was very pleased with not having to wait for help and how quick More

by KORI0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Dec 03, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis provided such efficient and organized service at Garden Grove Kia. Keeping you informed and minimizing wait times is our goal, so we're glad your experience reflected that. Thank you for sharing!

December 02, 2024

Customer service was great. The rep was friendly and knowledgeable. They assisted me right away and hassle free. More

by mary_elizalde22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Dec 03, 2024 -

Garden Grove Kia responded

Mary, we're delighted to hear that you had a hassle-free experience with our team at Garden Grove Kia. Thank you for sharing your positive feedback!

December 02, 2024

They were quick and kept in touch with me about my vehicle which I like. More

by jaimeewilkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Garden Grove Kia responded

We're delighted we could deliver an excellent experience! - Garden Grove Kia Team

December 02, 2024

Eric was great! Loaner car was available and made the experience easy. My car is now running much better. More

by Stephanvanasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Ramirez
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Dec 02, 2024 -

Garden Grove Kia responded

We're delighted to hear that Eric and the team at Garden Grove Kia made your experience smooth with a loaner car. Thanks for sharing your positive feedback!

December 01, 2024

My review is based on my repeated service experiences. GG Kia has repeatedly given our family great service. I have been able to drive my 2014 Kia Soul with confidence knowing the warranty was handled by More

by Gary S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Dec 03, 2024 -

Garden Grove Kia responded

Gary, we're delighted to hear that you've consistently had great service experiences with us at Garden Grove Kia. Your recommendation means a lot, and we truly value your trust in our team! Safe travels with your 2014 Kia Soul!

November 26, 2024

Had major service done to my Stinger recently. Christopher was an amazing help from beginning to end. More

by bianca.zamarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
Report | Print
Nov 26, 2024 -

Garden Grove Kia responded

We're delighted to hear that Christopher provided excellent assistance during your Stinger's service at Garden Grove Kia. Thank you for sharing your experience with us!

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