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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,959 Reviews

1,959 Reviews of Garden Grove Kia - Service Center

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November 01, 2024

Professional and polite. They are happy to answer all questions. This will be my main spot to have my ev repaired More

by milene.mg7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Nov 01, 2024 -

Garden Grove Kia responded

We're delighted to hear that our team at Garden Grove Kia provided professional and polite service! We're here for all your EV repair needs, so feel free to reach out anytime. Thank you for choosing us as your go-to spot!

October 31, 2024

I was helped by the service representative named chris. He did a really good job in knocking some prices off for my 60,000 mile maintenance. More

by The Sperm mo-bile.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris from service
Nov 01, 2024 -

Garden Grove Kia responded

We're glad to hear that Chris was able to assist you with your 60,000-mile maintenance at Garden Grove Kia. It's great when our team can provide excellent service and savings for our customers!

October 31, 2024

Good service, Kris was great and attentive as well as the other employees. Would recommend More

by ALEXISGONZALEZ76217
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kris
Nov 01, 2024 -

Garden Grove Kia responded

Thank you for sharing your recommendation of Garden Grove Kia! We're glad you can count on Kris and the team to provide top-tier service.

October 31, 2024

Great experience with Sam. Great customer service and professionalism. I will always come back here More

by zanieraldo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2024 -

Garden Grove Kia responded

We're elated to hear that our team demonstrated our commitment to customer service! Thank you for your loyalty to Garden Grove Kia.

October 30, 2024

While waiting for service rep to get us checked in our car battery died. The rep quoted us a price for new battery. We declined as the cost was very high. Rep tried to tell me that the price was compar More

by ANGELVGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy - Service department
Nov 15, 2024 -

Garden Grove Kia responded

Angel, I'm sorry to hear about your experience with the battery and service rep. It's important for us to communicate clearly and offer fair pricing, so I apologize if we fell short in this instance. If you have any further questions or concerns, please feel free to reach out. Thank you, Craig Atchison - Service Manager - 714-823-4949

October 30, 2024

Honest but I really didn't like how expensive the maintenance was and there wasn't a lot that could be done to lower it. More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Nov 15, 2024 -

Garden Grove Kia responded

Thank you for sharing your feedback about Garden Grove Kia. We understand that maintenance costs can be a concern, and we appreciate your honesty. If there's anything specific you'd like to discuss or explore further, feel free to reach out!

October 30, 2024

Service center and advisor performed the scheduled service in an expedient manner, as well as another unscheduled service (due to recall) which allowed me to maximize my service and time and saved me More

by burberrygirl_7
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Web Espinoza
Oct 31, 2024 -

Garden Grove Kia responded

We're glad to hear that our service center and advisor at Garden Grove Kia were able to efficiently handle both your scheduled and recall services. It's great when we can help save you time with a single visit! Thank you for choosing us, and we're here whenever you need further assistance.

October 29, 2024

Great customer service, the wait time was not long, and a complimentary car wash was provided! More

by DELACRUZM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Oct 30, 2024 -

Garden Grove Kia responded

Thank you for stopping by to leave Garden Grove Kia a wonderful review! We're here to help.

October 28, 2024

I recently had my Vehicle at Garde Groove KIA and was satisfied with the experience. The service team, particularly Luis Mendoza were knowledgeable, friendly, and kept me informed throughout the proces More

by rmn.venegas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Oct 28, 2024 -

Garden Grove Kia responded

We're delighted to hear that Luis Mendoza and the service team at Garden Grove Kia provided you with a satisfying experience. It's great to know that everything was handled efficiently, and we appreciate your feedback on our competitive pricing. Thank you for choosing us!

October 27, 2024

My car always gets its service done on a timely manner thank you Luis for your assistance More

by lupe77.lm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Oct 28, 2024 -

Garden Grove Kia responded

Lupe, thank you for taking the time to commend Luis for his excellence. Our team at Lexus of Garden Grove Kia looks forward to seeing you and your vehicle next time!

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