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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,910 Reviews

1,910 Reviews of Garden Grove Kia - Service Center

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May 02, 2024

I was told by Efraín that I would get a phone call when the ordered part arrived at the dealership. I never got a phone call, I called a day after the scheduled arrival date. I doubt the part arrived the m More

by k28p15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efraín 4 stars
May 20, 2024 -

Garden Grove Kia responded

I'm sorry to learn about the communication lapse regarding your ordered part. We understand how important timely updates are, especially when they involve coordinating schedules and vehicle drop-offs. I'd like to look into this further for you - please feel free to reach out so we can discuss this in more detail. Thank you, Craig Atchison - Service Manager - 714-823-4949

May 01, 2024

I recently had an excellent experience with Kia's customer service team. From scheduling appointments to addressing my concerns, they were professional, friendly, and efficient. The representatives w More

by SEYRAM999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
May 01, 2024 -

Garden Grove Kia responded

We're so glad to know you had an excellent experience with our customer service team at Garden Grove Kia! Our goal is always to provide professional, friendly and efficient service. Thanks for the recommendation - we appreciate it!

May 01, 2024

Jeremy did a great job. The communication and follow up with him was excellent and my vehicle was ready when he said it would be. More

by 1941buicksuper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
May 01, 2024 -

Garden Grove Kia responded

We're glad to know that Jeremy provided excellent service and communication during your visit at Garden Grove Kia. Thank you for sharing this positive feedback!

April 30, 2024

Always appreciate the service I receive at the Garden Grove Kia. I purchased my car from this location, and continue to drive a couple extra miles to the service center. Chris has helped me during my las More

by ebgirlie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris service Department.
Apr 30, 2024 -

Garden Grove Kia responded

We're so glad to know that you've had positive experiences with Chris and our team at Garden Grove Kia. We appreciate your loyalty and look forward to continuing to serve you in the future!

April 30, 2024

Friendly service + good wait area + easy to schedule my appointment + good location but cost is too much More

by franknguyen2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Apr 30, 2024 -

Garden Grove Kia responded

Frank, we're glad to know you found our service friendly and scheduling easy at Garden Grove Kia. We appreciate your feedback on the cost and will take it into consideration. Thanks for sharing!

April 29, 2024

Nothing but great service john took care of me and was very knowledgable about everything regarding my car. More

by r8dernation1007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Garden Grove Kia responded

We're glad to know you had a great experience with John at Garden Grove Kia! We appreciate your feedback and we'll make sure to pass along your kind words. Safe travels in your car!

April 26, 2024

They were really great and customer service was good! I will be coming back for sure More

by chavezloren92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efraín
Apr 26, 2024 -

Garden Grove Kia responded

Thank you for reviewing Garden Grove Kia! We appreciate your business and look forward to seeing you next time!

April 26, 2024

Chris’s customer service was excellent. We are so thankful to have found this location. More

by hensonpriscilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Mcgregor
Apr 26, 2024 -

Garden Grove Kia responded

Thank you for leaving Garden Grove Kia a five-star review! We are glad that Chris delivered standout service and we are looking forward to having you as a customer. See you next time!

April 25, 2024

He wasn’t clear on the work that was being done to my car. I thought it was next time I got my car service but he did it this time. More

by Rmcp68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy
May 20, 2024 -

Garden Grove Kia responded

I'm sorry to read about the confusion regarding your car's service. We aim for clear communication and it seems we missed that mark this time around. I'd like to discuss this further with you, so please feel free to reach out at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

April 24, 2024

We received swift, personal and expert service from all team members. They tackled our last minute problem with ease and great care. More

by dianarudesill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Apr 24, 2024 -

Garden Grove Kia responded

Diana, we're so glad to know our team at Garden Grove Kia was able to provide you with an efficient and expert service. Thanks for sharing your experience!

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