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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,937 Reviews

1,937 Reviews of Garden Grove Kia - Service Center

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December 27, 2023

Timely and Efficient Work. Good communication. Received sufficient information regarding a part replacement I need. More

by KHORRAMI.ARASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JONATHAN MELESIO
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Dec 27, 2023 -

Garden Grove Kia responded

We're glad to know you found our service at Garden Grove Kia timely and efficient. We always aim for clear communication about any necessary repairs or replacements. Thanks for your feedback!

December 27, 2023

Luis is always so great any time I need assistance in the service department. He is cheerful and always has a smile on his face. More

by smith.briana18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Dec 27, 2023 -

Garden Grove Kia responded

We're glad to know that our team member, Luis, has been able to provide you with great service at Garden Grove Kia. His cheerful demeanor is one of the many things we love about him! Thanks for sharing your experience.

December 27, 2023

Would not recommend this dealership for scheduled services. I was rushed in and out. Not professional. Did not complete the service inspection I needed. More

by alanacepeida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know.
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Jan 02, 2024 -

Garden Grove Kia responded

We're sorry to read about your recent experience with our scheduled services. We aim for professionalism and thoroughness in all we do, so it's disappointing to learn that you felt rushed and the service inspection was not completed as needed. Your feedback is valuable, and we'd like a chance to make things right - please reach out at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

December 23, 2023

Garden Grove KIA is the Best for Service. Luis got a pretty major repair done in one day. Also, recommended I contact my car insurance since it was not covered under warranty. Saved me $$$. A More

by karri.lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza and Ruben scheduled appointment.
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Dec 24, 2023 -

Garden Grove Kia responded

Karri, we're delighted to know Luis and our team at Garden Grove Kia were able to assist you so efficiently with your repair. We always aim for top-notch service! Thanks for the A+++ rating!

December 22, 2023

Minh was honest and forthright in advising what services were most urgent. Trust is important and Minh definitely earned mine. More

by chennault5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Minh Ngo
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Dec 23, 2023 -

Garden Grove Kia responded

Chennault, we're delighted to know that Minh was able to provide you with the honest service you deserve. Trust is indeed crucial and we're glad he earned yours here at Garden Grove Kia!

December 22, 2023

This was our first visit for service. Luis was excellent. Definitely return for another service appointment More

by jeff.christine1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Dec 22, 2023 -

Garden Grove Kia responded

Thanks for choosing Garden Grove Kia, Jeff! Luis and our team look forward to seeing you at your next service appointment - take care!

December 22, 2023

Great customer service was offered to me, everyone was very attentive and the waiting was not that long. More

by Lorena Castro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
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Dec 22, 2023 -

Garden Grove Kia responded

Lorena, we're glad to know you had a positive experience at Garden Grove Kia! Thanks for highlighting our customer service and efficiency!

December 21, 2023

Great experience - my car needed a repair that seemed more difficult but they were able to have it ready by lunch time - great service! More

by vasquezveronica118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain - Service
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Dec 21, 2023 -

Garden Grove Kia responded

Veronica, we're glad to know you had a great experience with us at Garden Grove Kia! Our team always strives for efficient and quality service. Thanks for the positive feedback, we appreciate it!

December 21, 2023

All the people working there, Luis and all the other folks are very friendly and responsive. But I can't give 5 stars since your technicians missed the issue my car had...twice. The fix was quick and s More

by JMEDINA_RATBOY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis (Service)
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Jan 02, 2024 -

Garden Grove Kia responded

We appreciate your feedback and are sorry to learn about the inconvenience you experienced. We're glad our team was friendly and responsive but understand that there's room for improvement in diagnosing issues accurately at Garden Grove Kia. Your input helps us get better, and if there is anything else we can do for you, please reach out!

December 21, 2023

Took my KIA Optm for recall service. Jeremy is an excellent advisor who explained perfectly what they did and what is expected from this point on. Thanks Jeremy! More

by luislpp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Dec 21, 2023 -

Garden Grove Kia responded

We're glad to know that Jeremy provided excellent service during your recall visit to Garden Grove Kia, Luis. Thanks for trusting us with your Kia Optima, and we appreciate the positive feedback!

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