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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,914 Reviews

1,914 Reviews of Garden Grove Kia - Service Center

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November 13, 2023

Great quick service with clear communication. They helped me out and told me what was needed More

by Ahzhsvak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
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Nov 13, 2023 -

Garden Grove Kia responded

It's great to hear that our team was able to demonstrate our commitment to great service during your visit. We really appreciate you taking the time to leave Garden Grove Kia this awesome review, thank you!

November 13, 2023

Excellent from start to finish. Chris was great. Easy check-in, easy pick up. Very happy. More

by darin.zakich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin
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Nov 13, 2023 -

Garden Grove Kia responded

Darin, thank you for reviewing Chris and Garden Grove Kia! See you next time!

November 13, 2023

Customer service They were very helpful, answered all my questions recommended the best service for my vehicle. More

by yazmine_montero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Nov 14, 2023 -

Garden Grove Kia responded

We're glad to know our team at Garden Grove Kia was able to provide you with the helpful assistance that we strive for. Thank you for trusting us with your vehicle's service, we hope to see you again in the future!

November 13, 2023

Horrible service! Was standing to be helped for more than 10min. No one took the time to great us. More

by mankris1520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the names
Report | Print
Jan 02, 2024 -

Garden Grove Kia responded

I am very sorry to hear that you didn't receive the attentive, prompt service we expect from our team. I can assure you that your business is important to us and we would be grateful for another opportunity to assist you. If you are willing, please reach out to me directly and I will be happy to help. Thank you, Craig Atchison - Service Manager - 714-823-4949

November 10, 2023

My car’s check engine light was on and I pulled into GG Kia without an appointment and they checked me in right away, and Jeremy promised a diagnosis in a couple of hours. He did that, and had the complic More

by jcowgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Nov 10, 2023 -

Garden Grove Kia responded

We're glad to know Jeremy our team at Garden Grove Kia was able to assist you promptly and efficiently! Thanks for trusting us with your car's needs. Safe travels!

November 07, 2023

Amazing customer service Service writer is very one on one Making me feel as I was a priority More

by FARRAHSCARPINE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain service department
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Nov 08, 2023 -

Garden Grove Kia responded

We want our clients to feel prioritized here at Garden Grove Kia, so your feedback means a lot to us! Thank you for working with the team.

Nov 08, 2023 -

FARRAHSCARPINE76 responded

*****five star SERVICE DEPARTMENT

November 07, 2023

The check in process was quick. Luis checked me in and was informative, went thru what was mandatory and optional with me. I also loved that he was warm and engaging. More

by dtsquare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Nov 07, 2023 -

Garden Grove Kia responded

We're glad to know you had a quick and informative check-in process with Luis at Garden Grove Kia. It's great that his warm and engaging manner made your experience even better! Thanks for sharing this review.

November 07, 2023

The person in the service dept. that answered my phone call was very helpful. I believe her name was Andrea. More

by rmalle
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrea, Service Dept.
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Nov 07, 2023 -

Garden Grove Kia responded

We're glad to know Andrea was able to help you effectively over the phone at Garden Grove Kia. Thanks for your positive feedback!

November 07, 2023

Great support to finalize the deal, explaining all in detail, so overall good experience with them More

by angel orozco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh, sales guy
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Nov 07, 2023 -

Garden Grove Kia responded

Angel, thanks for giving us the opportunity to serve you! It was our pleasure to assist you! - The Garden Grove Kia Team

November 07, 2023

The best thing about Garden Grove Kia is Luis Mendoza in service. He always takes the time to explain what service my car is getting and why. He is patient and gives exemplary customer service. More

by mlstevens8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Report | Print
Nov 07, 2023 -

Garden Grove Kia responded

We're so glad to know that Luis Mendoza has been providing you with excellent service at Garden Grove Kia! It's important for us to keep our customers informed about their car services. Thanks for your kind words and support!

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