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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,938 Reviews

1,938 Reviews of Garden Grove Kia - Service Center

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November 16, 2023

Got everything done for me quick and made everything easy! I would definitely recommend friends and family. More

by ALEXISGONZALEZ76217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
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Nov 16, 2023 -

Garden Grove Kia responded

Alexis, we're glad to know your experience at Garden Grove Kia was quick and easy! Thanks for recommending us to friends and family. We hope to see you down the road for any of your future needs!

November 16, 2023

Excellent service great job and I will bring my friend and family here for service More

by huynguyen0273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Mosier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jemez, Chris Mcgregor
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Nov 16, 2023 -

Garden Grove Kia responded

Excellent service is what we strive for! Thanks so much for leaving Garden Grove Kia a five-star review and we look forward to assisting you next time.

November 15, 2023

Service was okay—not too friendly. Service advisor told me that he would fix the Maintenance Due alerts but forgot. Also, all settings were reset with no effort to notify me or get t More

by VV254
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin
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Jan 02, 2024 -

Garden Grove Kia responded

I appreciate your feedback and apologize for any inconvenience you experienced. We strive to provide top-notch service, so we'll definitely take note of this incident to improve our customer experience moving forward. Please feel free to reach out if there's anything else we can assist with! -Craig Atchison - Service Manager - 714-823-4949

November 14, 2023

Was a good visit and the person was very professional. The car was serviced in a timely manner. More

by dannyks23.dk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Nov 14, 2023 -

Garden Grove Kia responded

Thank you for taking the time to leave Garden Grove Kia a five-star review! We are so happy to hear that our team was timely and professional. Have a great day!

November 14, 2023

Customer service They were very helpful, answered all my questions recommended the best service for my vehicle. More

by yazmine_montero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Nov 14, 2023 -

Garden Grove Kia responded

We're glad to know our team at Garden Grove Kia was able to provide you with the helpful assistance that we strive for. Thank you for trusting us with your vehicle's service, we hope to see you again in the future!

November 14, 2023

Horrible service! Was standing to be helped for more than 10min. No one took the time to great us. More

by mankris1520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the names
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Jan 02, 2024 -

Garden Grove Kia responded

I am very sorry to hear that you didn't receive the attentive, prompt service we expect from our team. I can assure you that your business is important to us and we would be grateful for another opportunity to assist you. If you are willing, please reach out to me directly and I will be happy to help. Thank you, Craig Atchison - Service Manager - 714-823-4949

November 13, 2023

Great quick service with clear communication. They helped me out and told me what was needed More

by Ahzhsvak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian
Report | Print
Nov 13, 2023 -

Garden Grove Kia responded

It's great to hear that our team was able to demonstrate our commitment to great service during your visit. We really appreciate you taking the time to leave Garden Grove Kia this awesome review, thank you!

November 13, 2023

Excellent from start to finish. Chris was great. Easy check-in, easy pick up. Very happy. More

by darin.zakich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Franklin
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Nov 13, 2023 -

Garden Grove Kia responded

Darin, thank you for reviewing Chris and Garden Grove Kia! See you next time!

November 10, 2023

My car’s check engine light was on and I pulled into GG Kia without an appointment and they checked me in right away, and Jeremy promised a diagnosis in a couple of hours. He did that, and had the complic More

by jcowgill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Report | Print
Nov 10, 2023 -

Garden Grove Kia responded

We're glad to know Jeremy our team at Garden Grove Kia was able to assist you promptly and efficiently! Thanks for trusting us with your car's needs. Safe travels!

November 08, 2023

Amazing customer service Service writer is very one on one Making me feel as I was a priority More

by FARRAHSCARPINE76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain service department
Report | Print
Nov 08, 2023 -

Garden Grove Kia responded

We want our clients to feel prioritized here at Garden Grove Kia, so your feedback means a lot to us! Thank you for working with the team.

Nov 08, 2023 -

FARRAHSCARPINE76 responded

*****five star SERVICE DEPARTMENT

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