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Garden Grove Kia - Service Center
Garden Grove, CA
1,912 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,912 Reviews of Garden Grove Kia - Service Center
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October 13, 2023
My car has been going back and forth to this dealer for almost a month and they just lie. They told me they will replace the engine and the didn't do it. Now they are making pay for towing and a part that almost a month and they just lie. They told me they will replace the engine and the didn't do it. Now they are making pay for towing and a part that the replace. They told they needed to replace that part in order for them to change the engine and they didn't do it. More
by Diana
Verified CustomerEmployees Worked With
Luis
October 12, 2023
Always a great experience, and I never feel they are doing work I don’t need. Service reps are all good to work with - this last time I had Efrain, and he was fantastic. doing work I don’t need. Service reps are all good to work with - this last time I had Efrain, and he was fantastic. More
by jmedeiros3
Employees Worked With
Efrain
October 12, 2023
After setting appt … your reminders of work to be done was very helpful in keeping appt set forth … your attention to the work to be done was spot on and delivered in a timely manner ….my awaiting for co was very helpful in keeping appt set forth … your attention to the work to be done was spot on and delivered in a timely manner ….my awaiting for completion there was not long and the results were stellar …. Thanks again for your diligent and expeditious auto service experience… your endearing fan …. RogerCBadilla More
by RCBADILLA57
October 12, 2023
Was a good experience. I had a good customer service, they explain very well everything, and they did an excellent job thanks. I had a good customer service, they explain very well everything, and they did an excellent job thanks. More
by renegitano68
Employees Worked With
Luis Mendoza
October 12, 2023
Worst services I gotten. I feel everytime I go it keeps getting worse and worse. I came for an oil change and got charged a 5k service fee. The power went out so they couldn’ I feel everytime I go it keeps getting worse and worse. I came for an oil change and got charged a 5k service fee. The power went out so they couldn’t access the system, lost a whole day waiting for my car to be ready. The guy that was helping us left without even notifying us or telling anyone else. They didn’t want to honor a coupon I had and they couldn’t dispute the charge because the system was down. I left and during the drive my oil light turns on. Had to drop off the car and leave it overnight since they supposedly didn’t have anyone to check it out. The next day i lost a whole day again since they said the car would be ready in the morning, it is 4pm. I also get charged for the oil sensor that supposedly stopped working. Ridiculous, this is the last time I bring my car here. More
by dannynancyandkye
Employees Worked With
Chris
October 10, 2023
Excellent service. Was told it would take an hour, hour and a half, was done in an hour. Efrian explained the recall on the security, so walked out fully knowledgeable. Was told it would take an hour, hour and a half, was done in an hour. Efrian explained the recall on the security, so walked out fully knowledgeable. More
by mjanderson333
Employees Worked With
Efrian?
October 06, 2023
Jeremy provided excellent service and communicated well. He was really busy helping many people at the end of the day, it appeared others left early and he was patient, polite and was able to prioritize, co He was really busy helping many people at the end of the day, it appeared others left early and he was patient, polite and was able to prioritize, communicate and get it all done efficiently. More
by LIFEHEALTHANDPROSPERITY
Employees Worked With
Cory
October 06, 2023
I was disappointed that my bumper to bumper warranty wasn't on your computer. I want USB charger fixed but have to pay $200 for diagnostic. wasn't on your computer. I want USB charger fixed but have to pay $200 for diagnostic. More
by sandraamaya99
Employees Worked With
Service and parts
