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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,908 Reviews

1,908 Reviews of Garden Grove Kia - Service Center

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September 08, 2023

Best customer service. Patient, understanding, knowledgeable, and educated. Thank you Luis from Garden Grove 🙏🏽 Always a placer to be served by you. More

by Giannyalexandra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis from mantenimiento
Sep 11, 2023 -

Garden Grove Kia responded

Gianny, we're delighted to know that Luis provided you with the best customer service at Garden Grove Kia. We appreciate your kind words and look forward to serving you again in the future!

September 07, 2023

I take my car here for every service. Staff is always nice and efficient. Didn't have to wait long either! More

by susanf06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
Sep 08, 2023 -

Garden Grove Kia responded

We're glad to know you've had positive experiences with our service team at Garden Grove Kia. We always aim for efficiency and friendly customer service! Thanks for the review.

September 07, 2023

Great service and nicely equipped lobby. I was able to plug in my laptop and work comfortably while I waited for my recall service and my brakes to get done. They had high top tables with p More

by leodscrapper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Perez
Sep 07, 2023 -

Garden Grove Kia responded

We're glad to know you found our lobby comfortable and well-equipped for your needs while waiting for service at Garden Grove Kia. It's great that the car is doing well after its recall service and brake work! We look forward to seeing you again in the future.

September 06, 2023

Not only offered deal but also deal time was very satisfied. Their service, prompt response, etc Thank you. More

by interkay77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mia, Justin Fernandez
Sep 06, 2023 -

Garden Grove Kia responded

We're glad to know you had a satisfying experience at Garden Grove Kia. Thanks for the positive feedback about our service and prompt responses!

September 06, 2023

great service. very attentive, and quick great waiting area.. . free coffee Jeremy fox was very professional More

by hector2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
jeremy fox
Sep 06, 2023 -

Garden Grove Kia responded

We're glad to know you had a great experience with us at Garden Grove Kia! It's wonderful that Jeremy provided professional service, and our waiting area was comfortable. Thanks for the review. We appreciate it!

September 05, 2023

Gracias kIA por el servicio dado agosto 2023 excelente servicio y tiempo, % 100 bueno Gracias More

by luismarin1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
Sep 06, 2023 -

Garden Grove Kia responded

Gracias por la reseña! Es fantástico oír que tuvo una buena experiencia trabajando con el equipo Garden Grove Kia. Apreciamos el apoyo y esperamos volver a verle en el futuro!

Sep 06, 2023 -

luismarin1015 responded

Buen servicio

August 31, 2023

I dropped off my car for service of updating software. .. Efrain was very helpful and explained everything the questions we had. Will come back for any future needs. More

by juneyeom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Sep 01, 2023 -

Garden Grove Kia responded

We're glad to know Efrain was able to assist you with your software update service at Garden Grove Kia. We appreciate the feedback and look forward to helping you with any future needs!

August 31, 2023

Great customer service, Fast service, and easy to make an appointment with a lot of open availability. More

by erickasan19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2023 -

Garden Grove Kia responded

Ericka, we're glad to know you had a positive experience with our customer service and appointment scheduling at Garden Grove Kia. Thanks for the review!

August 31, 2023

Service Rep was friendly. Car was returned with 2 used rags still on back seat, so not so sure about service department employees attention to detail. More

by lisa.speer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
Sep 01, 2023 -

Garden Grove Kia responded

Lisa, thanks for your feedback. We're glad to know our service rep was friendly, but we apologize about the oversight with the rags left in your car. Your comments will help us improve attention to detail at Garden Grove Kia.

August 31, 2023

Very friendly staff, took care of my service needs quickly. I am satisfied with the work done. More

by roccopjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efarin
Aug 31, 2023 -

Garden Grove Kia responded

Thank you for taking the time to leave Garden Grove Kia a five-star review! We are thrilled that our team took excellent care of your service needs.

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