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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,911 Reviews

1,911 Reviews of Garden Grove Kia - Service Center

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August 31, 2023

Service Rep was friendly. Car was returned with 2 used rags still on back seat, so not so sure about service department employees attention to detail. More

by lisa.speer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Sep 01, 2023 -

Garden Grove Kia responded

Lisa, thanks for your feedback. We're glad to know our service rep was friendly, but we apologize about the oversight with the rags left in your car. Your comments will help us improve attention to detail at Garden Grove Kia.

August 31, 2023

Very friendly staff, took care of my service needs quickly. I am satisfied with the work done. More

by roccopjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efarin
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Aug 31, 2023 -

Garden Grove Kia responded

Thank you for taking the time to leave Garden Grove Kia a five-star review! We are thrilled that our team took excellent care of your service needs.

August 31, 2023

I dropped off my car for service of updating software. .. Efrain was very helpful and explained everything the questions we had. Will come back for any future needs. More

by juneyeom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Sep 01, 2023 -

Garden Grove Kia responded

We're glad to know Efrain was able to assist you with your software update service at Garden Grove Kia. We appreciate the feedback and look forward to helping you with any future needs!

August 30, 2023

Jeremy was so helpful at the service. He made it quick for me. Great communication and customer service. More

by Mari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Aug 30, 2023 -

Garden Grove Kia responded

Mari, we're delighted to know Jeremy provided you with great service and communication here at Garden Grove Kia. Thanks for sharing your experience!

August 30, 2023

The Service Team was able to squeeze me in without having an appointment. My engine had seized while driving and I was stuck. More

by johnvanwinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Sr. on the Service Team
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Aug 30, 2023 -

Garden Grove Kia responded

John, we're glad our service team at Garden Grove Kia could assist you so greatly! We understand how stressful car troubles can be and we are glad that we could help you. Safe travels ahead!

August 29, 2023

Luis always proves excellent service, He is professional, knowledgeable, always courteous and friendly. He has been my service rep, at GG Kia, since 2012. This is my second Kia. More

by aking99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Aug 30, 2023 -

Garden Grove Kia responded

We're elated to hear that Luis has earned your loyalty this past decade! We'll be sure to pass along your kind words. Thanks for all your support of Garden Grove Kia. Until next time!

August 29, 2023

Great service by all involved, car was done as promised. Staff was very helpful and answered all my questions. More

by rodrit76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Aug 29, 2023 -

Garden Grove Kia responded

We're delighted to know our team at Garden Grove Kia was able to provide you with great service and answer all your questions. Thanks for the positive feedback!

August 28, 2023

I take my 2021 Kia sorento for a services and wow Efrain Perez go the extra mile to have my car done same day i love because is my wife Taxi for the family we cant live with out this car overall a A super p More

by jcarstanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Perez
Report | Print
Aug 29, 2023 -

Garden Grove Kia responded

Thanks for the shout-out! We're glad to know Efrain and our service team at Garden Grove Kia were able to get your Kia Sorento back on the road quickly. Here's to many more miles ahead!

August 25, 2023

They wont honor their warranty looking for any excuse. I'm completely screwed after only 5 months. I'll be paying 500 a month for the next 4 years for a boat anchor. Deceptive Salesmanship for o e thing More

by biggkarmadude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Mcgregor
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August 25, 2023

I felt cheated the guy stated he will waived the fee and still got charge $220 diagnostic fee even thought nothing was wrong with the car More

by CHATOVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Efrain
Report | Print
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