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Garden Grove Kia - Service Center
Garden Grove, CA
1,932 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,932 Reviews of Garden Grove Kia - Service Center
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Verified Customer
September 15, 2023
Service department was very great. The software update created issues, but the service team got me in and out quickly the following day to address the problems. Still had one more glit The software update created issues, but the service team got me in and out quickly the following day to address the problems. Still had one more glitch, but ok after that. Didn't want to go back to reset a clock that jumped time. I'm not feeling very trusting with Kia's software updates. 🤔 More
by Kia Owner
Employees Worked With
Chris
September 15, 2023
Luis was very attentive to our needs and made the drop off of our vehicle run smooth and quickly. Called back to notify the vehicle was ready for pickup around the same time he mentioned before we left! off of our vehicle run smooth and quickly. Called back to notify the vehicle was ready for pickup around the same time he mentioned before we left! More
by ivettetorres
Employees Worked With
Luis, Service
September 14, 2023
I live in Riverside and choose to come to the dealership in Garden Grove because the customer service is much better. I still am very satisfied with the customer service in the service department. On this in Garden Grove because the customer service is much better. I still am very satisfied with the customer service in the service department. On this last occasion, my car was kept for a day & a half for an engine light. I paid $900 for a 30k service, hoping that would help, it didn’t. The outcome was to purchase Chevron 91 gas, instead of Costco gas. This is frustrating because the gas is considered an “outside influence” and if it continues I’ll be held responsible for the repair charges. Kia does not sell gas, so this is a convenient way of getting out of covering maintenance charges within warranty. My car has 27k miles and is a 2019. Costco gas did not cause this problem. One of the reasons I purchased this car because it does not require premium gas. I missed two days of work, to be told spend more money on gas. The customer service was great. The service to my vehicle was not, I’m just frustrated. More
by jbqueenbee82
Employees Worked With
Jeremy
September 13, 2023
Luis is my go-to service writer. He is friendly, efficient, explains everything, and helps with my service contract and coupons that I have. Couldn’t ask for a better service writer. He is friendly, efficient, explains everything, and helps with my service contract and coupons that I have. Couldn’t ask for a better service writer. More
by Califmom
Employees Worked With
Luis - Service writer
September 13, 2023
This is my second visit to the Garden Grove Kia Service Center. Efraine helped me with the first service and the second visit. The whole process was easy. I explained my concerns and Efraine helped me. He Center. Efraine helped me with the first service and the second visit. The whole process was easy. I explained my concerns and Efraine helped me. He was very kind and well explained to me what issue was. While waiting the service, I waited for 4 hours in the lobby and spent time with MacBook. For customers, the refrigerator had a free coffee machine and a refrigerator for customers. More
by juneyeom
Employees Worked With
Efrain
September 12, 2023
The service was great, efficient, and friendly. Efrain Perez was particularly informative, delightful, and professional. I told him my wife needs a "lesson" on our new Sorento and he said, "Have Efrain Perez was particularly informative, delightful, and professional. I told him my wife needs a "lesson" on our new Sorento and he said, "Have her come in and I'll go over everything with her". Great place to have your Kia serviced! More
by JLMRMOM
Employees Worked With
Efrain Perez
