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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,932 Reviews

1,932 Reviews of Garden Grove Kia - Service Center

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August 25, 2023

I felt cheated the guy stated he will waived the fee and still got charge $220 diagnostic fee even thought nothing was wrong with the car More

by CHATOVAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Efrain
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August 24, 2023

They were fast, kind, and took care of everything for my vehicles servicing. Everyone was very professional and I was in and out and on my way More

by dave.b.greenberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
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Aug 24, 2023 -

Garden Grove Kia responded

Dave, we're delighted to know your vehicle's servicing at Garden Grove Kia was quick and efficient! Our team always aims for professional service that respects our customers' time so it's wonderful to receive this feedback. Thanks for the review!

August 24, 2023

Great service. Speedy drop off and they get back to you pretty quickly. Would recommend to others. More

by sarsar2081
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
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Aug 24, 2023 -

Garden Grove Kia responded

Thank you for the review! We appreciate your business and hope to see you again at Garden Grove Kia!

August 24, 2023

Jeremy was nice as always. Car was ready in the time frame he had said More

by LOP_SILVIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
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Aug 24, 2023 -

Garden Grove Kia responded

Silvia, thanks for your kind words regarding Jeremy's expert service! We love to hear you had a quick and easy Garden Grove Kia visit. See you next time!

August 24, 2023

Very smooth and easy servicing process. I liked how I could get updates by text and enjoy the customer lounge while waiting. More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Perez
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Aug 24, 2023 -

Garden Grove Kia responded

Jeff, we're glad to know you found our servicing process at Garden Grove Kia smooth and easy. We always aim for efficient communication and a comfortable waiting area. Thanks for your feedback!

August 23, 2023

I was able to switch my appointment for a same day, which worked out great More

by johana.torres49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher in service
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Aug 23, 2023 -

Garden Grove Kia responded

Thanks for sharing your experience with us here at Garden Grove Kia, Johana. We appreciate your support!

August 22, 2023

I went in for an oil change and meet with Christopher he was very polite and answered all my questions . More

by VANESSA40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher
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Aug 22, 2023 -

Garden Grove Kia responded

We're glad to know Christopher was able to assist with your oil change and answer all of your questions at Garden Grove Kia. Thanks for sharing this positive feedback, Vanessa!

August 22, 2023

We brought our Kia Stinger GT in for service, and was very satisfied with the whole experience. More

by johnsterling17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Fox
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Aug 22, 2023 -

Garden Grove Kia responded

John, thank you for choosing Garden Grove Kia to take care of your Kia Stinger GT! We appreciate you taking the time to leave us a five-star review. See you next time!

Aug 22, 2023 -

johnsterling17 responded

Thanks again for the great service and comfortable waiting room.

August 22, 2023

Great experience with kia Luis answer all questions . very helpful checking to see the problem. & getting if fix in a timely manner always a pleasure working with kia thank you for the team . More

by BEBEGUGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Carmona
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 22, 2023 -

Garden Grove Kia responded

We're delighted to know you had a great service experience with Luis and our team at Garden Grove Kia. We always aim to provide timely solutions for any issues that arise. Thanks for the positive feedback!

August 22, 2023

It’s hard to get a response from the service department. . then they lie and say something was completed when it hasn’t been .. they didn’t update me I had to harass them about my vehicle 😒 More

by mj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Efrain
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