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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,942 Reviews

1,942 Reviews of Garden Grove Kia - Service Center

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July 12, 2023

Very nice and clean. Best service, Luis Mendoza explained everything to us, what needs to be done on our vehicle. Thank you, Luis. More

by Gidget
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Jul 12, 2023 -

Garden Grove Kia responded

Thank you for your 5 stars and shoutout to Luis! All of us at Garden Grove Kia appreciate your business!

July 11, 2023

Good services. They estimated for 4 hours but after 2 hours I got my car back. Christian was the one who helped me. More

by tybao1510
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Valen
Jul 11, 2023 -

Garden Grove Kia responded

Thank you for the great review! We're glad to hear that Christian provided you with excellent service and got your car back to you ahead of schedule. We appreciate your business at Garden Grove Kia!

July 11, 2023

Christian was friendly and helpful. Was very patient In Answering all my questions and was very professional. I travel about 45 Minutes because the service is excellent. More

by mamavivj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian in Sales Dept
Jul 11, 2023 -

Garden Grove Kia responded

We're so glad to hear that Christian provided you with friendly and helpful service! Thank you for choosing Garden Grove Kia. We appreciate your kind words and hope to see you back again down the road!

July 11, 2023

Service advisor very friendly and knowledgeable. Service done timely and car was extremely clean when finished More

by Buscon248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Jul 12, 2023 -

Garden Grove Kia responded

Thank you for the great review! We're glad to hear that our service advisor provided friendly and knowledgeable assistance. We appreciate your business at Garden Grove Kia!

July 11, 2023

Efrain was very informative and friendly. He made sure I was taken care of when I arrived at the dealership. More

by gamalocoman2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain from service department
Jul 11, 2023 -

Garden Grove Kia responded

Thank you for the great review! We're glad to hear that Efrain provided you with excellent service and took care of you during your visit. We appreciate your support and hope to see you again at Garden Grove Kia!

July 08, 2023

Excellent service as always! Efrain helped make the experience as easy as possible and super helpful. The team here is always so friendly and professional. More

by STEVEN S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Jul 10, 2023 -

Garden Grove Kia responded

Steven, thank you for the kind words! We're glad that Efrain and our team at Garden Grove Kia could provide you with excellent service. We appreciate your support and hope to see you again down the road!

July 08, 2023

I have always received the fastest service and customer service. Complete work in the timely manner. More

by Jasonle0228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jul 10, 2023 -

Garden Grove Kia responded

Jason, thank you for the kind words! We're glad to hear that our team at Garden Grove Kia provided you with fast and efficient service. If there's anything else we can do for you in the future, please don't hesitate to reach out. Have a great day!

July 08, 2023

Excellent service, very friendly and attentive people. The best KIA dealership in the Santa Ana region! More

by dcm_rj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aldo Orea
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luiz
Jul 10, 2023 -

Garden Grove Kia responded

Thank you for the excellent review! We're so glad to hear that our team at Garden Grove Kia provided friendly and attentive service. We appreciate your support and hope to see you again soon!

July 07, 2023

The dealer Kia Garden Grove Service department was Poor! I think the last service was poor, because the service advisor never told me what included in the first service and nothing at the end about what ex More

by Cesar M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christian
Jul 24, 2023 -

Garden Grove Kia responded

Caesar, we are sorry for the poor communication you experienced with our service department and apologize that you did not feel like your concerns were heard. We strive to provide clear communication and thorough explanations of our services, so it's disappointing that we fell short in this regard. I would like to personally address your concerns and answer any questions you may have about future maintenance. Please reach out to me at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

July 07, 2023

I loved everything but how much it cost to have any maintenance done on my car. You can get the same quality of work done a lot cheaper at a car repair shop. More

by tbarms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Mcgregor, Justin Fernandez
Jul 24, 2023 -

Garden Grove Kia responded

While we are happy to hear that you had a positive experience working with our team, I apologize that you were not satisfied with our rates. We strive to provide the fairest pricing we can, but I will make a note of your concern in our effort to remain competitive. If there is anything we can do to assist you, please don't hesitate to be in touch. Thank you, Craig Atchison - Service Manager - 714-823-4949

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