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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,942 Reviews

1,942 Reviews of Garden Grove Kia - Service Center

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June 16, 2023

Luis, in service, is who I rely on each time I bring my car in. This is the third Kia we have pitched at this dealer and are pleased with our experience each time. More

by cathycox352
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
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Jun 16, 2023 -

Garden Grove Kia responded

Thank you for the great review! We're so glad that Luis has consistently provided you with excellent service, Cathy. We appreciate your continued loyalty to Garden Grove Kia and look forward to serving you again in the future. Have a wonderful day!

June 15, 2023

They are great very attentive, since the moment we arrived it was great, super fast More

by OSWALD2508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Jimenez
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Jun 15, 2023 -

Garden Grove Kia responded

Thank you for leaving Garden Grove Kia a five-star review! We are happy to hear your services were completed quickly and to your satisfaction. See you next time!

June 15, 2023

Dealt with Efrain and he was efficient and friendly. Car was serviced in the quoted time. More

by bryan.stern
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
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Jun 15, 2023 -

Garden Grove Kia responded

Bryan, we are delighted to hear that you enjoyed working with Efrain! Thank you for choosing Garden Grove Kia!

June 15, 2023

Jeffrey was my service advisor, he was prompt, professional and sweet. I was given a Lyft ride home, a discount on my service and professional attention to detail. More

by Valerie Romero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey at Service Dept.
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Jun 16, 2023 -

Garden Grove Kia responded

There is nothing more we love than a happy customer and great feedback, Valerie! We are pleased Jeffrey ensured you had transportation to and from your appointment and that we could offer a discount on your service. Thanks for putting your trust in the team at Garden Grove Kia - drive safely!

June 15, 2023

It's a dealership, they over charge for everything. It's what dealership do. Not sure if it's even wirth buying a new car. You do more maintenance on it then a use car. More

by cerrato.roman06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis form maintenance
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Jul 24, 2023 -

Garden Grove Kia responded

We appreciate your feedback. At Garden Grove Kia, we routinely compare our prices to the rest of the market to ensure they are competitive yet fair, and we pride ourselves on offering a great value to our customers. If there is anything further you would like to discuss, I would be glad to take your call. Thank you, Mike Mosier - General Sales Manager - (714) 823-4949

June 13, 2023

Efrain was extremely helpful in my trip to Garden Grove Kia. He made servicing my car a breeze and is a reason why I continue to service my car at Garden Grove Kia. More

by FIVEEEEENICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Report | Print
Jun 14, 2023 -

Garden Grove Kia responded

We're glad to hear that Efrain made your trip to Garden Grove Kia a breeze and ensured your car was well-serviced. We appreciate the support of customers like you, and we look forward to assisting you with all of your automotive needs in the future!

June 12, 2023

Always the best service! Luis was really helpful and explained everything professionally and smoothly! He gave me detailed recommendations just as requested :) More

by zeinab.harkous94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Report | Print
Jun 12, 2023 -

Garden Grove Kia responded

It was our pleasure to complete your vehicle's service! Luis and the Garden Grove Kia team thank you for your business and wish you safe travels down the road!

June 12, 2023

Awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome awesome More

by derekkaihewalu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efron or Efrin
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Jun 12, 2023 -

Garden Grove Kia responded

Thank you for taking the time to leave us such an awesome rating, it means a lot to us at Garden Grove Kia! We're thrilled to hear that your experience with us met all expectations and appreciate your support. We hope to see you again soon for any of your automotive needs.

June 09, 2023

Extremely nice guy who took care of me But my door didn’t get fixed More

by bier98ray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Corey
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Jul 24, 2023 -

Garden Grove Kia responded

While we are happy to hear that your interactions with our team were positive, we apologize that you did not have the overall experience you had hoped for. We always aim to accommodate the needs of our guests through effective and efficient service work, and I am sorry that your door is still not fixed. If you're willing to continue this conversation, I'd like to chat and see how we can assist you moving forward. Please consider contacting me directly at your earliest convenience. Thank you, Craig Atchison - Service Manager - 714-823-4949

June 08, 2023

Terrible customer services! With the experience I had , I walked out . I was very disappointed. More

by ZOEBORJA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Customer service desks
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Jul 24, 2023 -

Garden Grove Kia responded

I'm disappointed to see that you weren't satisfied with your visit. We do our best to provide 5-star experiences, and I'm sorry we missed the mark. If you are willing, I would appreciate the opportunity to learn more about your feedback to see how we can improve going forward. Please feel free to reach out to me. -Chris McGregor - Sales Manager - (714) 823-4949

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