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Garden Grove Kia - Service Center

Garden Grove, CA

4.6
1,942 Reviews

1,942 Reviews of Garden Grove Kia - Service Center

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June 08, 2023

Customer Services was excellent. Waiting room was clean and well stocked with water and coffee for those of us waiting for our cars. More

by haler0702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont remember the Service Tech's name that help me.
Jun 08, 2023 -

Garden Grove Kia responded

We're thrilled to see that you had an excellent customer service experience during your visit to Garden Grove Kia! We appreciate your kind words and hope to continue providing top-notch service in the future. Safe travels!

June 08, 2023

Always a great experience at Garden Grove Kia! Never do I wait more than a few minutes after my appointed time. I’m in and out shortly with a complimentary ride home while I wait for my car to be More

by tommyayo123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris my service advisor
Jun 08, 2023 -

Garden Grove Kia responded

We truly appreciate your kind words! It's so great to hear that Chris and the team at Garden Grove Kia provided professional and easy service. We're glad we could make your visit quick and accommodating, and we look forward to seeing you next time!

June 08, 2023

Service was good. Jeremy was great. Car was ready when promised and the charges were exactly what he quoted. More

by cmbdata48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy
Jun 09, 2023 -

Garden Grove Kia responded

We're delighted to hear that you enjoyed working with Jeremy and our Garden Grove Kia team! Thank you for sharing this positive feedback!

June 07, 2023

Great and fast service, very thankful for scheduling my appointment for the next day, thank you! More

by gilesrenee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed
Jun 07, 2023 -

Garden Grove Kia responded

We are glad to hear that our team provided efficient service. Thank you for choosing Garden Grove Kia.

June 07, 2023

I always go to Kia of Garden Grove whenever I need service maintenance or repairs, they are very reliable. More

by aevangelista9421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jun 07, 2023 -

Garden Grove Kia responded

Thank you for sharing your positive experience with our service department at Garden Grove Kia! We're glad to hear that you trust us with your vehicle's maintenance and repairs. Thanks again for taking the time to share your feedback!

June 07, 2023

KIA auto services are very honest in necessary recommendation as well as affordable cost. If I said an amount need to spend, agent explain an honest advise most Sorrent requires to performed leve More

by elamou2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Jun 07, 2023 -

Garden Grove Kia responded

We appreciate your review! Providing affordable and honest recommendations is key to ensuring our customers leave happy with the service they receive here at Garden Grove Kia. We're glad you choose Garden Grove Kia, and we hope to see you again for any future maintenance needs.

Jun 07, 2023 -

elamou2003 responded

I have been using KIA Garden Grove for necessary Maintenance Services n upgrade Recalled alarm systems.

June 07, 2023

Luis at garden grove Kia helped me out with great service, and got my car ready in time. More

by manayatwal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis
Jun 07, 2023 -

Garden Grove Kia responded

It was our pleasure to complete your vehicle's service! Luis and the Garden Grove Kia team thank you for your business and wish you safe travels down the road!

June 06, 2023

GG KIA always provides me with great service. From service crew to management all have one goal in mind & that is to take care of the customer. Every time I bring my car in Efrain takes care of More

by Rigobahena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain
Jun 06, 2023 -

Garden Grove Kia responded

Thank you for the review! We are thrilled to hear that Efrain delivered such a successful service experience. Drive safely, and we hope to see you back again at Garden Grove Kia!

June 06, 2023

Great experience. The staff was friendly and took time answering my questions. Wait time was as expected. More

by addiieram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Mendoza
Jun 06, 2023 -

Garden Grove Kia responded

We're thrilled that you had a great experience at Garden Grove Kia! It's wonderful to hear that our staff was friendly and able to assist with your questions. Thank you for your trust in our business. We hope to see you again for all of your future vehicle needs!

June 01, 2023

I scheduled an appointment for a recall which would replace an item on my vehicle. It was placed a week and two business days prior to my service. After assessing my vehicle I was told a part was neede More

by A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Franklin - five stars
Jul 24, 2023 -

Garden Grove Kia responded

I'm very sorry we fell short of delivering 5-star service. It's never our intention to inconvenience our customers, and I apologize for any mix-up on our end regarding the parts needed and the timing of your recall. I understand how frustrating this must be, but your feedback will help us make improvements in the future. If there's anything else we can do for you, please let me know. Thank you, Craig Atchison - Service Manager - 714-823-4949

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