Garden State Honda

I am extremely disappointed with my experience at Garden State Honda. After receiving a recall notification for my vehicle, I called the dealership and scheduled an appointment. I arrived on time and was t State Honda. After receiving a recall notification for my vehicle, I called the dealership and scheduled an appointment. I arrived on time and was told the recall service would take about 1–2 hours. While I was there, they also recommended additional service, which I approved based on the estimated completion time. Hours went by with very little communication. Around 4:30 PM, after waiting more than four hours, I was finally told they could not complete the recall because they did not have the necessary parts in stock. I was then told that I had supposedly made the appointment online, implying that was the reason the parts were not ordered. However, that was not true—I called the dealership directly and the appointment was made by their receptionist. To make matters worse, I was told a manager might be able to provide one of the limited parts they had available, so I continued waiting. At 5:00 PM, I asked for an update because I was supposed to be in New York for an appointment. I was told it would be another 30 minutes. I didn’t receive my vehicle until approximately 6:00 PM, only to be told I would need to return on another day because the recall could not be performed. As a result, I lost work time, incurred additional expenses, wasted more than four hours of my day, and missed other commitments. What was most frustrating was the complete lack of accountability and the absence of even a simple apology. If a dealership schedules a recall appointment, it should verify that the required parts are available before asking customers to take time off work and wait for hours. This experience showed a serious lack of communication, planning, and respect for customers’ time. More

David Russo was once again great to work with for our new car lease. We always go back to Garden State Honda as they provide excellent customer service. car lease. We always go back to Garden State Honda as they provide excellent customer service. More

The staff were very friendly, supportive and knowledgeable. They helped me to get a nice certificate vehicle and gave me a best deal possible. Special thanks to John and Bathell. knowledgeable. They helped me to get a nice certificate vehicle and gave me a best deal possible. Special thanks to John and Bathell. More

Dealership were very welcoming, made it feel like home and was very honest with me. and was very honest with me. More

It was a great experience working with Yong Shin. He walked through the entire process in detail and answered all the questions I had. He walked through the entire process in detail and answered all the questions I had. More

Mr Yong Shin is a very good sales rep. He made the process fast with a good deal He made the process fast with a good deal More

Everyone I encountered at Garden State Honda was professional, kind, and helpful. DAVID RUSSO, my salesman, was outstandingly excellent. He explained all details and answered all questions. professional, kind, and helpful. DAVID RUSSO, my salesman, was outstandingly excellent. He explained all details and answered all questions. David is patient, accommodating, responsive to communications, and an asset to Garden State Honda. More

David was great and very patient with me, I’m hard of hearing and loved feeling seen ! Thank you!! hearing and loved feeling seen ! Thank you!! More

My salesperson was John Javelosa. He was great from the moment we stepped into the dealership. He was able to get us the best deal for the car the we wanted from the beginning. Best e He was great from the moment we stepped into the dealership. He was able to get us the best deal for the car the we wanted from the beginning. Best experience in car buying. More

Our experience at Garden State Honda today was very satisfying. Our Sales person (JOHN) was informative, professional and made our visit a very pleasant one. We left very pleased with our choice. satisfying. Our Sales person (JOHN) was informative, professional and made our visit a very pleasant one. We left very pleased with our choice. More