Garden State Honda

Great buying experience at Garden State Honda. Julio Cartagena was an amazing sales representative. I went there knowing exactly what car I wanted and most of all what I wanted my monthly payments to b Cartagena was an amazing sales representative. I went there knowing exactly what car I wanted and most of all what I wanted my monthly payments to be. Julio was very nice and was able to work out a very good price with his sales manager Alejandro Estremera. They were able to give me a fair price on my trade and work out a low monthly payment on my new vehicle that I was very happy with. They didn't try to sell me any extra features on my new 2013 Honda CRV that I would not use. Julio was very thorough when going over the features of the vehicle. He seemed very knowledgeable about the car that I was purchasing, and very helpful and attentive to any questions or concerns that I may have had. Both Julio and Alejandro made it the best car buying experience I have ever had. Julio is the type of person that wants to build a long term relationship with his customers and goes out of his way to make sure you have a good car buying experience. Everytime a Honda commercial comes on the television my 2 year old son gets excited and tells me that it's our car! I would definitely buy again from them when it's time for another new car. When your ready to buy a Honda, see Julio Cartagena at Garden State Honda. You"ll be glad you did! More

I was originally very happy with the deal that I got from Garden State Honda. This is the second time I was leasing with them and I got the deal that I was looking for. However, two weeks after I turned my c Garden State Honda. This is the second time I was leasing with them and I got the deal that I was looking for. However, two weeks after I turned my car in I received the Inspection report from SGS that said wear and tear was $1032. This seemed like an extremely high number to me considering that there was no damage to my car. I knew that I was covered for $1500 so I thought I was fine. I then received a bill for $661 for excess wear and tear. I then called Honda Financial 5 times and they said that it was billed as a collision so that is why I have to pay that amount. I was not in an accident in that car and even the dealer, Tony, told me that there was no damage to my car. The fifth time I called I was told that since I re-leased with Honda that they could knock 50% off of that amount but I need to talk to the dealership and they can waive the rest. I made multiple phone calls to Garden State Honda and received no reply. I also faxed over the bill and report so they could have the visual of what I was referring to. I then had to go there in person since no one was returning my calls or messages and the only one who seemed to be trying to help me was Hamad Matari. Everyone else told me that I had to call Honda Financial after I told them that I had already done that. This whole experience has made me no longer want to do business with Honda if I now have to pay $661 for a car that had no damage. If the inspection was mandatory, then why was I allowed to turn my car in without it? It seems like a money making scam and I will let others know not to do business with Honda after this. More

We had the most wonderful experience leasing our Honda CRV 2013. Great and fast service, wonderful deal! when we got our car, all the paperwork was done fast, efficiently. Mr. Cartagena explained every CRV 2013. Great and fast service, wonderful deal! when we got our car, all the paperwork was done fast, efficiently. Mr. Cartagena explained everything about our new car and connected everything we needed inside the car. Thank you Garden State Honda!!!! More

This Honda team was Great. From the minute i was greeted at the door until now. I still am treated well when i come to the dealer. Nelson was a great salesman. Described everything about the vehicle i was i at the door until now. I still am treated well when i come to the dealer. Nelson was a great salesman. Described everything about the vehicle i was interseted in and was very friendly. Rolando worked with us to get the price i was comfortable with and was very helpful. Hamad, Great guy, although it was late in the day/early morning (midnight madness sale), he helped me with the paperwork and got me out the door in my new car. I would defenitely recommend friends and family to this dealer as i had a great experience. Good job guys. More

After having been put through the ringer at several area Honda dealerships, I decided to make one last attempt to get a new Odyssey. Instead of showing up in person to be abused, this time I went to Garden Honda dealerships, I decided to make one last attempt to get a new Odyssey. Instead of showing up in person to be abused, this time I went to Garden State Honda on-line and requested a quote. Honestly, I was not expecting anything different than the usual run-around, but within minutes a got a pleasant response from Natasha Marques who listened to my woes about getting into a new lease while trading in my old Odyssey. She was courteous, friendly and very professional. Natasha then got Elaine, the Finance Mgr. involved, who worked out the leasing issues and suggested I come to get my trade-in inspected. Unlike other finance managers whom I've dealt with, Elaine followed through with a no-nonsense and honest approach. She didn't tell me one thing on the phone, only to say something completely different once I got in. That is what I experienced elsewhere. When my husband and I finally went, we were assisted by Sterling, who got us started on the paperwork and did a great job explaining all the details of the car. Elaine finalized the deal with our trade-in and we accepted a very fair offer. Victor Rodriguez and Ed Gorham also assisted in working out all the leasing details and couldn't have been nicer or more professional in getting the deal done. Overall, I am somewhat shocked that I actually had a pleasant experience at a car dealership without the exhausting haggling and abusive tactics. Garden State Honda did an terrific job and I would not hesitate recommending them to anyone looking to buy or lease a car. The management at Garden State Honda is definitely doing something right because everyone who we dealt with gave us outstanding service and attention. Don't waste your time going to any other dealership! More

Julio, Elaine and John Mitchell made my husband and I feel like family and care about their customers.This is the number 1 Honda Dealership in my book. feel like family and care about their customers.This is the number 1 Honda Dealership in my book. More

Jimmy "D" was not only a pleasure to work with as well as very professional but he also made my husband and myself feel very at ease with the entire transaction. Jeff was also so helpful with ever as well as very professional but he also made my husband and myself feel very at ease with the entire transaction. Jeff was also so helpful with every aspect of our Honda purchase-a gentleman. In a world where purchasing a car can be rough-everyone at Garden State Honda is top notch! More

The service I received was outstanding by Johan Payero and Ali Ranjha!!! Both times I went to the dealer in Passaic in 2010 and this year 2013 Ali was more than helpful. He as well as Johan went above and and Ali Ranjha!!! Both times I went to the dealer in Passaic in 2010 and this year 2013 Ali was more than helpful. He as well as Johan went above and beyond to assist me in my needs. I will recommend this dealer to anyone and I will return to trade in my car soon. Thank you again to Ali and Johan! More

Alwyn Douglas was a pleasure to work with and I felt he was honest and fair in my dealings with him. He was professional in the way he explained all the features of the vehicle I ended up leasing and I wa was honest and fair in my dealings with him. He was professional in the way he explained all the features of the vehicle I ended up leasing and I was very happy with my negotiated down payment and monthly payment. Alwyn is a happy person and laughs a lot, so he makes it fun to get through what can be a tedious process. I also appreciated how quickly and professionally Hamad Matari processed my paperwork to get me on my way. Alwyn and Hamad both have very friendly personalities. This is actually the second time I've worked with Garden State Honda. I would highly recommend this dealership, they love return customers! More

Why I gave the rating above? If I could give a ten rating I would. Garden State Honda was my third choice during my car purchasing adventure and I wish I would've gone there first. My son-in-law highly rec I would. Garden State Honda was my third choice during my car purchasing adventure and I wish I would've gone there first. My son-in-law highly recommended and took me into the dealership on 5/14/13. I currently have a 1994 and 1996 car but getting a 2013 was a dream come true. I was not sure if I could qualify for it but the salesperson Julio Cartagena made my first experience and my dream come true to have a brand new car. At all times during the process he was courteous, friendly and he just made my family and I feel so comfortable. The time spend at the dealership with everyone that my family and I came in contact with was unique. Thank you for making my first time a memorable one. More